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Xp Pro Very Slow To Load


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#1 chapin33

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Posted 19 December 2006 - 07:47 PM

12/8 I added the weekly anti-virus updates from Symantecs. The updates included the definitions and also a security software update. Using Liveupdates, all downloaded and isntalled properly. At the conclusion of the installs, the PC needed to be rebooted, which it was. Upon rebooting, it took nearly 5-6 minutes to reboot.

The PC powers on, then goes to a black screen with blinking cursor for 1-2 minutes, then Windows XP moniker comes up then quickly goes to a total black screen. All toll it is something between 3-6 minutes to have operating system open. This is a new (4-6 months old) DELL XPS PC. Speed of processor was never a problem, now it is. Runs fine when the PC is finally up but getting there is something else.

I installed the IE 7.0 but that was after the virus updates so I think is not the problem but would like confirmation on it.

I have done a Disk Defrag and it has still not helped.

I have also uninstalled the Anti-virus and reinstalled, wasting an hour in loading all components but nothing changed.

Any other suggestions, before I reinstall XP Pro or take it to Geek Guys at Best Buy or one of the others? Much appreciation for any and all assistance.

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#2 TheTerrorist_75

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Posted 19 December 2006 - 08:04 PM

Geek Guys at Best Buy! :thumbsup:

Try uninstalling IE7 in Add/Remove Programs to see if that makes a difference. Your system will revert back to nice and *cough* stable IE6. I really can't tell you what to do with Norton seeing as this is a family oriented forum. :flowers:

Edited by TheTerrorist_75, 19 December 2006 - 08:04 PM.

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#3 tos226

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Posted 19 December 2006 - 11:36 PM

Is your Windows/Microsoft update set on Automatic -download and install?
If it is not, there's muttering all over the web about slow startups due to svchost and wuauclt taking many minutes to start. This symptom apparently started fairly recently.

If yes, then possibly Norton is to blame. I, too, can't tell you what I think about Norton, this being a family oriented forum :thumbsup:

#4 chapin33

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Posted 20 December 2006 - 12:35 PM

Thanks for the comments raised here. Yes, my Windows updates are automatic and install. As for the comments about Nortons...LOL, but seriously, what would you advise to use for anti-virus?

#5 usasma

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Posted 20 December 2006 - 12:44 PM

The Geek Squad is like any other repair service - there's good and bad techs. From what I've seen, the biggest benefit is that they can afford hardware and software tools that the smaller Mom & Pop operations can't.

Almost everything that we do here involves freeware - but there are times when freeware just won't do the job. Here's my list of freeware apps that I want (and haven't been able to find) - so I use payware for them:
1) An easy to use disk imaging tool with scheduling
2) An easy to use file recovery program
3) An easy to use motherboard testing program (bootable)

I'd suggest using AVG Free, it's what I use and I haven't had any problem with it in several years: http://free.grisoft.com/doc/28415/lng/us/tpl/v5
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 TheTerrorist_75

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Posted 20 December 2006 - 06:54 PM

If you do get rid of Norton you must remove all traces of it before installing a new AV. Download the new AV but do not execute it. Remove Norton then execute the new AV file.

You could buy a new Dell for what Geek Squad charges for minor problems.

Edited by TheTerrorist_75, 20 December 2006 - 06:55 PM.

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#7 zbd

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Posted 20 December 2006 - 09:42 PM

I agree to remove Norton from your system and using AVG,Avast or AntiVir.

Try AWC too. http://iobit.com/AdvancedWindowsCarePersonal/index.html

#8 Budapest

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Posted 21 December 2006 - 04:50 AM

Check this link for removing Norton.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 quietman7

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Posted 21 December 2006 - 10:38 PM

Check for any unnecessary applications loading at startup when Windows boots. Many startup programs are not needed and disabling them can save resources and improve performance.

Go to Start > Run and type: msconfig
Click "OK" or press "Enter" and the System Configuration Utility will open.
Go to the Startup Tab, and see what programs are listed.

If you are unsure what any of the startup entries are or if they are safe to disable, then search one of the following Startup Databases:
Startup Programs Database
StartupList Index

Note: MSConfig.exe is a troubleshooting utility used to diagnose system configuration issues. Although it works as a basic startup manager which allows you to enable/disable auto-start programs, msconfig should not be used routinely to disable startup programs.

