I know nothing about computers so bare with me. The limited acct works fine, it's the administrater one that is having the trouble. I'll be on the internet, click on video to watch news,[or anything], and it will load and start to play then, it will stop and a window comes to send an error report, I'll click yes or no [doesnt matter] and thenI loose everything. Video web error report.
Do you have any current anti virus or Spyware programs running on your computer? if not I would recommend you look into the following.. AVG Free anti virus software
And Spybot Search and Destroy
(Be wary , Im not sure if you have Internet explorer 7 or not but if you do it might come up with a yellow bar at hte top that says it blocked a program from downloading, You just have to right click on this and click allow download)
for AV just click on the .exe under windows and run it as soon as its downloaded, Install it fully, Update it, Etc....
For Spybot click on PlanetMirror and just wait for it to start downloading.. Click save or run either or, And let it download, run it if you saved it, And install it, just click next multiple times, however be aware of one part, it should be near the end of hte windows that you just clicked, that has a choice to activate permanent protection (tea timer Internet explorer) I personally would not use the IE protection but for you I would say yes, Just dont' click on tea timer, As it'll have some issues with it if you need further help
Once it starts to install and finishes you should
Run both those programs once they are fully updated and installed .. this could very well be a spyware problem messing with the one account, As it is only 1 account, And you have 2 seperate ones, something on one could not be noticed on the other
AVG or spybot might prompt you for a restart, do it, then come back. To get to the scanner for AVG simple right click on the AVG icon in the bottom right (should be a red/green/yellow/black icon) click launch AVG test center and then click on Scan computer
For spybot, just open it up and click check for problems and let it run,
If you already have AV and spyware protection run it when you can,
Try updating your video drivers as well just in case
If you do not know what your video card is, Then simply minimize everything Right click somewhere on your desktop (not on an icon) go to properties...
under properties click the settings tab and display should tell you what kiind of card you have, If it has nothing, Then Ill assume its onboard, in which cause ill tell you further how to do that
and lastly have all the windows updates been downloaded that are possible?
Please go Here
For all possible updates, Click express nad let it search, And then just install whatever it has for you
Come back when all of this is done, And post if it has fixed it, Or if you are unsure of what the anti virus or spyware has found and Ill get back to you
I am aware for the less inclined with computers this seems like a lot, But its rather simple, Take your time, And as I have stated, Any questions post back and lemme know