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Strange Pop Ups When Starting


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#1 dcanaday

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Posted 20 December 2006 - 12:29 PM

I have a Sony VAIO PCG-FRV26. I have Windows XP installed, Home Edition, Version 2002. I bought this computer at Best Buy in October 2003.

Everytime I start up I get a pop up saying that my computer cannot find the file at c:\windows\system32\cdcompat.exe. I click on the OK button and get a similar pop up saying that my computer cannot access the same file. I click on the OK button and then everything works more or less fine. I can live with this problem, but after three years, it is getting on my nerves and I'd like to finally get it fixed.

I went back to Best Buy with it when it first surfaced (about two weeks after purchasing the computer) and they told me that my warrenty didn't cover it and refused to help. I should have asked to speak to the manager. I'm not sure why I didn't.

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#2 usasma

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Posted 20 December 2006 - 12:37 PM

Link: http://www.bleepingcomputer.com/startups/Cdcompat-765.html

It appears that this is the remnant of a Trojan that was on your system at one time - and that it was improperly removed. As such, it's still trying to access the Trojan - but the removal process has removed the file that it's looking for. That's why you get the error message.

As for BestBuy - their warranty covers hardware errors, not software errors - and especially not those caused by viruses and spyware. Asking to speak to a manager would have gotten you the same answer.

In order to fix this, you'll have to locate the offending entry (in your system's startups) that causes this to happen. For starters, try this free tool: http://www.mlin.net/StartupCPL.shtml

If this doesn't cure it, then here's a link to another free tool that's a bit more advanced: http://www.microsoft.com/technet/sysintern...s/Autoruns.mspx
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 dcanaday

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Posted 21 December 2006 - 09:50 AM

John,

I just tried the startup control panel from Mike Lin's web page. It didn't help with the cdcompat.exe issue. First thing I did after installing the software was to disable any references (there were two) to this file. I restarted my computer and still got the pop ups. I then right clicked and deleted it, then restarted again. I'm still getting the pop ups.

However, I was able to use the new tool to prevent my computer from trying to start up MS Office XP every time I start it. This is another problem I've been having due to a missing proret.msi file. It hasn't solved the problem, but at least I don't have to deal with it each time I start the computer.

I'm about to try out the second tool you recommended. I'll let you know how that goes.

Thanks,
Don

#4 dcanaday

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Posted 22 December 2006 - 07:26 AM

John (usasma),

I just tried out the second tool you suggested. This one worked. Thanks much for your help.

-Don

#5 usasma

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Posted 22 December 2006 - 05:14 PM

Glad we could help!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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