A better alternative is to use a startup manager. If you have have Spybot S&D 1.4 installed, launch it, go to Mode and select Advanced. Then go to Tools, select System Startups. You will be provided with a list of programs that load when Windows starts. If you untick an entry it will no longer run at startup. This will allow you to experiment and see how your system performs with them disabled. Other startup managers you can download and use for free are Startup Control Panel, Autoruns and Starter by CodeStuff.
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#10 usasma

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Posted 22 December 2006 - 04:53 PM

After the antivirus check, you can run a couple of free utilities to see if your RAM ( http://www.memtest86.com/ ) and your hard drive are OK. The one's for the hard drive will be available at the hard drive manufacturer's website.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 chapin33

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Posted 05 January 2007 - 06:04 PM

The problem remains. I have Spybot 1.4 and went into tools. Below is what is launghing when Windows is booted up:

Located: HK_LM:Run, ccApp
command: "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
file: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
size: 107112
MD5: 7c9c6090fa03a267f076d7523ee69f58

Located: HK_LM:Run, iTunesHelper
command: "C:\Program Files\iTunes\iTunesHelper.exe"
file: C:\Program Files\iTunes\iTunesHelper.exe
size: 256576
MD5: d2ed7af383aab672cb7e135040967954

Located: HK_LM:Run, Norton Save and Restore
command: "C:\Program Files\Norton Save and Restore\Agent\NSRTray.exe"
file: C:\Program Files\Norton Save and Restore\Agent\NSRTray.exe
size: 1582744
MD5: 8e3fe5ac4301e71d01ca59645a73662c

Located: HK_LM:Run, NvCplDaemon
command: "RUNDLL32.EXE" C:\WINDOWS\system32\NvCpl.dll,NvStartup
file: C:\WINDOWS\system32\RUNDLL32.EXE
size: 33280
MD5: da285490bbd8a1d0ce6623577d5ba1ff

Located: HK_LM:Run, osCheck
command: "C:\Program Files\Norton AntiVirus\osCheck.exe"
file: C:\Program Files\Norton AntiVirus\osCheck.exe
size: 26248
MD5: 3602c14e8b2bf31e7b4f14c162178945

Located: HK_LM:Run, QuickTime Task
command: "C:\Program Files\QuickTime\qttask.exe" -atboottime
file: C:\Program Files\QuickTime\qttask.exe
size: 282624
MD5: d195e74b712dd105402b90e6cb28263f

Located: HK_LM:Run, SigmatelSysTrayApp
command: stsystra.exe
file: C:\WINDOWS\stsystra.exe
size: 339968
MD5: 0f869e88fa4489fbe231a42646488ce8

Located: HK_LM:Run, Zone Labs Client
command: "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
file: C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
size: 968696
MD5: 71514e2c74d554f5902dc184046eca3b

Located: HK_LM:Run, HP Component Manager (DISABLED)
command: "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
file: C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
size: 241664
MD5: e91cde1b706189c03904a901a1ca1832

Located: HK_LM:Run, IAAnotif (DISABLED)
command: "C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe"
file: C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
size: 139264
MD5: 6ca4cc14fda11978617057e73d588475

Located: HK_LM:Run, ISUSPM Startup (DISABLED)
command: "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
file: C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
size: 249856
MD5: 9e109b03018763fdcb075ce74547be22

Located: HK_LM:Run, ISUSScheduler (DISABLED)
command: "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
file: C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
size: 81920
MD5: 583b7d111304be63d7d9cb65482d2187

Located: HK_LM:Run, NvCplDaemon (DISABLED)
command: RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
file: C:\WINDOWS\system32\RUNDLL32.EXE
size: 33280
MD5: da285490bbd8a1d0ce6623577d5ba1ff

Located: HK_LM:Run, QuickTime Task (DISABLED)
command: "C:\Program Files\QuickTime\qttask.exe" -atboottime
file: C:\Program Files\QuickTime\qttask.exe
size: 282624
MD5: d195e74b712dd105402b90e6cb28263f

Located: HK_CU:Run, ctfmon.exe
command: C:\WINDOWS\system32\ctfmon.exe
file: C:\WINDOWS\system32\ctfmon.exe
size: 15360
MD5: 24232996a38c0b0cf151c2140ae29fc8

Located: HK_CU:Run, DellSupport
command: "C:\Program Files\Dell Support\DSAgnt.exe" /startup
file: C:\Program Files\Dell Support\DSAgnt.exe
size: 332800
MD5: a40d952c0355c85867517aa529a06741

Located: HK_CU:Run, MSMSGS (DISABLED)
command: "C:\Program Files\Messenger\msmsgs.exe" /background
file: C:\Program Files\Messenger\msmsgs.exe
size: 1694208
MD5: 74e6e96c6f0e2eca4edbb7f7a468f259

