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Cpu Usage At 0%


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#1 robertunes

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Posted 02 December 2006 - 02:55 PM

OK, I am new to this forum, and sorry if the question was answered:

(I am running Windows XP Pro SP2)

Every time I leave my computer on for more then twenty minutes, at some point in time the CPU Usage plumates to 0%. (not even the system idle process is reading any thing.) The most interesting part of the puzzle is that I can still access Windows Explorer and move around in there, but I can not open any applications. I can also be able to CRTL+ALT+DEL, and the windows security box will pop up,sometimes I will be able to access the task manager. To sum it up: 0% cpu usage and my computers locks up. The only remedy is to restart my computer. Another interesting point to make is that when this happens the hdd light does not light up. I have searched countless times in the event log to see if there is any error coming up, but there isn't any. But this is also important: I recently bought a new AGP video card. Being an idiot, I did not completely uninstall the drivers for the old on board video. But after I thought this might be the problem, it only help a little bit. Now instead of the computer freezing every 5 minutes, its now every 20 (no exaggeration). I have looked for more driver problems similar, and found none. The sound if the cpu usage goes high enough will cut out, and creates this high pitched beeping sound, and static. I have reinstalled the drivers for that, and that seems to be helping the sound issue. I have even gone to reinstall the whole operating system, but to no avail. Also, it seems to happen more often when I play any music. So has anybody ever experienced issues like the ones above, specifically 0% usage??? I have to have this problem fixed, because I am running a web server on this machine. Thanks in advanced and good luck! :)

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#2 Enthusiast

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Posted 02 December 2006 - 03:45 PM

The sound if the cpu usage goes high enough will cut out, and creates this high pitched beeping sound


Like a beep code warning you of overheating?

#3 robertunes

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Posted 02 December 2006 - 05:06 PM

no not a overheating beep code. It almost sounds like a static from a radio. Ever heard of a test tone generator? Well it sounds like that but very sporadic, and mix in with alot of hissing and static. I constantly monitor the cpu and system temps, and the fan speeds. If they go below above a certain point, my motherboard will turn my computer off. I also have software monitoring them too.

#4 Enthusiast

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Posted 02 December 2006 - 07:09 PM

Is it coming from the system speaker on the motherboard or through your speakers?

Open your device manager
(click on System in your control panel, then on the hardware tab, then on the device manager button).

Look through all the categories and see if there are any yellow or red warning icons.

#5 robertunes

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Posted 03 December 2006 - 02:13 PM

The only device that has a yellow "!" on it is the SYMTDI driver, located in the Non-Plug and Play Drivers tree.

opps! Sorry, the reason why its not starting, because the computer is in safe mode. its the Norton Internet Security Filter.

Edited by robertunes, 03 December 2006 - 02:17 PM.


#6 Enthusiast

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Posted 03 December 2006 - 11:29 PM

Even if you do not something running, I don't believe it should show the yellow caution icon, and I do not even see anything in my computer called "Non-Plug and Play Drivers".

Try booting to normal mode and see if the warning icon still exists.

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Posted 04 December 2006 - 05:59 AM

SYMTDI is generally associated with Norton Antivirus. Incomplete removal may cause problems also: http://www-jerry.oit.duke.edu/pc/xp_dhcp_c...wont_start.html

Check in your Event Viewer to see if the DHCP service is experiencing errors - if so, this might be the cause. An uninstall and reinstall of Norton (or an uninstall and then installation of another AV) should help.

The Non-Plug and Play drivers tree is normally hidden - if you enable "Show Hidden Devices" in the View menu it should show up.
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#8 robertunes

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Posted 04 December 2006 - 05:40 PM

I have completely removed Norton, both with the regular installer and the Norton_Removal_Tool.exe application from Norton. Going on a tangent, I switch the login "theme" or whatever it was from classic to the welcome screen, and that seem to help a little. Also, the sound will scream and hiss whenever the computer freezes "normally" (even though you really cant say a computer freezes normally can you!?), for example: too many windows open. The exact symptom is the sound starts to skip, and then when you end task the app in question, it THEN screams. Only when the cpu usage is high. I been thinking; does a computer usually have 0% cpu usage when at idle? my computer is now at 0% cpu usage, and the only app I can use is Mozilla Firefox!


Update: It also tends to freeze up more (much more) at the login prompt.

Edited by robertunes, 04 December 2006 - 09:15 PM.


#9 robertunes

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Posted 04 December 2006 - 10:32 PM

I have completely removed Norton, both with the regular installer and the Norton_Removal_Tool.exe application from Norton. Going on a tangent, I switch the login "theme" or whatever it was from classic to the welcome screen, and that seem to help a little. Also, the sound will scream and hiss whenever the computer freezes "normally" (even though you really cant say a computer freezes normally can you!?), for example: too many windows open. The exact symptom is the sound starts to skip, and then when you end task the app in question, it THEN screams. Only when the cpu usage is high. I been thinking does a computer usually have 0% cpu usage when at idle? Also; the sound also screathces when I play a graphics intensive game. Is that related?

