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Help With Unreasonably Laggy Laptop | Hijack This Log Inside


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#1 Corkscrewed

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Posted 10 January 2007 - 04:28 PM

I've been having trouble with a laggy laptop, and after asking around, a friend suggested that I use HiJack This and post a log at a reputable forum (he recommended this one). Below is a summary of my problem, and after that is my HiJack This log. Unfortunately, I am not sure what to do with it, since I'm registry-dumb, and I'd prefer not to mess with anything before I know what I'm doing.

Problem:
My laptop has been unusually and illogically slow quite often lately. The problem first arose in Europe three months ago but went away after a while. Essentially, my computer would lag on basic actions that I know should not (and never had before) bogged down my computer. Things like viewing a YouTube video on Firefox, or watching any video on Windows Media Player. Now, however, my computer seems to be lagging all the time, to the point where clicking between tabs on Firefox creates a delay of several seconds.

Examples:
- When watching a video on YouTube, the video lags and skips, and audio even sometimes gets choppy.
- When watching a video on Windows Media Player (especially .wmv files; less so with .mpeg files), video becomes choppy, although audio seems to hold up ok.
- When using Photoshop, type does not render fully until I finish typing AND click on another icon to set the text.
- When using Adobe Premiere, video and audio is choppy and skippy when previewing the production.
- When viewing photos on Windows Media and Fax Viewer (which is like the simplest XP program ever), there is noticeable lag time (a few seconds) before next photo loads.
- Programs take twice as long as usual (or longer) to open.

Details:
I've noticed that this is because my CPU Usage often shoots up near 100% when my computer starts lagging. I understand why the lag occurs, since maxed out CPU usage typically leads to that. What I fail to understand is why it's getting up so high in the first place. Something like WinAmp or Windows Media Player often goes into the 50% range simply from playing an MP3. The same applies to Firefox. I know for a fact that under normal operation, they should rarely exceed 10%. Somehow, my computer is using up resources much more than it used to, and I'm not sure why.

Things I've tried to fix this problem that have not worked:
- System Restore to a date when computer was more stable.
- Scanning computer for viruses with Norton Anti-Virus.
- Scanning computer for spyware/malware with Spybot S&D and Adaware.
- Defragging lap top hard drive.
- Defragging external hard drives.
- Deleting excess/unneeded files off my hard drive (this shouldn't even matter, since it's only a little over half full--I currently have 30.9 GB used out of 52.9 GM available--but my computer has mysteriously gotten slower before after I passed the halfway mark on my hard drive usage).
- Clearing Temporary Internet Files and Internet History (not that the second should really do anything, but anyway).

Computer Specs:
Model is a Dell Inspiron 9100 laptop
3.2 GHZ Pentium IV processor
512 MB RAM
Windows XP Pro


Short of reformatting my computer (again), is there anything else I can try to fix this? Maybe some utility or something, or another trick I haven't thought of. This problem doesn't actually seem to harm my computer in anyway, but it's extremely annoying, because it makes work very slow. I don't want to be stuck with a computer that takes fifteen minutes to save an Illustrator file (this happened last semester in France), or anything like that.

Also, I reformatted my laptop back in late August. Before then, I had gone over two years without reformatting, and had not ever experienced any lag problems as inexplicable as this (where even basic functions were using up way too much CPU processing power). I don't think my computer can go to crap in less than half a year after a reformat, but I could be wrong.

Any and all help would be greatly appreciated! :thumbsup:



P.S. I just realized to clarify: typically, my computer has seemed fine the first few minutes after I turn it on. Then, the lag seems to set in, mostly when I'm using Adobe programs or watching videos. The lag between tabbing occurs at the worst cases, but not all the time.



HiJack This Log:

Logfile of HijackThis v1.99.1
Scan saved at 1:12:51 PM, on 1/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot SD\TeaTimer.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HiJack This\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot SD\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot SD\TeaTimer.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1156915278656
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1156922029125
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: MaxSyncService (NTService1) - - C:\Program Files\Maxtor\OneTouch\Utils\SyncServices.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

I put the above results into this automatic analyzer but wasn't able to determine a clear course of action.

Thanks in advance!

BC AdBot (Login to Remove)

 


#2 OldTimer

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Posted 17 January 2007 - 07:38 PM

Hello Corkscrewed and welcome to the BC Hijackthis forum. I see no signs of viruses or malware in the log. It is clean.

Since most of the issues seem to be related to video I would suggest posting in the Audio and Video forum here http://www.bleepingcomputer.com/forums/f/65/audio-and-video/ and let them take a look at it. They can assist with non-malware related autio and video performance issues. Let them know that you have been to this forum and that no malware was found.

Cheers.

OT
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#3 Corkscrewed

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Posted 18 January 2007 - 03:59 AM

Thanks. I suppose it's good that my computer's clean, but it still doesnt' explain the slowness... unless it's just an issue of age and/or lack of RAM.

#4 OldTimer

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Posted 18 January 2007 - 04:05 PM

No it doesn't. That's what they can look at in the AV forum. Probably 95% of performance issues are not malware related.

I will now close this topic. If you do have any malware related questions or issues in the future please start a new topic.

Cheers.

OT
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