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I need Urgent Support


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#1 abdul

abdul

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Posted 29 December 2004 - 10:02 AM

I subscribed to a spurious website and some programs downloaded. Now my Internet Explorer has a Tool bar and there are a lot of pop ups coming about. I am attaching a screenshot of the Internet Explorer .

I have tried :

1. CW Shredder
2. SpySubstract
3. About:Buster

But the toolbar refuses to go. I downloaded Hijackthis and am submitting my log. Please help me and tell me what I should do ??

Logfile of HijackThis v1.99.0


Scan saved at 8:08:04 PM, on 29/12/2004
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\SYSTEM\INETSRV\INETINFO.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\MSDTCW.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\IRXFER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\PWSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\NOKIA\NOKIA PC SUITE 5\DATALAYER.EXE
C:\PROGRAM FILES\COMMON FILES\NOKIA\NCLTOOLS\NCLTRAY.EXE
C:\WINDOWS\SYSTEM\IPCFG.EXE
C:\WINDOWS\SYSTEM\SCANDS32.EXE
C:\WINDOWS\SYSTEM\SNNPAPI.EXE
C:\PROGRAM FILES\NIKON\NKVIEW6\NKVMON.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE
C:\PROGRAM FILES\COMMON FILES\NOKIA\SERVICES\SERVICELAYER.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = http://fastsearchweb.com/srh.php?q=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.google.co.in/
R3 - URLSearchHook: (no name) - {ED7DE408-6C73-4570-7F26-8269B3755762} - NsCplTray.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: WHttpHelper Class - {9896231A-C487-43A5-8369-6EC9B0A96CC0} - C:\WINDOWS\SYSTEM\WSTART.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: FreshBar - {06ABAA2D-34AB-4902-A326-409BD9B9A7A5} - C:\WINDOWS\SYSTEM\IECUST.DLL
O4 - HKLM\..\Run: [rfpwigg] "C:\WINDOWS\SYSTEM\RFPWIGG.exe"
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [OEMCleanup] C:\WINDOWS\OPTIONS\OEMRESET.EXE
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [IrMon] IrMon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [Hot_in] C:\Program Files\GMSoft\Dialers\Hot_in\Hot_in.exe /dontdial
O4 - HKLM\..\Run: [MailCleanerPre] C:\PROGRAM FILES\COMMONSEARCH\MAILCLEANERPRE.EXE
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [PWSTray] PwsTray.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [DataLayer] c:\Program Files\Nokia\Nokia PC Suite 5\DataLayer.exe
O4 - HKLM\..\Run: [Nokia Tray Application] c:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
O4 - HKLM\..\Run: [ipcfg.exe] C:\WINDOWS\SYSTEM\IPCFG.EXE
O4 - HKLM\..\Run: [scands32.exe] C:\WINDOWS\SYSTEM\SCANDS32.EXE
O4 - HKLM\..\Run: [SysTray] C:\WINDOWS\SYSTEM\SNNPAPI.EXE
O4 - HKLM\..\Run: [MsNetHelper] keybdll.exe
O4 - HKLM\..\Run: [_ctcp] install2.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKLM\..\RunServices: [MSDTC] msdtcw -start
O4 - HKLM\..\RunServices: [inetinfo.exe] C:\WINDOWS\SYSTEM\inetsrv\inetinfo.exe -e w3svc
O4 - HKCU\..\Run: [MsnMsgr] "c:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [trycrt] iehelper.exe
O4 - HKCU\..\Run: [WinInitDll] Dest068.exe
O4 - HKCU\..\Run: [sysconf16] wormexe.exe
O4 - Startup: FOLDER.HTT
O4 - Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: FOLDER.HTT
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O15 - Trusted Zone: http://*.63.219.181.7
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {02C20140-76F8-4763-83D5-B660107B7A90} - http://63.219.181.7/cax.cab

Attached Files

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#2 Grinler

Grinler

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Posted 29 December 2004 - 12:30 PM

You may want to print out these directions as the Internet will not be available. Please continue with the next step if you run into a problem with the current one. Just be sure to let us know what the problem was when you reply.

