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I Need Help


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#1 hatsube

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Posted 31 December 2006 - 03:33 PM

ok my name is ryan im new to this forum and i was forwarded here by a friend because he doesnt know what to do i have contracted a virus the only thing i know about it is the name please if someone knows how to help me i would greatly appreciate it the virus name is


W32.HLLW.Gaobot.gen

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#2 Orange Blossom

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Posted 01 January 2007 - 12:58 AM

Welcome to BC hatsube :thumbsup:

I suggest you follow the directions in this guide. Then create an HJT log, you will find the directions in the guide.

Create a new topic in this forum, not here and give it a good descriptive title. Briefly summarize what the problems are, what you have done to try to solve it, and what worked and didn't work and paste in your HJT log.

After you post your log, DO NOT make any further changes to your computer: deleting files, editing the registry, using special fix tools, installing or uninstalling software etc. as this will make it more difficult for the HJT team to help you.

Please be patient as the HJT team is very busy. DO NOT bump your log as the team may think that someone is already helping you. If you have not had a response in five days, add a response to the five days no response topic and paste in the link to your thread.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 quietman7

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Posted 01 January 2007 - 07:44 AM

Symantec has a specialized removal tool for this infection. You can download the tool from here and follow the instructions provided for running it.

After running the tool, download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in SAFE MODE" using the F8 method.

Scan with DrWeb-CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable". (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
If that does not work, then post a hijackthis log as Orange Blossom advised.
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