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Xp Installation Restrictions


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#1 Joe.S

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Posted 02 January 2007 - 05:10 AM

G'day from sunny Melbourne,

I have been trying to re-install Office XP since reformatting my hard drive in the last two weeks. Initially I used my recovery CDs to get the computer running again. After this I installed all the usual software such as AVG, Ad-Aware, SpyBot, Uninstaller Suite etc.. During this process I decided to remove the installed Norton software. Just after this I then attempted to install my Office XP and was hit with this, "The system administrator has set policies that prevent this installation". I guess I better let you know I had also turned off the restore system settings. :cool:

I was at a loss to reason why this comment was called for as I was yet to load any new users as I found some software was not usable by all users if loaded after adding new users. This means I was still using the administrator account 'Compaq_User'.

I did a few searches on the net and then tried the Ctrl-Alt-Del twice at LOGON to try and get into the administrator account. At this point I was hit with 'Unable to LOGON due to account restrictions'. :trumpet:

Man I am now getting frustrated. I went to the XP Newsgroups and did some searches and added a new problem and got two answers which did not help. :flowers:

Now I am at a dead end and have found this fantastic site. :inlove:

Look forward to some entertaining help. :thumbsup:

Regards

Joe.

Edited by Joe.S, 02 January 2007 - 05:11 AM.


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#2 acklan

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Posted 03 January 2007 - 12:10 AM

Hey Joe. Welcome to BleepingComputer.
You said your administrative user name is Compaq_user? Try logging on under Administrator.
"2007 & 2008 Windows Shell/User Award"

#3 Joe.S

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Posted 03 January 2007 - 06:50 AM

Hi 'acklan', and thanks for the response, the first at last.

Well, the account I am logged into (Compaq_user), I guess is one created by the system I am using being a COMPAQ Presario. It is actually an 'Administrator' account, though I have tried a number of ways to actually log into the actual 'administrator' account.

I have accessed the Office XP 'Setup' file thru Windows Explorer and tried the right click and 'Run As' option with the following result (unable to insert the actual image, Damn!):
__________________________________________________________________________
"Microsoft Office Setup Bootstrapper

Unable to log on:

Logon failure: user account restriction. Possible reasons are blank passwords not allowed,logon hour restrictions, or a policy restriction has been enforced."
__________________________________________________________________________

I have also tried to access the 'administrator' at LOGON by using Ctrl-Alt-Del twice. This resulted in a comment/error box reading:

'Unable to LOGON due to account restrictions'

I also tried to use TweakUI for Windows XP to auto logon to the 'administrator' account, but this also failed with 'Unable to LOGON due to account restrictions'.

For a short period I had the 'Administrator' account visible at logon (can't recall exactly how I did that) and this also would not allow me to access due to - 'Unable to LOGON due to account restrictions'

Look forward to a real expert helping with this one.

I am going to try and reset the password for the 'Administrator' account and see if this changes the result.

Cheers

Joe

#4 fozzie

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Posted 03 January 2007 - 07:18 AM

Welcome to BC

Here is some reading material, will this help?

Edited by fozzie, 03 January 2007 - 07:18 AM.


#5 Joe.S

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Posted 04 January 2007 - 08:45 AM

Thanks for the assistance Fozzie, but I am still stuck. I used some data at the link provided to change the Registry and was unfortunate in locking myself out. The change somehow locked me out of the Compaq_User account. How? I don't know.

I went into safe mode and reverted after trying to access all accounts various ways without any luck. I am now back at square one. Cannot install Office XP using either the 'Compaq_User' or 'Administrator' accounts.

I am leaning towards thinking that the 'Administrator' account is locked out in the COMPAQ Presario systems. I have not accessed the 'Administrator' account since owning the computer. Strange but true. Didn't know how or that I in fact could.

Haven't I learnt a lot since then!!

#6 Budapest

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Posted 04 January 2007 - 08:50 AM

Have a read through the Tweaking Companion. Contains loads of useful information and there is also a link for resetting the admin password - may be what you need.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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