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Computer Unusually Slow, No Virus/spyware Detected

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4 replies to this topic

#1 Goody16


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Posted 27 December 2006 - 05:03 PM

I followed all of the steps in the "Preparation Guide For Use Before Posting A Hijackthis Log, Instructions for receiving help in cleaning your computer" before posting...

I am using a Dell Inspiron 4150 laptop, and it has been running very slow lately (past few months). None of the virus or spyware scans showed any problems (although adaware always freezes on me while scanning i386 folder). Was wondering if this looks normal, so here is my log:

Logfile of HijackThis v1.99.1
Scan saved at 1:57:19 PM, on 12/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jeff\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.bbc.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {54906866-23AA-451F-84C5-3BF0169AABAE} (Whale Client Components) - https://mail.gdls.com/InternalSite/WhlClntProxy.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Thanks for the help!

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#2 DaveM59


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Posted 28 December 2006 - 11:30 AM

Hi Goody16,

Welcome to Bleeping Computer. :thumbsup:

I don't see any signs of malware in your log.

Before we do any more scans for malware, let's do a quick check of your resources.

Press <Ctrl>-<Alt>-<Del> to open Task Manager, then click on the Performance tab. The key numbers here are in the Commit Charge box -- The Total and Peak figures; and in the Physical Memory box, the Total figure. Make a note of these three numbers. Post them to a reply here.

I also need the following numbers. Click Start, My Computer , and then Right-click on your C:\ drive and select Properties. Write down the following numbers: Used space, free space, capacity. Post those numbers to your reply also.


#3 Goody16

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Posted 28 December 2006 - 11:59 AM

Thanks for the help, Dave. Requested info below:

Commit Charge: 241104K / 633984K

Physical Memory Total: 261560

On my c: I have 23.5GB used, and 4.35GB unused with capacity of 27.9GB.


#4 DaveM59


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Posted 28 December 2006 - 12:55 PM

Hi again,

Any time your commit charge is greater than your total physical memory, the system will thrash -- this is geek slang meaning that Windows will be constantly swapping data between the RAM chips and the hard drive. Since hard drive read and write operations are _much_ slower than the movement of electrons in a circuit, the computer will act as if it is swimming in jelly.

Commit charge will increase or decrease as you open and close programs, and also as those programs open and close files and otherwise use resources. Your numbers indicate that at the moment you checked it, you were right at the verge of thrashing. The general rule of thumb is that you want physical memory to be greater than your peak commit charge. That would require, in your case, adding another 512 Megs of RAM to your system.

If you want to do such an upgrade, I suggest posting a question in the Hardware forum. I have no experience with laptop upgrades and am therefore a bad person to advise you about this.

Another way to improve performance would be to keep your machine out of the "red zone" (I'm thinking of VU Meters, not football) by trimming down the number of programs you have running. If you want to pursue this, check out the Bleeping Computer Startup Database. It has usage instructions, and there is a link to a forum where you can post specific questions about startup programs on your machine.

One more thing I would add, it also looks like you're running out of room on your hard drive. You have less than 20 percent free space. As you run out of space, performance tends to deteriorate. It also takes longer to defragment a full drive. I would suggest doing a disk cleanup and also moving unneeded data files to a backup drive or CD-Rs.

For more information about steps to speed up a slow computer, read This article.

Good luck,


#5 DaveM59


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Posted 10 January 2007 - 07:47 AM

Since this issue appears to be resolved, this topic is closed. If you need it re-opened, PM me and include the URL in your message.

This applies to the original poster only. Everyone else please start a new topic.

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