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Help with HijackThis log


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3 replies to this topic

#1 marcosb

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Posted 29 December 2004 - 11:41 AM

Logfile of HijackThis v1.99.0
Scan saved at 11:04:37 AM, on 12/29/2004
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\RMClient\PMClient.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft Office\Office\EXCEL.EXE
C:\Program Files\Winamp\winamp.exe
C:\Program Files\LimeWire\LimeWire 4.2.6\LimeWire.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\user12\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotfind.com/search_page.ht...count_id=153376
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.yahoo.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {64F73120-BA44-4EF5-8606-60550D85723B} - C:\WINNT\system32\afck.dll (file missing)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: CSearchHelpIEExtension Object - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\user12\Local Settings\Temp\IH.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [JobHisInit] C:\Program Files\RMClient\JobHisInit.exe
O4 - HKLM\..\Run: [MplSetUp] C:\Program Files\RMClient\MplSetUp.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ncvt] C:\WINNT\fhogaw.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: SmartNetMonitor for Client.lnk = C:\Program Files\RMClient\PMClient.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINNT\System32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\system32\Shdocvw.dll
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {E504EE6E-47C6-11D5-B8AB-00D0B78F3D48} (Yahoo! Webcam Viewer Wrapper) - http://chat.yahoo.com/cab/yvwrctl.cab
O23 - Service: AOL Connectivity Service - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InCD File System Service - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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#2 phawgg

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Posted 29 December 2004 - 10:17 PM

I can check your log. Please expect it to take a day or so. Every effort is made to help you, marcosb, and because we have a lot of work goin' on, it can take time to make sure the advice given to each person is good. :thumbsup:
patiently patrolling, plenty of persisant pests n' problems ...

#3 phawgg

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Posted 30 December 2004 - 02:38 PM

Help with HijackThis log, Need know what to delete?

Good way to put it, marcosb. In fact we all need help knowing what to delete.

Malware first. Then after you post your second log to make sure it's gone, we can
deal with other "optionals" if you like.

Information based on your log is available. You can read it. Improvements can be made.

Do you recognize this?
C:\Program Files\RMClient\PMClient.exe
Please let me know in a reply after you make the first corrections, I'm not familiar with it.

Print out, Copy/paste these instructions to a notepad/wordpad or choose file-->save page as: HJT instructions.

Download & Install System Security Suite Install this program, look it over, read about it, but don't run it quite yet.

Set your PC to: Show Hidden Files. (click tutorial for instructions)

Open your C:\HJT folder and double-click the icon. Close everything except HijackThis, nothing else on your desktop.

Run Hijackthis: click Scan, and put a checkmark next to each of the following objects:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.couldnotfind.com/search_page.ht...count_id=153376
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
O2 - BHO: (no name) - {64F73120-BA44-4EF5-8606-60550D85723B} - C:\WINNT\system32\afck.dll (file missing)
O2 - BHO: CSearchHelpIEExtension Object - {E8EAEB34-F7B5-4C55-87FF-720FAF53D841} - C:\Documents and Settings\user12\Local Settings\Temp\IH.dll
O4 - HKLM\..\Run: [ncvt] C:\WINNT\fhogaw.exe

Click the Fix button, when you're sure that files marked for deletion are correct.

Reboot your computer into Safe Mode. (click tutorial for instructions)

Search for, locate and delete the files or folders that follow.
(Don't be concerned if they don't exist, the previous steps may have eliminated them.)
Do not delete the main folders C:\WINDOWS or C:\Program Files.
To find them use: Start-->Search-->search for "all files & folders"-->select "more advanced options"-->
Checkmark all three: search "system folders", "hidden files & folders" & "sub-folders".
Copy/paste each into the "all or part of filename" bar.
You may also navigate to the appropriate folder, right-click-->delete individual files.

Delete manually
C:\WINNT\fhogaw.exe]<--search for the file name and when found delete it.
C:\WINNT\system32\afck.dll]<--search for the file name and when found delete it.
C:\Documents and Settings\user12\Local Settings\Temp\IH.dll<--next step should eliminate this - temp file cleaning.

Run System Security Suite. (All windows and browsers closed)
To clean out Temp and Temporary Internet Files, In the "Items to Clear" tab click:
1. Internet Explorer (left pane): Cookies & Temporary files
2. My Computer (right pane): Temporary files & Recycle Bin
Click the "Clear Selected Items" button. Close.

Open Internet Explorer, and click on the Tools menu and then Internet Options.
At the General tab, which should be the first tab you are currently on, click on the Delete Files button
and put a checkmark in Delete offline content. Then press the OK button.

Reboot your computer to go back to normal mode.

Run HijackThis again and post the new log as a reply to this post.
Please add comments. Is it running better or like normal? Any problems?
patiently patrolling, plenty of persisant pests n' problems ...

#4 phawgg

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Posted 25 January 2005 - 09:33 PM

Closed. Lack of responses.
If you originated this thread, and need it re-opened:
You may also contact a HJT Team Member, and reference the link location address. Thanks. :thumbsup:

If referring to this thread for any other reason, you may:
Right-click Posted. Choose Copy Link Location. Paste with comments to a New Topic.
patiently patrolling, plenty of persisant pests n' problems ...




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