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Computer Restarts


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8 replies to this topic

#1 tomgriffin944

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Posted 01 January 2007 - 11:07 AM

here is my HJT log.. I'm finding that my pc restarts.. its not to do with heating problems.. I think... it has good air flow and hasn't ever happened before... its most common for it to restart as its turning on, after I have loaded a user and all the programmes are starting up, however it will also restart randomly at other times.. before it restarts it always jams up and the red processing light on the case front is on constantly.
hope you can see the problem here and be of help... thank you....

Logfile of HijackThis v1.99.1
Scan saved at 15:58:28, on 01/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\netdde.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\KService\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\Tom Griffin\Start Menu\Programs\Security\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bbc.co.uk/news
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {09628AAA-66AD-4FA2-82E2-698185B66463} - (no file)
O2 - BHO: SpywareGuardDLBLOCK.CBrowserHelper - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Trixie.Bho - {B0744341-96E0-4341-9ED2-8BC36CE0CCD0} - mscoree.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Sony Ericsson PC Suite] "C:\Program Files\Sony Ericsson\Mobile2\Application Launcher\Application Launcher.exe" /startoptions
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [muBlinder] C:\muBlinder\muBlinder.exe -startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: Yahoo! Widget Engine.lnk = C:\Program Files\Yahoo!\Yahoo! Widget Engine\YahooWidgetEngine.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra button: (no name) - {20CCCFEC-D26F-4ffe-996B-388B39C8CCCA} - C:\WINDOWS\system32\mscoree.DLL
O9 - Extra 'Tools' menuitem: Tri&xie Options... - {20CCCFEC-D26F-4ffe-996B-388B39C8CCCA} - C:\WINDOWS\system32\mscoree.DLL
O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: LotusMenu - http://www.scouts.org.uk/wps/menu/menudisp.cab
O16 - DPF: WebControlDeploy - https://grouper.com/v1/GrouperSetup.cab
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com/lib/anysite/support...s/ebraryRdr.cab
O16 - DPF: {01FE8D0A-51AD-459B-B62B-85E135128B32} (DD_v4.DDv4) - http://www.drivershq.com/DD_v4.CAB
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102w.bay102.mail.live.com/mail/re...es/MsnPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - https://scan.safety.live.com/resource/downl...lscbase7617.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1120426189203
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/...login-devel.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotion...ctor/WebSWK.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/msnmesse...pdownloader.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~2\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~2\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Skype\Plugin Manager\Skype4COM.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: Microsoft authenticate service (MsaSvc) - Unknown owner - C:\WINDOWS\system32\msasvc.exe (file missing)
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

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#2 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


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Posted 03 January 2007 - 12:29 PM

Welcome to the BleepingComputer forum. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

During the cleaning process, if any other issues arise, please let us know.
If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 suebaby41

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Posted 09 January 2007 - 09:45 AM

Sorry about the slow response.
This entry indicates that you have a program named muBlinder on your computer. I am not sure what this program is. Please tell me what it does.
O4 - HKLM\..\Run: [muBlinder] C:\muBlinder\muBlinder.exe -startup
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#4 tomgriffin944

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Posted 09 January 2007 - 10:09 AM

mublinder is safe :thumbsup: it is the best way ive found of stopping windows genuine advantage. im relitivly sure the problem isnt linked to that as its been running on my machine unchanged for a long time now with no problems appart from hiding my less than kosher software status....

#5 suebaby41

suebaby41

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Posted 09 January 2007 - 12:41 PM

Entries in your log indicate that you are running software (muBlinder) which circumvents Windows Activation or Validation which implies that your copy of Windows is illegal. I know that some people actually don't know their operating system is illegal--it's a used computer or bought from unscrupulous vendors, etc. Beside the legal and moral position, cleaning your computer could be a waste of time as further infection is highly likely since you cannot receive and install all the Windows updates to patch the security holes, etc. A pirated version may receive critical updates via automatic update; however, the individual who is knowingly using a pirated operating system fails to consider that not every update falls into the critical classification. The "non-critical updates" will not be automatically downloaded, yet some of these will still be needed. Eventually, you will run into trouble.

