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New Monitor Problem


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7 replies to this topic

#1 jandree

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Posted 23 December 2006 - 05:04 PM

I just purchased a new Sceptre x22WG-Gamer 22" LCD Monitor and i am having some troubles with it.

When i first turn it on, everything runs perfectly and i have no problems. After about 30 or so seconds, i start seeing these colored, static-looking horizontal lines that are evenly spaced across the middle of the screen.

This happens when I am running in VGA mode. When ever i try to run in DVI, the monitor doesn't get a signal.

I'm guessing it has something to do with the cables that came with the monitor. any help?

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#2 Joshuacat

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Posted 23 December 2006 - 07:00 PM

What is the refresh rate set at in Windows? I believe the recommended setting for your monitor is 60HZ.

See this support article from MS for details on finding your refresh rate.
http://support.microsoft.com/kb/311403
JC

#3 jandree

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Posted 23 December 2006 - 07:52 PM

the refresh rate is at 60hz which the recommended setting....i'm still getiing these static lines...arg!

#4 nforce

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Posted 23 December 2006 - 10:40 PM

It could possibly be a problem with your video card. Have you tried it with a different video card or different computer?

#5 Joshuacat

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Posted 23 December 2006 - 11:00 PM

Unfortunately, the manual for you monitor is not available on the Sceptre website. If you have followed all the steps in the manual provided(they did provide one, right?) and it still doesn't work...I would suggest trying it on another computer to see if you have the same problem. If it does the same thing on another computer, I would guess that the monitor is defective. It is also a little strange the DVI doesn't work either....

Since it is brand new, why don't you try to contact their technical support team. According to their website,

Email Support is strongly encouraged and preferred! All Emails
answered promptly!

I am a bit of a pessimist, but it's worth a try.

http://www.sceptre.com/Contact/index.htm
http://www.sceptre.com/Contact/techsupport.htm
JC

#6 jandree

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Posted 24 December 2006 - 10:17 AM

I tryed it on a different computer and i still get these static-looking lines across the middle of the screen...arg!

no manual or cd or anything came with the monitor, just the monitor and a few cables.

i contacted sceptre tech support to see what they say. i may need to RMA this thing and get a new one.

thanks for your help

Edited by jandree, 24 December 2006 - 10:33 AM.


#7 Joshuacat

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Posted 24 December 2006 - 10:32 AM

Let us know how you how it goes.
JC

#8 usasma

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Posted 25 December 2006 - 11:13 AM

I'd suggest 2 things:

1) Update your video drivers to the latest, WHQL certified versions
2) Install the latest monitor drivers available from here: http://www.sceptre.com/Support/FTP/monitors.htm
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