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Help Me, Please!


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#1 mija

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Posted 02 January 2007 - 02:24 PM

I have a few problems:

1. I have a problem starting up Internet Explorer, I get message "The app has failed to start because msvcrl.dll was not found", and I think that the cause is somekind of worm or malware, but I don't know how to fix it.
2. I can't remove file C:\WINDOWS\system32\dxclib303562752.dll, I tried everything, I scaned my PC with AVG, Ad-Aware & Spybot, and I still can't remove it

Anyway, I really need help

Any sugestion is helpfull

(I have Windows XP SP2, Internet Explorer v6.00 SP2)

thanks in advance

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#2 boopme

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Posted 02 January 2007 - 03:40 PM

Hello mija, Welcome
This trojan is a keylogger. As such I would change my pass words on any Computer financials you may use
Please download,update and scan your system with this
Use free home user version.
http://www.superantispyware.com/

Please let us know if all is well or not.

Edited by boopme, 02 January 2007 - 03:41 PM.

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#3 quietman7

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Posted 02 January 2007 - 04:11 PM

The file is probably an orphaned startup entry. Windows is trying to load this file but cannot locate it. The file may have been removed but there is still a registry entry that is telling Windows to load it when you start up. When Windows loads, it looks for any files associated with registry entries for programs that are set to run at startup. If the file was removed but not the entry, Windows will display an error message indicating that the file was not found. You need to remove this registry entry so Windows stops searching for the program when it loads. If SuperAntispyware does not find the registry entry, then download and run Autoruns. Search for the related entry and then delete it.

I'm not sure what you used to remove this malware but it also can be found in your System Volume Information. AVG Anti-Spyware detects and cleans this as Worm.Locksky. The report log it creates will show entries similar to the following:

C:\System Volume Information\_restore{8E0FF194-8A1C-4B97-8F50-FD8982912420}\RP887\A0687324.dll -> Worm.Locksky.ao : Cleaned with backup (quarantined)
C:\WINDOWS\system32\msvcrl.dll -> Worm.Locksky.ao : Cleaned with backup (quarantined)

To double-check for this and other malware, I also recommend that you download and scan with AVG Anti-Spyware 7.5 in "SAFE MODE".
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware.) Be sure to print out and follow the AVG Anti-Spyware Install-Scan Instructions.
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#4 mija

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Posted 03 January 2007 - 05:01 PM

I did all of the things you sugested and nothing helped......I scaned with Sophos Anti-Rootkit, AVG Anti-Spyware, Super Anti-Spyware, AVG, Ad-Aware & Spybot, and I also ran AVG Anti-Spyware in SAFE MODE, and I still get the same message when I try to run Internet Explorer..........now I get one more message that it can't run winlogon.exe because the sfc_os.dll is missing..........in the first post I forgot about one more problem: I can't open Task Manager, it's disabled

#5 quietman7

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Posted 03 January 2007 - 07:24 PM

Sounds like your dealing with something more serious here, possibly even a rootkit that Sophos did not detect. Its time to have a deeper look as to what's going on with your system by creating a hijackthis log. This will help to identify and remove malware files that may be responsible for your problems.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
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#6 mija

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Posted 07 January 2007 - 03:04 PM

thanks for your help, I have done that, now I'm waiting to see what should I do next.........anyway, thanks for helping me :flowers: :thumbsup:

#7 quietman7

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Posted 07 January 2007 - 03:26 PM

Your welcome and good luck.
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