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Unknown Device


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7 replies to this topic

#1 sgerbitz

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Posted 01 December 2006 - 09:04 AM

Hi, I just recently reformatted my computer from Windows Vista, back to Windows XP, and now I have an unknown device.... I cant figure out what the unknown device is...


Here is the make and model of my laptop.

-- HP Compaq nc4200

Is there a tool to find out what it is, so I can easily download and install the driver? I have downloaded just about all the drivers from the compaq (hp) site, and non seem to work! im going bonkers.

Steve

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#2 sooren

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Posted 01 December 2006 - 09:30 AM

Try This Link :

http://h30155.www3.hp.com/helpandsupport/h...hpsyscheck.html

#3 sgerbitz

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Posted 01 December 2006 - 10:08 AM

I have followed that link you gave me. I get this page:

Windows error detected
Serial : Device has a problem More information

--------------------------------------------------------------------------------


Critical issues
No critical issue detected

Suggestions for optimizing
No issues detected.

Updates for Driver, Bios and Software
No issues detected.



When click on the more information button I get:

This device is either not present, not working properly, or does not have all the drivers installed.
Make sure the device is connected to your computer correctly. For example, make sure all cables are correctly installed, or that the adapter cards are properly seated in their slots.
If that does not help, try updating the driver for that device from the Device Manager or try to re-detect the hardware.


hmm, As I know I don't have any serial ports... me is confused..

Steve

#4 oldf@rt

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Posted 01 December 2006 - 11:16 AM

The easiest way to fix this error would be to use the original HP/Compaq recovery disks. they can be ordered from the HP web site off the same page all the drivers for this laptop are at.
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#5 sgerbitz

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Posted 01 December 2006 - 11:18 AM

The easiest way to fix this error would be to use the original HP/Compaq recovery disks. they can be ordered from the HP web site off the same page all the drivers for this laptop are at.



I don't have the money to order them, or I would, but I would like to get this fixed.

#6 Walkman

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Posted 01 December 2006 - 11:26 AM

If I may......

The way I would do this is to simply "repartition" my hard drive, then reformat it... then reinstall my OS.

If you're reinstalling the OS, then there is no need to avoid the "clean slate" procedure.

Wipe the drive clean,, and start over. Just backup whatever you want first.

#7 oldf@rt

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Posted 02 December 2006 - 11:11 AM

Have you installed all the evailable hp/compaq drivers?
The name says it all -- 59 and holding permanently

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#8 usasma

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Posted 04 December 2006 - 06:57 AM

Look up your model on the HP/Compaq support page. Normally they have most of the drivers that you'll need. In the event that they're not all there, then send an email to them requesting the missing ones.
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