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Aol 9.0 Freezes During Launch Windows Xp


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#1 SCREENBOB

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Posted 09 January 2007 - 08:58 PM

3.0GHZ Pentium 4 / 2GB RAM / 200GB HARD DRIVE WINDOWS XP PRO

Following a failed webcam installation which messed up my registry, I can no longer launch AOL 9.0 without it freezing at the first screen with error message "Can't complete operation due to low memory or hard drive space" (which is not true--plenty of free RAM and HD space) Only way to close out the program after it freezes is to use Task Manager "End Process"

Have done numerous clean reinstalls, always the same result. Have no viruses, spyware present.

I have checked all the installed drivers and run registry repair programs to no avail. All other software runs normally, I've had no problem connecting to the internet with Internet Explorer 6. I am connecting through a wi-fi connection linked to a broadband connection. Any ideas out there?

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 09 January 2007 - 10:09 PM.


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#2 fozzie

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    aut viam inveniam aut faciam


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Posted 09 January 2007 - 10:01 PM

Welcome to BC :thumbsup:


Step 1 :
* Clean your Cache and Cookies in IE:

* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Under Browsing History, click "Delete".
* Click "Delete Files", "Delete cookies" and "Delete history"
* Click Close below.

* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):

* Go to Tools > Options.
* Click Privacy in the menu..
* Click the Clear now button below.. A new window will popup what to clear.
* Select all and click the Clear button again.
* Click OK to close the Options window

* Clean other Temporary files + Recycle bin

* Go to start > run and type: cleanmgr and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
* Press OK to remove them.

Step 2
Download install and update Ccleaner
After installing and updating go to options - advanced and tick prompt for registry back ups
Now Start up in safe mode
Do two runs

1) Click on problems and tick all. Click on analyse. At the end you will be prompted for storing a backup.
This will be stored, as a default, in My documents.
2) Click on cleaner click on analyse and accept all files to be removed.

Edited by fozzie, 09 January 2007 - 10:01 PM.


#3 TJolly

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Posted 10 January 2007 - 12:16 PM

Hello SCREENBOB

Have done numerous clean reinstalls, always the same result.


Reinstalls of what?

Try using system restore and roll back to when everything was ok.

Goto Start>All programs>accessories>system tools>system restore. Click on 'Restore my computer to an earlier time' and choose a date when everything was working fine (dates available are hi-lighted). Click next and follow the onscreen instructions.

If this fails uninstall aol 9 and reinstall.
MS-MVP Windows/Shell User
MVP Program

ASAP

#4 SCREENBOB

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Posted 13 January 2007 - 10:03 PM

AOL working again after running the CC program--thanks!




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