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Unable To View Videos


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#1 clueless alaskan

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Posted 27 December 2006 - 09:02 PM

I am working of setting up a personal website. Many of the sources I am using for information offer help videos and tutorials. When I click on one of these videos, if it is a longer video I can see some of it while it is loading. However once the video loads the page goes blank. If I try to reload the same video, the page just goes blank. It does not appear that the video requires an external player. It also apperas the videos were made using Camtasia Studio. There is no corner box with a red x in it or anything like that. Sometimes after the page goes blank I get a link posted at the top of the page. If I click on it a new page opens with the following error message:

(quote)
Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information
(quote)

One site gives me the option to use Flash or Non Flash. If I use Non Flash I can see the content of the pages. If I use Flash I get the blank page.

Any suggestions
Not only am I clueless, but also computer stupid.

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#2 Walkman

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Posted 27 December 2006 - 09:39 PM

1. What browser(s) are you using?
2. Can you post a link to any one of the videos you're having problems with?

#3 clueless alaskan

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Posted 27 December 2006 - 09:44 PM

I am using IE7. Had the same problem with IE6.

Here is a link
video

Edited by clueless alaskan, 27 December 2006 - 09:45 PM.

Not only am I clueless, but also computer stupid.

#4 clueless alaskan

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Posted 27 December 2006 - 09:57 PM

Just found out my firewall has something to do with my problem. Turned the firewall off and was able to watch the video.
Not only am I clueless, but also computer stupid.

#5 Walkman

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Posted 27 December 2006 - 09:59 PM

I'm using Firefox v2 and it loads and plays correctly for me.

Try using Firefox.

I just used IE7, and it works. And my IE7 is straight out the box. Your link is probably the 2nd web site I've been to using it so far.

Also, since I am a webmaster I just want to remind you that it's a good idea to have more than one browser installed, so you can easily troubleshoot web page issues when they arise, closing in on the culprit.

So, the problem is on your end. Are you sure your Internet connection isn't timing out on you?

#6 clueless alaskan

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Posted 27 December 2006 - 10:05 PM

The problem appears to be with my firewall. Turned it off and was able to watch the videos. Now I have to try to figure how to turn it back on and make it allow the videos.
Not only am I clueless, but also computer stupid.

#7 Walkman

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Posted 27 December 2006 - 10:16 PM

I'm not sure of your firewall, but you should be able to set an allow or disallow for ip addresses. Just allow connections from your web site ip.

You'll want to have your firewall back on when trying it, which may warn you of the ip address and ask you to allow or disallow.

#8 clueless alaskan

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Posted 27 December 2006 - 10:28 PM

Turns out it was one of the settings on my firewall. The pop up shield was set to filter flashes. Life is good now.
Not only am I clueless, but also computer stupid.




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