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"services And Controller App" Error At Startup!

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#1 Red_Scorpion


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Posted 10 January 2007 - 09:11 AM


I have an error pop-up when i load my laptop in normal mode, the error comes up at startup:
"Services and controller app has encountered a problem and need to close, sorry for the inconvenience"
Then after few moments (from seconds to couple minutes) the computer freezes and i have to hard reset it.

I am now in safe mode, i have tried the following:
-Disable all my startup list in msconfig
-Disable everything that isn't from Microsoft Corporation and McAfee in my services list in msconfig

I verified my add/remove list, nothing weird or suspicious there.

The laptop is fairly new, a month and a half old. No junk installed on it yet.

If you know what causes this error please give me advice, and let me know what info you need about the computer to be able to help me.

Thank you!

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#2 HitSquad


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Posted 10 January 2007 - 09:50 AM

Hi Red_Scorpion.

Disable everything that isn't from Microsoft Corporation and McAfee

I wouldn't count out anything McAfee as an issue either. :thumbsup:
If after you've disabled it and still have the problem, take a look in your event log for clues or post the contents back here. If you need to, see: How to view and manage event logs in Event Viewer in Windows XP
BTW, when you get the "Services and controller app has encountered a problem and need to close" error, do you see an application or file listed in front of it?

#3 TheTerrorist_75


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Posted 10 January 2007 - 10:33 AM

That may be trojan related.

Read this: Preparation Guide For Use Before Posting A Hijackthis Log, Instructions for receiving help in cleaning your computer

Then post a Hijack This log in this section of the forum: HijackThis Logs and Analysis
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#4 usasma


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Posted 10 January 2007 - 11:20 AM

Services and controller app is generally the file "services.exe"

This link explains a bit about the malware related to it: http://windowsxp.mvps.org/services.exe.htm

Generally the first step is to double check to ensure malware hasn't snuck onto the system. I recommend this free, online scan: http://safety.live.com/

After that, it's a matter of looking for errors in the Event Viewer - and disabling startups and services to determine what's causing it.

FWIW - McAfee is high on the list of "probables" if it isn't malware.

An interesting tool to use is this free download from Eicar - it simulates a virus without being a virus. Downloading and running it should trigger your Antivirus to heal it - if it doesn't, then there's a problem with your anti-virus.

It's located here: http://www.eicar.org/anti_virus_test_file.htm
Here's a direct download link for those that are adventurous: http://www.eicar.org/download/eicar.com

It'll download a 68 byte file named eicar.com. If you run it, it'll just give you some information - IT WILL NOT INFECT YOUR SYSTEM!!!
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#5 Red_Scorpion

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Posted 11 January 2007 - 08:22 AM

Thank you all for your replies! I think i'm getting somewhere now.

I tried to do full virus scan when i noticed that my McAfee was no longer installed on the machine :thumbsup: Yet i still have 2 entries for it in my services in MSConfig (disabled at the moment).

I installed AVG AV and AS and ran full scans, found lots of spyware, malware and a couple viruses!

I will follow the steps on the site for the HJT logs to see if that helps.

If anything goes wrong i'll get back! :flowers:


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