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Reinstall Before Uninstall?


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#1 Mike McCarthy

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Posted 09 December 2006 - 08:15 PM

I installed VirusBurster.

To remove it I have chipped away doing all the things I know how to do (the Add/Remove Control Panel, the supplied Uninstaller, manually removing its folder in the Program folder, disabling items in the Startup tab of the System Configuration Utility, trying to track down and delete process shown in the Task Manager) and nothing has completely worked. I still have the Tray Icon, so here I am, in this forum.

I have now discovered it will take a lot more to remove VirusBurster than what I've done so far.

Here's my question: Should I reinstall it so ALL its pieces are in place before I try using your method including SmitFraudFix?

It seems to me SmitFraudFix might work better when removing a correctly installed VirusBurster rather than trying to remove a partial VirusBurster.

Or, does it make no difference?

So, what should I do? Reinstall and then use SmitFraudFix or just use SmitFraudFix right now?


Thanks,
Mike McCarthy

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#2 MFDnSC

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Posted 09 December 2006 - 08:24 PM

You should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download SmitfraudFix (by S!Ri)
Extract the content (a folder named SmitfraudFix) to your Desktop.

Next, please reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press "Enter".
  • Choose your usual account.
Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.

You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.

A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply along with a new hijack log.

The report can also be found at the root of the system drive, usually at C:\rapport.txt

Warning: running option #2 on a non infected computer will remove your Desktop background.
"Nothing could be finer than to be in South Carolina ............"

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#3 Mike McCarthy

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Posted 10 December 2006 - 12:09 AM

It seems to me SmitFraudFix might work better when removing a correctly installed VirusBurster rather than trying to remove a partial VirusBurster.

Or, does it make no difference?

So, what should I do? Reinstall and then use SmitFraudFix or just use SmitFraudFix right now?

#4 Mike McCarthy

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Posted 10 December 2006 - 12:28 AM

Again, my question is "Does VirusBurster need to be fully installed for the removal process to work?"

I have partially uninstalled VirusBurster and am concerned the removal process will abort if VirusBurster is not fully installed.

Pasting a generic answer to my very careful and specific question really PISSES ME OFF almost as much as the spyware.

And now you want a donation? Tell you what: answer MY question and I'll give you a donation. Please don't give me generic crap.

#5 MFDnSC

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Posted 10 December 2006 - 10:32 AM

Run the tool it should get it just fine
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#6 Mike McCarthy

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Posted 11 December 2006 - 03:52 PM

OK, I ran the tool on my partially uninstalled VirusBurster and it worked! Donation to follow.

#7 MFDnSC

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Posted 11 December 2006 - 04:03 PM

You should post a hijack log to see if there is anything else
"Nothing could be finer than to be in South Carolina ............"

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