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Cannot Logon To Yahoo Email...

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#1 AFoster


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Posted 14 December 2006 - 02:14 AM

My Windows version is XP Home and application was Internet Explorer

Recently, I opened a new email at Yahoo.com. Since then I have not been back until today because it is just a backup email. However, my son was here and tried to access his account there and he kept getting a Internet Explorer box that says that Internet Explorer has encountered a problem and needs to close. This happened a couple of weeks ago and I thought it just had something to do with his stuff but today it happened to me several times. It creates a report and you can send or not send to Microsoft. When you click either button Internet Explorer closes and you have to reopen it. This is not happening on any other website at this time. It has occurred before at different times but never when I go to one particular website. It won't even let me logon. I click on check mail and when it gets to the logon page this message shows up. You can click on the report to see technical information about problem and here's what's at the top:

AppName: Internet Explorer AppVer: 6.0.2900.2180 ModName: oleaut32.dll
ModVer: 5.0.2600.2180 Offset: 0000af08

Then it has a bunch of techno info that I know nothing about and at the bottom it says that the file included in report is C:/DOCUME~1/Angela/LOCALS~1/Temp/3eb1_appcompat.txt

Can anyone help me with this? I need to be able to access my email account. I looked on Yahoo.com homepage but could not find a place to email then so they might could help me. Thanks for any info you can give me.

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 14 December 2006 - 04:09 PM.

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#2 fozzie


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Posted 14 December 2006 - 03:28 AM

Download a new version of oleaut32.dll here
Rename your current file into oleaut32.old and copy your newly downloaded file into c;/windows/system.

Download Ccleaner here and install and update
(bottom right side)

Run Ccleaner and reboot and try again.

#3 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 14 December 2006 - 08:20 AM

The error message seems to indicate a compatibility problem. Have you added any new software, toolbars, etc? If so, uninstall it and see if that fixes it. If not, try uninstalling any Yahoo stuff on your system to see if that fixes it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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