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Setting Display Resolution For New Widescreen Display


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#1 fishinswede

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Posted 10 January 2007 - 09:46 AM

I just purchased a Dell XPS 410/9200 computer and separately bought a Samsung 941BW 19" widescreen LCD display whose native resolution is 1440 x 900. The computer came with the NVidia GeForce 7300 graphics card and the Windows XP Home Edition operating system. When we tried to follow HitSquad's advice to PaulInAustin on 12/14/2006 there was no "Add" button in the window for screen resolutions and refresh rates.

Samsung technical help tells us to call Dell, and Dell tech support seems clueless about this problem. With all the widescreen displays being sold, surely they've addressed this issue! :thumbsup:

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#2 HitSquad

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Posted 10 January 2007 - 11:45 AM

Hi fishinswede, welcome to BC.
There should be a driver disc for the monitor itself that came in the box. Did you install it and is windows identifying the correct monitor model?
And just so we're on the same page, you did also first uninstall the old drivers then re-install the upgraded drivers (forceware 93.71) for the video card itself from the Nvidia link here?
You may also wish to try a somewhat older version here. It's the one I still use because it's the most stable I have found for my system.
The only reason I can see that the add button wouldn't be there is that the monitor is not being identified correctly, either because of the driver or the monitor itself
If you have done the above and have another monitor laying around, preferably a crt, temporarily hook it up and see if the "add" button is now an option. If it is, add the new resolution settings then hook up your new monitor. It's a long shot but worth a try. You also want to start in a lower resolution then the one you're trying to add. Bump it down to an ugly 800x600, then see if the add button is an option. You should altimatetly end up with a menu resembling this
Let us know what you come up with. :thumbsup:

Edited by HitSquad, 10 January 2007 - 11:48 AM.


#3 stevealmighty

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Posted 10 January 2007 - 03:56 PM

Sorry to interupt, but I have the same monitor as fishinswede. Did you install the divers and everything else that came with the monitor when you got it so that the computer will recognize the monitor? I've got the monitor and we got one for my son. I installed it and installed everything on the disc that was included with it (I'm running on a Nvidia 6800 GS). My son just plugged it in and couldn't get the resolution right (he's running on an old Radeon 9500 Pro). I made him install the programs that came on the disc, and he was then able to use the 1440x900.

Just figured I'd toss this in there hoping it would help a bit!

Sorry to interupt!
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#4 fishinswede

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Posted 11 January 2007 - 09:19 PM

Well, I tried uninstalling my NVidia drivers and reinstalling them from the Samsung disk, but when I did that there was still no 1440x900 resolution option. When I tried to find the "Screen Resolutions and Refresh Rates" option, there wasn't one, even in the Classic View. Next I tried uninstalling again, then installing the forceware 93.71 driver. This time when I chose the "Classic View" the option was there. However, after inputting the 1440 x 900, I received an error message: "The custom resolution cannot be added."

Final step before giving up and living with it was to turn off the computer and follow your suggestion to unplug the Samsung monitor, plug in my old CRT monitor, and try adding the custom resolution again. This time it accepted it, so I shut down, hooked up the Samsung widescreen display, and bingo! the 1440 x 900 resolution was there for me and I was able to apply that setting. Don't know why I couldn't do add the custom resolution with the Samsung connected, but I'll leave that to the computer experts to figure out.

HitSquad, you're my hero! :thumbsup:

Edited by fishinswede, 11 January 2007 - 09:22 PM.


#5 HitSquad

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Posted 12 January 2007 - 11:09 AM

Glad it worked for you fishinswede and thanks for posting back.
I think there's some driver confusion for you though.

Well, I tried uninstalling my NVidia drivers and reinstalling them from the Samsung disk

The driver on the Samsung disk is for the monitor, not the nVidia graphics card. They are two different animals.

Don't know why I couldn't do add the custom resolution with the Samsung connected, but I'll leave that to the computer experts to figure out.

What happened is that your monitor falsely reported to your graphics card that the resolution wasn't supported, when in fact it is. It's due to your graphics card and\or it's drivers not seeing the capabilities of your monitor correctly. The monitor driver on the samsung disk "should" have cured that by supplying the correct information to your video card. If it still doesn't work, such as in your case, adding a custom resolution using a different monitor (that your graphics card will set a particular resolution to) sometimes works. Once you add a custom resolution, it will always remain an option no matter what monitor you have hooked up afterwards.

Hope that wasn't too long winded. :thumbsup:

Edited by HitSquad, 12 January 2007 - 01:08 PM.





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