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Aol Runtime Error


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#1 ebags

ebags

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Posted 13 December 2006 - 06:41 PM

hi all,

i have a family member who directs all computer questions my way. however, sometimes they have software/application/scripting problems for me. being a hardware guy, i am clueless in this respect.

basically, a family member e-mailed me a problem they're having with aol. everytime they log on, they receive a "runtime error line 47." they're using the free aol for broadband on a laptop (dont think the model or brand is relevant so didnt ask).

when i google'd it i basically came across registry cleaners and the like... dont think that would help?

also, they've already uninstalled/re-installed free aol.... that hasnt produced anything.

does anyone know what i can tell them to correct this?

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#2 fozzie

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Posted 11 January 2007 - 06:13 AM

Download install and update Ccleaner
After installing and updating go to options - advanced and tick prompt for registry back ups
Now Start up in safe mode
Do two runs

1) Click on problems and tick all. Click on analyse. At the end you will be prompted for storing a backup.
This will be stored, as a default, in My documents.
2) Click on cleaner click on analyse and accept all files to be removed.

* Clean your Cache and Cookies in IE:

* Close all instances of Outlook Express and Internet Explorer
* Go to Control Panel > Internet Options > General tab
* Under Browsing History, click "Delete".
* Click "Delete Files", "Delete cookies" and "Delete history"
* Click Close below.

* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):

* Go to Tools > Options.
* Click Privacy in the menu..
* Click the Clear now button below.. A new window will popup what to clear.
* Select all and click the Clear button again.
* Click OK to close the Options window

* Clean other Temporary files + Recycle bin

* Go to start > run and type: cleanmgr and click ok.
* Let it scan your system for files to remove.
* Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
* Press OK to remove them.


Do all the necessary windows updates and try again.




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