Dear BC community,Computer Setup
Windows OneCareMain Symptoms:
(1) All programs, screens and dialog boxes exhibit this behavior: Once opened, they immediately roll to the bottom and then I am unable to get back to the top by any means (mouse clicking, scroll bar, page up).
For example, when I navigate to the download page for HijackThis or Windows Defender, I am unable to download them, since their download links are not at the bottom of their pages, and thus are inaccessible.
Another example: When I try to download AVG from ewido.net, I can't select "English" from the dialog box. The only choice is "Slovensky" because it is at the bottom of the dialog box.
(I'm typing this from my husband's Notebook, which is not infected.)
(2) Safe Mode is disabled
When debugging problems in the past, I have successfully used F8 to initiate Safe Mode. This is not possible now.
(3) Anti-Virus Update is disabled
(4) Firewall is disabled and can't be re-enabledHistory
Several weeks ago when I booted my computer, and signed in to my account (I have a Guest account for visitors and a password-protected main account), I saw a brief message that the login was "corrupted". When everything loaded, it was as if I had a brand-new computer. In other words, all documents were gone. Most program files were gone. Software that was there, was prompted me to register or activate it.
Very scary stuff.
After a reboot, everything came back. All worked well for the rest of that week until December 23rd. On that day, my Outlook mailbox got hung up and I had to re-boot. While I was shutting down, there were a series of dialog boxes that came up. Now I wonder if I might have inadvertently clicked on something during that shut-down which had a delayed reaction.
Email and Internet Explorer and dialog books were fine the rest of that day, but the following day, these symptoms began. What I've Tried
I was able to update and run Ad-Aware SE Professional and Spybot -- both only detected cookies
Ran Ewido (AVG) from the website (i.e. without installing). The results log gives me the same scrolling problem, but as far as I can tell it also only found cookies.
Tried to run Symantec's online scanner, but got a "can't install" error message.
Am looking forward to your expert advice!