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Bad Trojan


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5 replies to this topic

#1 Sterling14

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Posted 05 December 2006 - 02:18 PM

My friend got a very bad virus while googling some "sites". I remember I had a similar Trojan virus as him, where your computer usage is full and constantly getting pop up's. I've suggested about 5 different program's to get rid of it and it won't go away. How I eventually fixed the problem and I know it sounds weird, but I reinstalled windows without a disc or anything. One day, I think the day after I got the virus, a little icon was installed on my computer from dell (the manufacturer of my computer) and it was to reformat my hard drive. So i did it and it was as good as new. Now my friend does not have a disc or anything with windows xp on it and I cannot figure out how to do this again. Really what I am just asking is how to reformat a hard drive without a disc because I know theres gotta be a way even though every where i look on the internet say's you cannot.
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#2 quietman7

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Posted 05 December 2006 - 02:38 PM

Has your friend even attempted to clean the trojan from his computer?

Have they tried using System Restore to return to a previous state before your problems began?

What type of anti-virus does your friend have and when was the last time they ran a scan? Have any anti-spyware scans been performed? Were any scans done in "SAFE MODE"?

They also may want to download and scan with AVG Anti-Spyware 7.5 in "SAFE MODE".
(This is Ewdio 4.0 renamed. If you already have Ewido installed, please update to this version which has a special "clean driver" for removing persistent malware.) Be sure to print out the AVG Anti-Spyware Install-Scan Instructions

Seems like your friend should start there before considering a reformat.

Edited by quietman7, 05 December 2006 - 02:39 PM.

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#3 Sterling14

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Posted 05 December 2006 - 03:07 PM

Sorry i should of been more specific. He has Norton antivirus and I have given him many programs to try and gtet rid of it but nothing is working. Yes and he tried system restore and it was still there. I will tell him about the program you mentioned and to do it in safe mode. Thanks for the help, I will post back with the results.
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#4 quietman7

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Posted 05 December 2006 - 03:14 PM

Your welcome and good luck.
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#5 Sterling14

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Posted 05 December 2006 - 07:20 PM

hmm this is real bad. My friend did a full system scan with that program now along with several others and he still has the virus. I don't know what else to do, and neither does he. I don't know but the only thing I can think of is a reformat and he actually said he would like to do that because his computer is 3 year's old and he got it hammy down from his sister. He doesn't have any important files on it either. Any thoughts/ideas would be appreciated!
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#6 quietman7

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Posted 05 December 2006 - 08:03 PM

Its time to have a deeper look as to what's going on with your system by creating a hijackthis log. You should read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, you or your friend should post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
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