I will post some suggestions for cleaning your computer this time. In my opinion, your options are:
  • Obtain and install a valid copy of Windows XP.
  • Install a different operating system, such as Linux .
  • Do not connect this computer to the Internet.
  • Use the system as is and reformat each time it becomes unusable due to malware infestations.
You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 1

Your Java Runtime Environment is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove the older versions of Java Runtime Environment..
  • Close any programs you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer after all Java components are removed.
  • Scroll down to where it says Java Runtime Environment (JRE) 6
    The Java SE Runtime Environment (JRE) allows end-users to run Java applications
    and download the latest Java Runtime Environment
    • Click the Download button to the right.
    • Check the box that says: Accept License Agreement.
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • On your desktop, double-click on jre-6-windows-i586.exe to install the newest version.
  • After you have installed the Java software on your computer, you must restart your browser. You can verify that Java Runtime Environment (RTE) has been installed correctly by clicking on the Verify Installation button on the JAVA SOFTWARE MANUAL DOWNLOAD page.
Step 2

Please download Spybot-S&D.
Please check this link, Using Spybot- Search and Destroy To Remove Spyware From Your Computer, for instructions on how to download, install and use Spybot-S&D. Run this program as soon as possible.

Step 3

Please download Ad-Aware SE Personal Edition.
Please check this link, Using Ad-Aware To Remove Spyware From Your Computer for instructions on how to download, install and use Ad-Aware. Run this program as soon as possible.

Step 4

To help prevent further infection, please download SpywareBlaster. SpywareBlaster helps to:
  • Prevent the installation of Active X-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
  • Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
  • Restrict the actions of potentially unwanted sites in Internet Explorer.
Step 5

Please print out the following instructions as this page will be unavailable to you while you are working in Safe Mode.

Please download and install AVG Anti-Spyware (formerly Ewido).
  • Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
  • Install AVG Anti-Spyware by double clicking the installer.
  • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
  • On the main screen under Your Computer's security:
    • Click on Change state next to Resident shield. It should now change to inactive.
    • Click on Change state next to Automatic updates. It should now change to inactive.
    • Next to Last Update, click on Update now. (You will need an active Internet connection to perform this)
    • Wait until you see the Update successful message.
  • Right-click the AVG Anti-Spyware Tray Icon. and uncheck Start with Windows.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • If you are having problems with the updater, you can use this link, AVG Anti-Spyware manual updates, to manually update AVG Anti-Spyware..
  • Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Scan With AVG Anti-Spyware. IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process.
  • Close ALL open Windows / Programs / Folders. Reboot to Safe Mode (without networking support !) If you donít know how to boot in Safe Mode, here is a tutorial, How To Start Windows in Safe Mode.
  • Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All boxes should be checked.
      • Under Possibly unwanted software:
        • All boxes should be checked.
      • Under Reports:
        • Select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window click on the Apply all Actions button. (3)
  • When done, click the Save Scan Report button. (4)
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • Reboot in Normal Mode.
Step 6

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  • Detects and removes malware ( viruses, worms, trojans, etc. )
  • Detects and removes grayware and spyware
  • Restores damage caused by malware to your system.
  • Notifies about vulnerabilities in installed programs and connected network services.
  • Multi-platform support for: Windows, Linux, Solaris.
  • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that canít be cleaned / deleted, please write down the filenames and locations and post that in your reply.

Step 7

Please download the ATF-Cleaner.
ATF-Cleaner features include:
  • Cleaning of all user temp folders, administrator only can use this feature.
  • Cleaning of the Java cache, which seems to be harboring more and more malware.
  • Cleaning the cache, cookies, history, download history, visited links and saved passwords. You have the option of checking no if you want to save your passwords.
Instructions:
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All.
  • Click the Empty Selected button.
  • If you use the Firefox browser:
    • Click Firefox at the top and choose: Select All.
    • Click the Empty Selected button.
    • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • If you use the Opera browser:
    • Click Opera at the top and choose: Select All.
    • Click the Empty Selected button.
    • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
  • If needed, Tutorial on ATF Cleaner with pictures.
Do not run it yet.

Step 8

Please disconnect from the Internet. Please close ALL browser windows (including this one).

Uninstall the following programs (Do not worry if they are not there.)
kdx
KService
KService appears to be a specialized tool to remove Kontiki. Uninstall the following programs (Do not worry if they are not there.)
kdx
KService
KService appears to be a specialized tool to remove Kontiki. See this link regarding KService.
  • Click Start, point to Settings, and then click Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, highlight the <<<name of program>>>>, click Remove.
  • Close the Add or Remove Programs and the Control Panel windows.
Use ctrl + alt + del (Three keys together) to get task manager. Find these processes and end task them.
OR
Use the Process Manager in HijackThis:
  • Open HijackThis.
  • Click Open the Misc Tools Section
  • Click Open Process manager, find these programs and kill process the following running processes (Do not worry if they are not there.)
msasvc.exe
KHost.exe


Now we will address the HijackThis fixes.

