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Virusbursters Removal Guide Doesn't Work


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#1 Jomacdo

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Posted 05 December 2006 - 07:07 PM

I installed Virusbursters the uninstalled it but i'm still getting the annoying toolbar alerts and it seems to have given me popups

three things related to why the guide doesn't work
1.i cant or don't know how to restart into safe mode(currently my monitor shuts off so i cant see where the computer is in its start up process and there is no 'beep' for reference
2.when i try to use the smitfraudfix it says that the program is in use
3. the same happens
i need help :flowers:

if it isn't some admin/mod could please put this in the right place
i'm a n00b in need of help please do flame :thumbsup:

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 05 December 2006 - 07:37 PM.


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#2 Enthusiast

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Posted 05 December 2006 - 07:41 PM

Can you boot the computer and then get on-line?

If you can, the first step would be to run the following On-Line scan.

Windows One Care Free Scan

Go to Windows Live Onecare Free Scan (using Windows Explorer only)
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download the Active X components.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

To get to safe mode you start tapping the F8 key as soon as you power up the computer.

After completing the Windows OneCare Free Scan run both Adaware and Spybot Search and Destroy from safe mode, updating each program’s malware definitions files before you reboot into safe mode to scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE:
http://www.majorgeeks.com/download506.html

*Spybot S&D:
Spybot by default now ignores certain intrusive products such as New.Net and Sidestep. New.Net compromises your WinSock stack by routing all your DNS queries through the NewDotNet.DLL. To enable detection of this malware go to "Settings", "Ignore products", "All products" Tab, right click on "Product", left-click on "Deselect all".
http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection against malware invasion.
http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log in our “Hijack This” Logs and Analysis Forum to obtain expert assistance with your malware infection.

Read the pinned post in our “HijackThis Logs and Analysis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions carefully.

Following instructions, create a HJT log, and POST THE HJT LOG THAT YOU CREATED IN OUR HJT LOGS AND ANALYSIS FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (i.e., what processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing and what, if anything, you have already done to try to remedy the problem.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be appropriate; while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a short period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Posting your Hijack This log anywhere but in the Hijack This Logs and Analysis forum will delay their response as it will require a moderator to move the log there before the HJT Team will see it and it will fall behind other logs posted after yours was posted, so be sure to post your log in the Hijack This Logs and Analysis forum.

Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT Logs and Analysis forum thread you created until you get a response from a member of our HJT expert team, and do not make any additional changes to your system (changes, including any attempted repairs, will make your computer to be different than as represented in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having had 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

After you post your log, please do not make any changes to your computer. Discontinue trying to delete anything with any program as changes will make your HJT log obsolete and waste valuable time spent by our HJT experts analyzing the log made inaccurate by changes and therefore their plan formulated to address the problems will also be obsolete.

If after 5 days you still have gotten no response, then post a re-request and a link to your HJT log HERE.
http://www.bleepingcomputer.com/forums/topic14717.html

Make sure you post your HJT log in the HJT forum, not here, because if you post it here in this forum the response from our HJT Team will be delayed because the post will have to be moved before they see it and it will fall in line behind many others posted that same day.




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