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/windows/system32/config/system Help!


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7 replies to this topic

#1 Sally in CA

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Posted 05 December 2006 - 02:39 PM

I restarted my computer and it came up with a black screen which states:


Windows could not start because the following file is missing or corrupt: /WINDOWS/SYSTEM32/CONFIG/SYSTEM

You can attempt to repair this file by starting Windows set up using the original set up CD rom.

Select "r" at the first screen to start repair.

I know very little about computers and I have no idea what this is telling me to do. Could someone please turn that statement into a step by step set of instructions for me so I know what to do? Please explain all terms.

Thanks in advance for any help you can offer. I really don't want to have to take this to the shop!

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#2 TheTerrorist_75

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Posted 05 December 2006 - 06:41 PM

Is this a proprietary computer such as a Dell, HP/Compaq or etc. with a restore CD or partition?

Procedures to fix the problem if you have a full version XP CD and not a restore CD.

How to recover from a corrupted registry that prevents Windows XP from starting

How to Perform a Windows XP Repair Install
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#3 Sally in CA

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Posted 05 December 2006 - 07:05 PM

As I stated before, I know very little about computers. I can't even figure out what you are talking about. This is a Dell Dimensions computer in our home. It uses Windows XP home edition and that is about all I can tell you. Sorry, I don't understand what "proprietary computer", "restore CD", "partition" or "full version XP" means. You are going to have to bring this way down if you want me to understand. I appreciate your help.

#4 Sally in CA

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Posted 05 December 2006 - 07:07 PM

Also, I just called the computer shop, and the guy said if I try to repair this myself, I will lose my data. If I am going to lose my data, perhaps I should take it in?

#5 TheTerrorist_75

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Posted 05 December 2006 - 07:12 PM

Also, I just called the computer shop, and the guy said if I try to repair this myself, I will lose my data. If I am going to lose my data, perhaps I should take it in?


I believe that would be in your best interest. If the computer repair person knows what they are doing then it should be quite easy for them to restore your computer doing a non-destructive recovery, thereby saving your data. Googd luck and I hope we can help you for any further problems. :thumbsup:
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#6 Enthusiast

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Posted 05 December 2006 - 07:36 PM

The problem in directing you as to what to do and how to respond to what occurs when you do it is that because you are not knowledgeable about the computer you will have an almost impossible time understanding what we tell you and you also will not be able to answer the questions we ask you.

Is this computer still under warranty?

One thing you can try is if you can boot the computer to safe mode (start tapping F8 as soon as the computer is powered on) and then choose the option for "Safe Mode with Command Prompt" (with the up and down arrow keys), you can try a Windows System Restore, which will not cause you to loose data.

To start the System Restore tool at a command prompt:
1.Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.

2.Log on to your computer with an administrator account or with an account that has administrator credentials.

3.Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4.Follow the instructions that appear on the screen to restore your computer to an earlier state.
http://support.microsoft.com/kb/304449/

This may or may not work, but if it doesn't work you have lost nothing.

Beyond that I recommend you take the computer to a qualified technician.

#7 Sally in CA

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Posted 06 December 2006 - 04:07 PM

Hi, I tried starting it in safe mode like you said, but it told me the same thing, that files were missing or corrupt. I guess I'll have to take it in. Thanks anyway. Sally

#8 usasma

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Posted 08 December 2006 - 11:59 AM

First priority should be to ensure that your data is recovered. Then a restore won't hurt anything and will fix your problem.
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