Please run HijackThis and click Scan Place checks next to the following entries (make sure not to miss any):
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
O2 - BHO: (no name) - {09628AAA-66AD-4FA2-82E2-698185B66463} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Trixie.Bho - {B0744341-96E0-4341-9ED2-8BC36CE0CCD0} - mscoree.dll (file missing)
O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe" (after you updated Java RTE, the wording will change to O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe")

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com/lib/anysite/support...s/ebraryRdr.cab
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/...login-devel.cab
O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
O23 - Service: Microsoft authenticate service (MsaSvc) - Unknown owner - C:\WINDOWS\system32\msasvc.exe (file missing)


These are optional fixes. These programs are not required to start automatically as you can start them manually if you need them. It is advised that you disable these programs so that they do not take up necessary resources. Many users have reported these processes slow their boot time. Please run HijackThis and click Scan. Place checks next to the following entries.

NvCpl.dll,NvStartup initializes the clock and memory settings on nVidia based graphics cards. Enable if you overclock your card. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

Rundll32 cmicnfg.cpl, CMICtrlWnd (Cmaudio) process can be removed to free up resources without compromising system performance. It is the System tray control panel for C-Media based soundcards - often included on popular motherboards with in-built audio. Available via Start -> Settings -> Control Panel. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd

You have NvMcTray.dll,NvTaskbarInit running at Startup. This is a System Tray icon used to manage settings for nVidia based graphics cards. May be required for some 3D applications to recognize your card correctly - such as the game "Everquest". Otherwise, settings can be changed manually via Display Properties. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

nwiz.exe is a part of NVidia's Nview features installable alongside its graphics hardware products. This application will give the user access to additional features which allow the configuration of up to 32 monitors on a host or to expand the desktop across many monitors. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

You have jusched.exe running at Startup. It checks with Sun's Java updates site to see if newer Java versions are available. This program is not required to start automatically. You can do this manually by visiting http://java.sun.com or just run the Java Plug-In Control Panel. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. This is the item to fix in HijackThis:

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre-1_6_0\bin\jusched.exe

You have RealPlayer running at Startup. This is RealPlayer's autoupdate program and is not necessary for the program to function properly. It is considered to be a resource hog. You will still be able to start it manually if you need it. You can fix this with HijackThis, but you will need to change the setting in RealPlayer itself to keep it from resetting itself.. This is the item to fix in HijackThis:

O4 ‑ HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" ‑osboot

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Reboot to Safe Mode ( without networking support !). If you donít know how to boot in Safe Mode, use this tutorial, How To Start Windows in Safe Mode.
NOTE: To avoid the risk of any of the files or folders not being found due to their having the Hidden attribute, go to My Computer (Windows key+e) Tools > Folder Options > View. Under Advanced Settings > Files and Folders > Hidden files and folders, first make sure that Show hidden files and folders has a dot in the circle before it which indicates that hidden files and folders are visible. If needed, see this tutorial, How to see hidden files in Windows.

Using Windows Explorer, (My Computer (Windows key+e) search for the following files/folders, and DELETE them (Do not worry if they are not there):

C:\WINDOWS\ >>>kdx<<<folder which contains KHost.exe
C:\WINDOWS\system32\ >>>msasvc.exe<<< just the file not the system32 folder

Step 9

Reboot to Normal Mode.

Step 10

Letís run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

[color="blue"]Step 11

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post the logs from AVG Anti-Spyware and the list of filenames and locations for any files that canít be cleaned / deleted that were reported after you completed the online scans.

Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
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#6 tomgriffin944

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Posted 13 January 2007 - 07:35 PM

bear with me, i am trying to do all this. it just takes ages cause the pc keeps restarting before steps are complete...
i did have genuine windows.. then it said it wasnt.. maybe it was illegal with out my knowledge. so im not paying again, when i dont see it as my fault.. mublinder lets me install al updates from microsoft updates website, so there is no problem there, and no moral issues
it woud help if i knew which was the most important bit to do cause then i can do that one 1st and stop the bloody machine restarting... i turned off auto restart and i recieved an error message :

STOP : 0x0000008E (0xc0000005, 0xBF801170, 0xB576C5E8, 0x00000000)

win32keys - Address BF801170 base at BF800000, Datestamp 43446a58

this apeared on a blue restart screen telling me the machine had to close down..... and yet again, every time it restarts..... soo annoing.. at the most i get 5 min before a restart but everything going slowly cause it all trying to load.. it even restarts from safe mode..... duno what to do, but will persevere with the above :thumbsup:
my pc allready had / has steps 1 to 7 installed but im trying to run them anyway.. probably in vain as it wont give it the time to complete.......

Edited by tomgriffin944, 13 January 2007 - 07:41 PM.