Located: HK_CU:Run, updateMgr
command: "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
file: C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe
size: 313472
MD5: 43f3f6d33c793089a7c32b45da16094b

Located: HK_CU:Run, ctfmon.exe (DISABLED)
command: C:\WINDOWS\system32\ctfmon.exe
file: C:\WINDOWS\system32\ctfmon.exe
size: 15360
MD5: 24232996a38c0b0cf151c2140ae29fc8

Located: HK_CU:Run, MSMSGS (DISABLED)
command: "C:\Program Files\Messenger\msmsgs.exe" /background
file: C:\Program Files\Messenger\msmsgs.exe
size: 1694208
MD5: 74e6e96c6f0e2eca4edbb7f7a468f259

Located: Startup (common), Adobe Gamma Loader.lnk
command: C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
file: C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
size: 113664
MD5: c2ff17734176cd15221c10044ef0ba1a

Located: Startup (common), HP Digital Imaging Monitor.lnk
command: C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
file: C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
size: 241664
MD5: 16e91805cc071039372ae0037aaa9a2b

Located: Startup (common), HP Image Zone Fast Start.lnk
command: C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
file: C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
size: 53248
MD5: 91c0436bd6cb73370895ef33c1c9cb47

Located: System.ini, crypt32chain
command: crypt32.dll
file: crypt32.dll

Located: System.ini, cryptnet
command: cryptnet.dll
file: cryptnet.dll

Located: System.ini, cscdll
command: cscdll.dll
file: cscdll.dll

Located: System.ini, ScCertProp
command: wlnotify.dll
file: wlnotify.dll

Located: System.ini, Schedule
command: wlnotify.dll
file: wlnotify.dll

Located: System.ini, sclgntfy
command: sclgntfy.dll
file: sclgntfy.dll

Located: System.ini, SensLogn
command: WlNotify.dll
file: WlNotify.dll

Located: System.ini, termsrv
command: wlnotify.dll
file: wlnotify.dll

Located: System.ini, WgaLogon
command: WgaLogon.dll
file: WgaLogon.dll

Located: System.ini, wlballoon
command: wlnotify.dll
file: wlnotify.dll

Located: System.ini, WRNotifier
command: WRLogonNTF.dll
file: WRLogonNTF.dll

#12 ToDrag

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Posted 06 January 2007 - 09:14 PM

Spybot can tell you more about the dll files, what they are and whether they are needed. Also, many others on this forum much more knowledgeable than me about that stuff. I would say you have Symantec/Norton and Zone Alarm running at the same time?? I would rectify that. I can't agree more with the others about getting rid of Norton altogether. AVG is great. I schedule nightly upgrades to the database and run scans 2 - 3 times a week and if anything is suspicious. iTunes likes to control as well as QuickTime, so you may want to consider dropping them from the startup. You can still use them whenever you want, just get rid of all that stuff running in the background that you are not using. As far as Auto Updates, I have my own convictions and always try to control everything being added to my machines. I really think if you change utility software and get rid of things running in the background you are not using, you will have greater startup and performance all around. You have a good machine, they are all great these days, just let it run. Kind of like twinning out the exhaust on the big old V-8s we used to blast around in, it needs to breathe, cut it loose. good luck.
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#13 beanpole

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Posted 07 January 2007 - 12:27 AM

I advise you to download a hijackthis to check your system completely.If you couldn't understand the log of hijackthis,you could put it on the forum and let others help you.

#14 usasma

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Posted 07 January 2007 - 09:51 AM

Speed of loading is determined by 2 things:
1) How fast your computer can load stuff (it's hardware)
2) How much stuff it has to load (it's software)

There are quite a few items loading that are not (IMO) necessary - but you may feel differently. For example - the ctfmon.exe isn't needed for me, as I don't use any alternative text input services. But you may. Also, it's listed twice - once as disabled, and once as enabled. It's a tricky bugger!

I'd remove the Norton - from what I've seen it's not as effective as the freeware applications that have been recommended. And it consumes more resources when it's working than the freeware one's do. And (IMO) it seems to easily become unstable.

Disable the iTunes Helper and the DellSupport along with the HP and Adobe links. You'll be able to launch them manually - it's just an extra mouse click or two.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 quietman7

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Posted 07 January 2007 - 09:58 AM

I have to agree with usasma on all points. In addition, check for any unnecessary running services. If you have a typical installation, many services are configured as "automatic"; that is, they start automatically when the system starts or when the service is called for the first time. Use "Black Viper's Services Configuration" to help fine tune this area.
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