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Problem Restoring Computer


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#1 Madbrad06

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Posted 05 January 2007 - 04:35 PM

A few weeks ago my computer started crashing at start up. It would crash then reboot automatically over and over until finally working and starting windows. I dealt with it for awhile cause i was too lazy to do anything about it. Recently i decided to use the restore discs that came with the computer (it's made by emachines).

So i booted from the restore cd but halfway through the retore process it would say something like error reading image (or something like that). I thought maybe it was the disc drive so i used the other disc drive on the computer. This didn't work either. I thought maybe the lens was dirty so i used a cd lens cleaner. Didn't work. Finally after trying it over and over the restore process went all the way through.

I rebooted and windows started to load but, after entering setup and going through some of the setup screens (like computer name, time zone etc.) the computer would freeze up. Other times during the restore process or the setup screens the computer would just shut off and restart.

So i'm thinking it's most likely a hardware issue, possibly the power supply or even the harddrive. I don't think it's the cd drives cause i have two and i doubt they are both broken. I've never had any troubles with this computer until now. It's windows xp emachines with 1 gig of ram and 2.8 ghz cpu. Any help on what could possibly be the problem would be much appreciated. Thanks

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#2 usasma

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Posted 07 January 2007 - 10:21 AM

Sounds just like an issue we had yesterday at work. The Windows install stopped partway through. We eliminated the possible software causes then focused on the hardware.

A false "pass" was recorded on the motherboard test - but the failing MemTest showed us that one of the memory slots was bad.

The 2 easiest, free tests for your hardware are MemTest for the memory: http://www.memtest86.com/

And the diagnostics available at the hard drive manufacturer's website.

PSU testers are cheaper than a PSU (about $12 US last time I checked) - but don't test the PSU under load.

Also, you may want to try a hardware stripdown to eliminate some devices from the troubleshooting. Here's a mini-guide on the process: http://www.bleepingcomputer.com/forums/t/70216/hardware-troubleshooting-via-system-stripdown/
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