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Problem Viewing Videos And Listening To Music


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#1 distressedlady

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Posted 15 December 2006 - 05:14 PM

Hello all,

I apologise if I have posted this in the wrong place or if I am not clear in explaining what is wrong. I am not particularly technically minded and may use the wrong terms.


My problem is this. About a week ago I began experiancing problems viewing video clips and audio clips on the internet. I have never had this problem before and it just suddenly happened. I feel that my internet is running slower too but the rest of my computer is not.

I experiance the problem everywhere not just on particular sites. I have gone back and tested the sites on the computers of others and they work there.

Sites I have problems with include Youtube and Myspace.

Things I have done to try and solve this.

1. I have checked my internet connection speed. I noticed that according to my computer the speed seemed to be varying from 54 mbps to as low as 24 mbps. I do not know if this is important. I contacted my ISP and they told me there was nothing wrong with my line and to try switching my router on and off (I have wireless) and plugging the laptop into the router manually.

Niether of these has solved the problem.

2. I have tried uninstalling and reinstalling Flash Player. According to the Adobe website this all worked and I could see the little revolving block thingy.

This did not solve the problem.

3. A friend told me to press Ctrl Alt Delt and bring up that little box thingy which is called Windows Task Manager and look at what memory usage things are taking up. The problem is I don't really know what any of that means and I can't seem to copy the list to print it out and show anybody as I don't know how to do that.

4. Downloading Quicktime update: Just before this happened I was on Myspace which asked me to download a update to Quick time. I tried to do this but it failed. After I started having my problems I downloaded the latest quicktime. Could this be connected?

I would really appreciate some help with this and I apologise if this is obvious.

P.S, I meant to add that I have done a virus scan and can find no spyware etc.

Edited by distressedlady, 15 December 2006 - 05:15 PM.


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#2 fozzie

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Posted 16 December 2006 - 07:01 AM

I think you have been infected by a Myspace worm.

please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

Edited by fozzie, 17 December 2006 - 06:57 AM.


#3 distressedlady

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Posted 16 December 2006 - 02:45 PM

Thank you.

I can't seem to download Hijack this!

I have surfed the web to look for cures for the myspace worm and found nothing. The only thing discussed getting rid of it by deleting your myspace profile.

Source

This hasn't done anything however. I still can't view video's on any website or listen to music on any website.

#4 fozzie

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Posted 16 December 2006 - 08:04 PM

If you click the link give it another name and try again

#5 buddy215

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Posted 16 December 2006 - 08:30 PM

fozzie, when I click on the link for hijack this above I get this:
http://www.netdoctor.co.uk/diseases/facts/ttp.htm

distresslady, try this link
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 fozzie

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Posted 17 December 2006 - 06:58 AM

fozzie, when I click on the link for hijack this above I get this:
http://www.netdoctor.co.uk/diseases/facts/ttp.htm

distresslady, try this link
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

:thumbsup: :flowers: Don't understand. There was an error in the first link which I did correct. Could you please try the links again?

Edited by fozzie, 17 December 2006 - 07:00 AM.





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