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Please download About:Buster from here: About:Buster Download. Once it is downloaded extract it to
c:\aboutbuster. We will use that program later in this process.

Reboot your computer into Safe Mode and follow these steps:

Step 1:
Then close all programs and windows and run hijackthis. Put a checkmark next to each of these entries and press the fix button when ready:

R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = http://fastsearchweb.com/srh.php?q=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - URLSearchHook: (no name) - {ED7DE408-6C73-4570-7F26-8269B3755762} - NsCplTray.dll (file missing)
O2 - BHO: WHttpHelper Class - {9896231A-C487-43A5-8369-6EC9B0A96CC0} - C:\WINDOWS\SYSTEM\WSTART.DLL
O3 - Toolbar: FreshBar - {06ABAA2D-34AB-4902-A326-409BD9B9A7A5} - C:\WINDOWS\SYSTEM\IECUST.DLL
O4 - HKLM\..\Run: [rfpwigg] "C:\WINDOWS\SYSTEM\RFPWIGG.exe"
O4 - HKLM\..\Run: [OEMCleanup] C:\WINDOWS\OPTIONS\OEMRESET.EXE
O4 - HKLM\..\Run: [Hot_in] C:\Program Files\GMSoft\Dialers\Hot_in\Hot_in.exe /dontdial
O4 - HKLM\..\Run: [MailCleanerPre] C:\PROGRAM FILES\COMMONSEARCH\MAILCLEANERPRE.EXE
O4 - HKLM\..\Run: [ipcfg.exe] C:\WINDOWS\SYSTEM\IPCFG.EXE
O4 - HKLM\..\Run: [scands32.exe] C:\WINDOWS\SYSTEM\SCANDS32.EXE
O4 - HKLM\..\Run: [SysTray] C:\WINDOWS\SYSTEM\SNNPAPI.EXE
O4 - HKLM\..\Run: [MsNetHelper] keybdll.exe
O4 - HKLM\..\Run: [_ctcp] install2.exe
O4 - HKLM\..\RunServices: [MSDTC] msdtcw -start
O4 - HKLM\..\RunServices: [inetinfo.exe] C:\WINDOWS\SYSTEM\inetsrv\inetinfo.exe -e w3svc
O4 - HKCU\..\Run: [trycrt] iehelper.exe
O4 - HKCU\..\Run: [WinInitDll] Dest068.exe
O4 - HKCU\..\Run: [sysconf16] wormexe.exe
O4 - Startup: FOLDER.HTT
O4 - Global Startup: FOLDER.HTT
O15 - Trusted Zone: http://*.63.219.181.7
O16 - DPF: {02C20140-76F8-4763-83D5-B660107B7A90} - http://63.219.181.7/cax.cab



Step 2:
I now need you to delete the following files:

C:\WINDOWS\SYSTEM\WSTART.DLL
C:\WINDOWS\SYSTEM\IECUST.DLL
C:\WINDOWS\SYSTEM\RFPWIGG.exe
C:\Program Files\GMSoft\
C:\PROGRAM FILES\COMMONSEARCH\
C:\WINDOWS\SYSTEM\IPCFG.EXE
C:\WINDOWS\SYSTEM\SCANDS32.EXE
C:\WINDOWS\SYSTEM\SNNPAPI.EXE
keybdll.exe
c:\windows\system32\install2.exe
c:\windows\system32\msdtcw
c:\windows\system32\iehelper.exe
c:\windows\system32\Dest068.exe
c:\windows\system32\wormexe.exe

If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.

Step 3:

Copy the contents of the Quote Box below to Notepad.
Name the file as fix.reg
Change the Save as Type to All Files
Save this file on the desktop

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HSA]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SE]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SW]


Then double-click on the fix.reg file, and when it prompts to merge say yes, and this will clear some registry entries left behind by the process.

