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Internet Explorer Shuts Down (both Ie6 And Ie7)


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#1 GMS

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Posted 26 December 2006 - 10:12 PM

I had IE7 installed on my PC and it started spontaneously shutting down today. It opens up fine, and even navigates to a couple of pages, but shuts down. I have not been able to figure out if there is a pattern to the kinds of pages that make it shut down (definitely cannot go to Windows Update page).

Here are some new environmental things that have been happening over the last few days:
1. A game called Runescape has been played by a visiting nephew.
2. Said nephew has also watched Loonytunes on my PC
3. I installed Kaspersky AV 6.0 yesterday. My old AV software (Norton) had expired 3 days prior to installation of Kaspersky. When I ran Kaspersky yesterday, it told me that the following things had been discovered and fixed: Exploit.Java.ByteVerify, Trojan-Dropper.Java.Small.c., Win32.NetSky.aa, Trojan-Downloader.Win32.Zlob.cz, Trojan-Downloader.Win32.Zlob.cy, Win32.LovGate.w, Explot.html.mht, Trojan-Dropper.Win32.Mudrop.ao


Here are some of the things I have done since this afternoon, which have made no difference:

1. Rolled back IE7 to IE6
2. Tried a variety of anti-spyware softwares and the only one that turned up something was on Spyware Doctor (PS Guard). However, PS Guard has not shown up on any of the others I have tried (SpyHunter, AdAware, Yahoo).
3. Ran CCleaner to do a general clean up
4. Reinstalled IE7

I am running Windows XP Professional SP2

Would appreciate any helpful suggestions.

Regards,
Girish

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#2 quietman7

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Posted 26 December 2006 - 10:40 PM

Several of these files are related to smitfraud infections. I suggest you follow the generic instructions for using SmitfraudFix in BC's "How to remove the Smitfraud / Generic Zlob" and see if that helps.
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#3 GMS

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Posted 27 December 2006 - 04:36 PM

Thanks for the suggestion. Tried the Smitfraudfix, but still have the same issue. Any other suggestions?

#4 quietman7

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Posted 27 December 2006 - 10:36 PM

If your still having problems after following the self-help guide, then please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post your log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
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#5 GMS

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Posted 28 December 2006 - 02:03 PM

Problem fixed with help from one of your moderators. Thanks a lot!

#6 quietman7

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Posted 28 December 2006 - 02:18 PM

Thanks for posting back and letting us know.

If all is working fine again, you should SET A NEW RESTORE POINT to prevent reinfection or problems from an old restore point. Any malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to set a new RESTORE POINT:
1. Go to Start > Programs > Accessories > System Tools and click "System Restore".
2. Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
3. Then go to Start > Run and type: Cleanmgr
4. Click "OK".
5. Click the "More Options" Tab.
6. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
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