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Urgent Help!

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3 replies to this topic

#1 Omega43


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Posted 10 December 2006 - 05:45 PM

Hello To all members,

Right now i am in a big mess and would like the help of the members here. Ill try to explain my problem clearly..
Long story short..

Early today i was installing service pack 2 for windows xp when all of a sudden my computer just restarted out of nowhere and during installation... Next while it would load windows again it would again restart/powerdown completely without windows ever loading fully. So basically there is no way for me to access anything..
So what i did was try to run boot up by disk. I tried to do a repair by using my windows cd. It looked fine until it got to windows setup.. When it got there it asked me for a driver .. I think something to deal with usb.. ( it was during the installing drivers process) It's called usbehci.sys. It suppose to be in c:\windows\temp but doesnt read anything..
Since it could not find the file i could not continue with the installation and the computer would restart.. i tried to do a last known good configuration it would do nothing...
So what i decided to do was install windows on my hard drive again.. But i was afriad that it would delete all my important info so instead of saving the installation file on c:\windows I named a new folder called OS BACkUP and it installed from there using the windows cd. Everything installed correctly but i cant access my old files.. Its not deleted thats for sure because i have my programs in tact.. But None of my previous user names are there.. It basically looks like a fresh version of windows xp.
Also when i start my computer now it gives me the choice of two OS... Windows xp home, and windows xp home.. obviously one is the fresh windows install and the other is my old files still frozen in the installation setup bug....

I hope this all made sense.. Any advice? Is there a way to fuse the two?

I will love the person who can help me through this!

Thank you!

Edited by Omega43, 10 December 2006 - 05:46 PM.

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#2 usasma


    Still visually handicapped (avatar is memory developed by my Dad

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Posted 10 December 2006 - 06:49 PM

Well, let's start with the basics:

1) Did you do a scan for viruses/malware before you started to install SP2? If not, try this free, online scan: http://safety.live.com/ SP2 does not like infected drives and will give you problems.

2) Did you update your drivers to ensure that you have drivers that are compatible with SP2. If not, go into Device Manager and look for any driver with a date earier than 2004 - update those first. If this still doesn't fix it, then update the rest of them.
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#3 mommabear


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Posted 11 December 2006 - 12:02 AM

I just stumbled across this not 5 minutes ago. I'm really not sure what it's for. But what caught my eye, related to your problem, was this:

Thanks to the unique technology developed by Avira, it is possible to access NTFS drives from Windows NT4, Windows 2000, Windows XP and Windows Server 2003 with one single boot diskette completely independently of its service pack status.

There's a free version for personal use.

Full access to NTFS with read and write access:
Avira NTFS4DOS Personal


Maybe this will at least help you recover your files.

#4 tapuahk2


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Posted 11 December 2006 - 12:10 AM

Are you using an HP, if so did your run the fix before installing SP2?

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