Step 4:

This is the step where we will use About:Buster that you had downloaded previously.

Navigate to the c:\aboutbuster directory and double-click on aboutbuster.exe When the tool is open press the OK button, then the Start button, then the OK button, and then finally the Yes button. It will start scanning your computer for files. If it asks if you would like to do a second pass, allow it to do so.

When it completed move on to step 5.


Step 5:
Reboot your computer back to normal mode so that we can restore files that were deleted by this infection:
  • This infection deletes the windows file, shell.dll.

    If you are using XP,2000, or NT please download shell.dll from here: shell-dll.zip. Once the file is downloaded uncompress the zip file and copy shell.dll to the following locations (%windir% being the windows or winnt directory):

    %windir%\system32
    %windir%\system

    If you are using Windows 98 please download shell.dll from here: shell-dll98.zip. Once the file is downloaded uncompress the zip file and copy shell.dll to the following locations (%windir% being the windows or winnt directory):

    %windir%\system

    If you are using Windows ME please download shell.dll from here: shell-dll98.zip. Once the file is downloaded uncompress the zip file and copy shell.dll to the following locations (%windir% being the windows or winnt directory):

    %windir%\system

  • Download the Hoster from here. Press "Restore Original Hosts" and press "OK". Exit Program. This will restore the original deleted Hosts file.

  • If you have Spybot S&D installed you will also need to replace one file. Go here: SDHelper.zip and download SDHelper.dll. Copy the file to the folder containing you Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy). Then click Start > Run > regsvr32 "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll" and press the OK button

  • If you are using Windows 95, 98, or ME it is possible that the malware deleted your control.exe. Please check for the existence of this file by going to to Merijn Files control.exe and examine where the file should be for your operating system. If the file is missing then download the appropriate file and place it in the proper place according to this information.
Step 6:

Run an online antivirus scan at:

http://housecall.antivirus.com/

Reboot and post a last log

#3 abdul

abdul
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Posted 31 December 2004 - 01:50 AM

Hey. Thanks a ton. The problem seems to be solved. Did everything as advised. Was not able to remove Folder.HTT, but everything else is working fine now. I ran AVG Anti Virus and it detected 7 Worms/viruses also.

Am enclosing the log file. Thanks again.


Logfile of HijackThis v1.99.0
Scan saved at 12:00:38 PM, on 31/12/2004
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGSERV9.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\IRMON.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\IRXFER.EXE
C:\PROGRAM FILES\GRISOFT\AVG6\AVGCC32.EXE
C:\WINDOWS\SYSTEM\PWSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\NOKIA\NCLTOOLS\NCLTRAY.EXE
C:\PROGRAM FILES\NIKON\NKVIEW6\NKVMON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\COMMON FILES\NOKIA\SERVICES\SERVICELAYER.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.google.co.in/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [IrMon] IrMon.exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\GRISOFT\AVG6\avgcc32.exe /STARTUP
O4 - HKLM\..\Run: [PWSTray] PwsTray.exe
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [DataLayer] c:\Program Files\Nokia\Nokia PC Suite 5\DataLayer.exe
O4 - HKLM\..\Run: [Nokia Tray Application] c:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [Avgserv9.exe] C:\PROGRA~1\GRISOFT\AVG6\Avgserv9.exe
O4 - HKCU\..\Run: [MsnMsgr] "c:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe -quiet
O4 - Startup: FOLDER.HTT
O4 - Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView6\NkvMon.exe
O4 - Global Startup: FOLDER.HTT
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

#4 Grinler

Grinler

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Posted 31 December 2004 - 03:29 PM

Reboot into safe mode and fix these two lines:

O4 - Startup: FOLDER.HTT
O4 - Global Startup: FOLDER.HTT


Reboot and post a last log




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