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Service Pack 2 Fails To Install


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#1 pors

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Posted 26 December 2006 - 02:03 PM

After getting great advice and help on this forum after a massive computer problem I had to reinstall the OS. I am in the process of getting all the Microsoft updates installed as well. After waiting about an hour on Service Pack 2 installation I get a message "Access is denied, installation failed". I tried rebooting the computer and attempting again and got no further.

Does anyone have any ideas what may be preventing SP2 from installing? Or what I can possibly do to get around this issue?

Thanks again!

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#2 usasma

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Posted 26 December 2006 - 11:45 PM

This KB article addresses your problem: http://support.microsoft.com/kb/873148
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 Enthusiast

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Posted 27 December 2006 - 12:09 AM

If that isn't successful Microsoft offers free support for issues related to security updates.

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

You can also access tech support by going to the Windows Updates or Microsoft Updates page and clicking on get help and support on the left side. I believe you reach a higher level tech more quickly using that method but either will work.




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