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Windows Xp Installer Problem


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#1 Gjudd

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Posted 01 December 2006 - 01:32 AM

I've searched the net, and found vague references to this problem, so I guess I'll ask here before I do a complete restore.

I have an HP Media Center running of course Windows XP Media Center. While setting it up, I installed an HP G85 all in one printer/scanner/fax on the system. That's where the problems started.

During install it started asking for an installable fill that doesn't exist on the machine, the install disk or for that matter anywhere in the universe as far as I can tell. This doesn't seem to be isolated and some have suggested uninstalling the drivers then reinstalling the latest version. Unfortunately in my instance it hasn't worked.

I've turned off the Windows Installer and that only helps about 50% of the time, and never if you want to install a new windows program.

At this point if I start virtually any program the installer comes up, takes about 5 minutes if I cancel it and 15 minutes if I don't all the time I'm losing prodtivity time.

Is there anyway to irradicate this stupid thing permanently without doing a complete system restore. (Yes I even did a restore to a point previous to the problem, it didn't work either.)

In a word, HELP!!!!!

Thanks folks.

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#2 fozzie

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Posted 01 December 2006 - 03:20 AM

Gjudd welcome to BC. Are you trying to install the G85 or the G85xi. Are you trying to install version 3.10 of the G85 software? Did you try to download the full CD from the HP website? Do you have the name for the driver you can't install?

#3 Enthusiast

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Posted 01 December 2006 - 03:41 AM

I have found from experience that printers must be installed in the exact manor and sequence that are stated in the manufacturer's instructions which will not necessarilly conform with what the Windows "found new equipment wizard" tries to force you to do.

There should be a "Readme" and all the installation files you need on the printer manufacturer's website and/or it may be on the cd that came with the printer.

Follow the directions carefully and you should meet with success.

If you go to the following HP support page you will get step by step interactive instructions to install your printer.

http://h10025.www1.hp.com/ewfrf/wc/setupCa...p;product=60399

Hopefully that will meet with success. Good luck -and let us know please.

#4 usasma

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Posted 02 December 2006 - 11:11 AM

I've also found some problems with HP printer drivers. Try downloading updated drivers from HP, then completely uninstall the old drivers (through Add/Remove Programs), then install the newer drivers. Also ensure that, as Enthusiast says, you follow the directions exactly.
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#5 Enthusiast

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Posted 02 December 2006 - 11:24 AM

The Windows Installer is critical to the installation of any MS product or update and for a majority of third party software as well.

It regulates how the op system installs the software.

You do have SP2, don't you? There were changes made to Windows Installer in SP2.
Here are a couple of things that may help:
Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?kbid=290301

Windows Installer 3.1 V2
http://support.microsoft.com/kb/893803/en-us

Windows Installer download
Windows 2000; Windows XP
WindowsInstaller-KB893803-x86.exe is the redistributable package for installing or upgrading Windows Installer.
http://www.microsoft.com/downloads/details...;displaylang=en

Windows Installer Service could not be accessed.
http://consumer.installshield.com/kb.asp?id=Q110722

Error 1719 The Windows Installer service could not be accessed
error message when you try to add or remove a program
http://support.microsoft.com/default.aspx?...kb;en-us;315346

#6 zbd

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Posted 03 December 2006 - 11:57 AM

Dial-a-fix repairs many install problems. It worked for me. http://www.majorgeeks.com/download4899.html

#7 Gjudd

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Posted 04 December 2006 - 10:13 PM

Thanks folks. That gives me some good places to start. btw yes I am using SP2 with Windows XP Media Center Ed. And I did uninstall the old drivers and replaced them with the newest ones. So far, those wonderful little quirks we've all grown up knowing in MS Windows are still plaguing me. Boy I wish I could go back to Win2000. Thanks again.

GJ

#8 Enthusiast

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Posted 05 December 2006 - 02:36 AM

Well, you can go back to W2000 but once you get everything sorted out with XP you will like it almost as much.

The biggest difference between XP Media Center and W2k is that Media Center is based on XP Home. Windows 2000 is of course, a Pro version.

The differences are primarilly related to increased security capability and the ability to be able to set policies in individual machine, network and domain with Pro, and 5 additional years of increased extended support from Microsoft when XP Home support terminates two years after Vista is finally released in its retail versions.

By the way, I found the following advice for HP printer installation:
HP Printers and Scanners install
On most recent HP printers, the printer must be completely disconnected from the PC. If this procedure isn't followed, Plug & Play gets in the way by trying to detect new hardware. After the HP software has had a chance to "educate" Plug & Play, the HP software pauses and prompts the user to connect the printer and turn it on.
Many scanners follow a similar procedure.

#9 Gjudd

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Posted 05 December 2006 - 08:28 AM

Well, you can go back to W2000 but once you get everything sorted out with XP you will like it almost as much.

The biggest difference between XP Media Center and W2k is that Media Center is based on XP Home. Windows 2000 is of course, a Pro version.

The differences are primarilly related to increased security capability and the ability to be able to set policies in individual machine, network and domain with Pro, and 5 additional years of increased extended support from Microsoft when XP Home support terminates two years after Vista is finally released in its retail versions.

By the way, I found the following advice for HP printer installation:
HP Printers and Scanners install
On most recent HP printers, the printer must be completely disconnected from the PC. If this procedure isn't followed, Plug & Play gets in the way by trying to detect new hardware. After the HP software has had a chance to "educate" Plug & Play, the HP software pauses and prompts the user to connect the printer and turn it on.
Many scanners follow a similar procedure.


But if I upgraded to XP Pro wouldn't I loose a lot of the overhead that drives a lot of the bells and whistles driving my HP Media Center?????? If that's not the case I'd go get a copy of pro today.

#10 Gjudd

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Posted 13 December 2006 - 05:46 AM

I figured I'd give all of you an update since you were so nice to help. And thank you everyone that tried.

well I tried everything suggested here, and I tried HP support none of which got rid of the problem. Finally I just sucked it up and did a complete restore back to factor defaults. That at least got rid of the problem. And actually the thing is running a little smoother to boot. So the only thing I can say is if you have an older HP all in one printer don't try the install crap. Find a cheap computer and set it up as a network server. You'll be a lot happier.

Thanks again everyone.

GJ




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