#10 robertunes

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Posted 04 December 2006 - 10:59 PM

HiJackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 10:54:53 PM, on 12/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\www\apache\bin\httpd.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\WINDOWS\CTHELPER.EXE
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\DirectUpdate v4\DUEngine.exe
C:\www\apache\bin\ApacheMonitor.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
F:\MySQL5\bin\mysqld-nt.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\www\apache\bin\httpd.exe
C:\Program Files\PRTG Traffic Grapher\watchdog\prtgwatchdog.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\TightVNC\WinVNC.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\PRTG Traffic Grapher\PRTG Traffic Grapher.exe
C:\Program Files\PRTG Traffic Grapher\PRTG Traffic Grapher.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\WinRAR\WinRAR.exe
C:\DOCUME~1\ROBERT~1.STE\LOCALS~1\Temp\Rar$EX13.172\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {69A87B7D-DE56-4136-9655-716BA50C19C7} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\TightVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe AcPro7_0_0
O4 - HKCU\..\Run: [AWMON] "C:\PROGRA~1\Lavasoft\AD-AWA~1\Ad-Watch.exe"
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Monitor Apache Servers.lnk = C:\www\apache\bin\ApacheMonitor.exe
O4 - Global Startup: ymetray.lnk.disabled
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} -
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1141098485109
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1140630747075
O16 - DPF: {6F74F92E-8DD8-4DDE-8FB8-CBB882A68048} (Microsoft Office XP Professional Step by Step Interactive) - file://C:\Program Files\Microsoft Interactive Training\O10C\mitm0026.cab
O16 - DPF: {9732FB42-C321-11D1-836F-00A0C993F125} (mhLabel Class) - http://pcpitstop.com/mhLbl.cab
O16 - DPF: {A7ECD556-D6F6-4F41-8C6B-14AB246801A0} (Secure Delivery) - http://cdn.digitalcity.com/video/kdx.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {B495C654-5860-45D4-8EAA-5663B9393F33} (OVA Class) - http://go.microsoft.com/fwlink/?linkid=49480
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://liveca12.custhelp.com/7530-b327h/rnl/java/RntX.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apache2.2 - Unknown owner - C:\www\apache\bin\httpd.exe" -k runservice (file missing)
O23 - Service: ASP.NET State Service (aspnet_state) - Unknown owner - C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Creative Service for CDROM Access - Unknown owner - C:\WINDOWS\system32\CTsvcCDA.exe (file missing)
O23 - Service: DirectUpdate engine (DirectUpdate) - http://www.wildup.net/ - C:\Program Files\DirectUpdate v4\DUEngine.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MySQL - Unknown owner - F:\MySQL5\bin\mysqld-nt".exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PRTG Service (PRTGService) - Paessler GmbH - C:\Program Files\PRTG Traffic Grapher\PRTG Traffic Grapher.exe
O23 - Service: PRTG Watchdog (prtgwatchservice) - Unknown owner - C:\Program Files\PRTG Traffic Grapher\watchdog\prtgwatchdog.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SurgeMail Server (SurgeMail) - Unknown owner - C:\surgemail\surgemail.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\TightVNC\WinVNC.exe" -service (file missing)

#11 Gyro

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Posted 04 December 2006 - 11:47 PM

Hey, do you know the wattage of your power supply? Since you just added a card, it may be a voltage problem

#12 robertunes

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Posted 06 December 2006 - 07:49 PM

350W Total. But the video card requires 300W

#13 Animal

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Posted 06 December 2006 - 09:32 PM

robertunes,

I have been advised by one of our HJT Team members that your log is malware free so it does not need to be moved to the HJT forum. But in the future as an advisory all HJT logs need to be posted in this forum.

Since you have a clean log you can remove malware as a source of concern regarding your issue.

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#14 usasma

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Posted 08 December 2006 - 09:19 AM

Although 300 watts may be recommended for your video card, this is only a recommendation. It depends on how many other devices in your system are consuming power. Typically a video card will take up to 65 or 70 watts just by itself - the rest is just an estimate of your system's requirements.

A way to test is to turn off and disconnect anything that you don't need - if the sound goes away, then it's your PSU (most likely).

FWIW - I'm getting a squeal from my old system that seems to be video card related.


Has the yellow ! gone from your Device Manager? Are there any other yellow !'s or red x's there? This may be a multi-issue problem that will take several steps to isolate and correct.

The next step, IMO, is to run SFC.EXE /SCANNOW from the Run dialog. Please read this mini-guide on it before proceeding: http://www.bleepingcomputer.com/forums/ind...mp;#entry409065

This will repair any problems that you may have with protected system files - but is not an assurance of a cure. Several steps still remain.
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#15 robertunes

robertunes
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Posted 08 December 2006 - 11:05 AM

I think you are right about the power supply. If I take out my other dvd-rom drive and floopy, the performance greatly increases. But during times of peak cpu activity (at the highest wattage), the computer will freeze. So I think if I get a better power supply the majoirty of these issues should be resolved. I was thinking in the 450 and higher wattage range. Does that sound about right????

PS: I have ran the System file checker.




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