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Ie7 Caused Bsod, Uninstall Didn't Fix


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#1 DWCV

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Posted 09 December 2006 - 03:47 PM

A friend's computer crashed after installing IE7. It crashed any time he opened the browser. So I suggested uninstalling IE7, but the computer is still crashing. I suggested a rollback to before IE7 was installed. That didn't help either.

The message is:
Stop: 0x0000008E (0xc0000005,0x00000000,0xf3b2cc54,0x00000000

As close as I can determine, that is an access memory violation. Unfortunatly I cannot see the computer as this person is an hour away. I asked if there were any files or drivers listed and the answer was no.

I don't know what to suggest at this point. I have read several posts with long lists of things to try, but I cannot do that long-distance. I was wondering if I should just suggest formatting?

I have IE7 on both of my computers with no problems, although to me, the only advantage is the text is easier to read.

Thanks in advance for your help.

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#2 DWCV

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Posted 10 December 2006 - 01:33 PM

I am replying to myself because I have more information. The most recent BSOD said to run the driver verifier and to enable special pool. Looks like there is a corrupt driver. There was also a page fault in a non-paged area. I have never run driver verifier, but found Microsoft's instructions. How easy is it for a novice to mess up their computer by running this program?

Candy

#3 happyrock

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Posted 11 December 2006 - 09:34 AM

by rollback...do you mean system restore....

have them try booting in to safe mode...




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