#7 tomgriffin944

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Posted 13 January 2007 - 08:25 PM

wait.. i have it ok in a safe mode with networking.. guess it may be luck, so not going to turn it off til i have done all steps... welll. all steps possible...

#8 suebaby41

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Posted 13 January 2007 - 08:49 PM

. i turned off auto restart and i recieved an error message :

STOP : 0x0000008E (0xc0000005, 0xBF801170, 0xB576C5E8, 0x00000000)

win32keys - Address BF801170 base at BF800000, Datestamp 43446a58

Please read Beginners Guides: Crash Recovery - Dealing with the Blue Screen Of Death to see if that helps.
Please post your question in the BleepingComputer's Windows XP Home and Professional Forum where the computer experts may help you. My expertise is dealing with malware and I prefer that you get the help of computer expert(s) in solving your problem. Please include a link to this thread so that the computer experts may see what we have done.

it woud help if i knew which was the most important bit to do cause then i can do that one 1st and stop the bloody machine restarting..

Step 1
Download and run the AVG Anti-Spyware if you can.
Run the online scans if you can.
The optional fixes are just that--you do not have to do those.
Do the HijackThis fixes..

Please run HijackThis and click Scan Place checks next to the following entries (make sure not to miss any):
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
O2 - BHO: (no name) - {09628AAA-66AD-4FA2-82E2-698185B66463} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Trixie.Bho - {B0744341-96E0-4341-9ED2-8BC36CE0CCD0} - mscoree.dll (file missing)
O4 - HKCU\..\Run: [kdx] C:\WINDOWS\kdx\KHost.exe -all
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe" (after you updated Java RTE, the wording will change to O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0\bin\jusched.exe")

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\npjpi150_09.dll
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://site.ebrary.com/lib/anysite/support...s/ebraryRdr.cab
O16 - DPF: {85D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin class) - http://secure2.comned.com/signuptemplates/...login-devel.cab
O23 - Service: KService - Kontiki Inc. - C:\Program Files\KService\KService.exe
O23 - Service: Microsoft authenticate service (MsaSvc) - Unknown owner - C:\WINDOWS\system32\msasvc.exe (file missing)


Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 2
Sounds like you have some serious computer problems. Why don't you try these two methods to see if they will help. Do the scannow first.
For you XP users, System File Checker should be used as a last resort. If you have been creating system restore points, first roll back to your latest restore point and see if that fixes your problem.

If it does not, Windows 2000 & XP comes with a very handy tool called the System File Checker. The System File Checker tool itself will scan your computer for system files that may have been replaced when some old or poorly made programs were installed. This usually happens because the programmer who made the software did not create it to check the versions of each system file it replaces.
  • To manually invoke the System File Checker, be sure you have Administrator Privileges.
  • Click Start > Run. In the dialog box, type sfc /scannow. Note: There is a space between sfc and the forward slash.
  • Click OK or press Enter. Note: Don't worry if the XP setup screen appears, this is not a part of "sfc /scannow", your Autorun utility in Windows is starting it. Simply minimize the screen and allow sfc to continue.
  • The system will immediately begin to check all the current system files and restore the cached approved copies. You may be asked to insert the Windows CD as well during the restore.
  • Important: After you perform a system file restore, you should install the newest service pack so you are running the most current, Microsoft approved system files.
  • If needed, Scannow Tutorial.
[color="blue"]Step 2

You will need your Windows XP CD for this. If you don't have one and have previously purchased one, contact MS. You will need your license key.
How Do You Perform A Reinstallation Of Windows XP? Microsoft Instructions (Sometimes Called A Repair Installation)
  • Configure your computer to start from the CD-ROM drive. For more information about how to do this, refer to your computer's documentation or contact your computer manufacturer.
  • Insert your Windows XP Setup CD, and restart your computer.
  • When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.
  • When you see the Welcome To Setup screen, you will see the options below under This portion of the Setup program prepares Microsoft Windows XP to run on your computer:
    • To setup Windows XP now, press ENTER.
    • To repair a Windows XP installation using Recovery Console, press R.
    • To quit Setup without installing Windows XP, press F3.
  • Press Enter to start the Windows Setup.
  • Do not choose the option to press R to use the Recovery Console.
  • In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.
  • Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
  • Follow the instructions on the screen to complete Setup.

You don't stop laughing when you get old; you get old when you stop laughing.
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#9 suebaby41

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Posted 30 January 2007 - 08:26 AM

Since your problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.

Edited by suebaby41, 31 January 2007 - 04:23 PM.

You don't stop laughing when you get old; you get old when you stop laughing.
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