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Nothing Will Update...


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11 replies to this topic

#1 jimmydes

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Posted 28 November 2006 - 06:12 PM

nothing will update on my computer....and when i go to system restore it says i cant restore my computer to an earlier date...also my internet explorer disappeared and reappeared twice....please help me! :thumbsup:

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#2 TheTerrorist_75

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Posted 28 November 2006 - 07:04 PM

Sounds like a malware issue.

Read this: Preparation Guide For Use Before Posting A Hijackthis Log, Instructions for receiving help in cleaning your computer

The post a HijackThis log here: HijackThis Logs and Analysis
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#3 jimmydes

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Posted 29 November 2006 - 07:58 PM

i did all that and nothing...still wont do anything.. :thumbsup:

#4 ComputerWhizz7

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Posted 29 November 2006 - 08:29 PM

I would back everything up on the computers that won't update and reinstall windows. A virus or malware has infected your system.

This solution is just an easy way to get things done.
I came, I saw, I conquered. - Julius Caeser

#5 jimmydes

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Posted 29 November 2006 - 08:32 PM

well the only problem with that is i dont have a windows disk...dell doesnt send those with thier laptops....any other suggestions?

#6 1972vet

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Posted 29 November 2006 - 08:59 PM

The way you described "nothing will update" sounds all encompassing...do you mean that none of your software will allow you to access the web to download any updates?

Or...do you mean that windows update isn't working? Please post back and describe in greater detail exactly what issues you are having. Thanks!

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#7 jimmydes

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Posted 29 November 2006 - 09:05 PM

none of my software will update..and none of my anti virus software will update either...also when i try to restore my computer to an earlier date it wont do that either.

#8 1972vet

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Posted 29 November 2006 - 09:33 PM

none of my software will update..
Do you have a third party firewall? Did you just recently install a third party firewall? Check to see that you have answered correctly to the alert boxes so that everything that should have Internet access indeed has Internet access.

and none of my anti virus software will update either...
The way you phrase this makes it appear that you have more than one antivirus application. Is this correct? If so, you are actually reducing the level of protection by running more than one antivirus application in real time. You would also risk data loss from a system crash that the instability can ultimately cause. You should decide which to keep and uninstall the others.
also when i try to restore my computer to an earlier date it wont do that either
Click-->Start-->All Programs-->Accessories-->System Tools-->System Restore
When the System Restore utility opens, click the Next button at the bottom. In the Calendar window, do any of the dates appear in Bold or do they all appear to be the same. In the box next to the calendar you should see today's date. Does any text at all appear there?


Explain what happens when you click Here.

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#9 jimmydes

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Posted 29 November 2006 - 11:27 PM

i only have the firewall that came with the windows xp...as far as the anti virus i have nortons and when i try to update it it says "updates failed unable to connect with site...when i look for the reason...it tells me that the internet connection has been lost when im still connected to the internet......lastly....when i clicked the link you gave me it took me to windows updates..i ran it and it said the only update needed was for the internet explorer..when i downloaded it and tried to connect with the internet it said page can not be displayed....oh yeah and when i go to system restore..there are dates in bold,when you try to use one it says it cant be restored.

#10 Enthusiast

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Posted 30 November 2006 - 09:14 AM

Do you have SP2 installed on this computer?

What version of Internet Explorer are you using?

If you do have SP2 installed go to the following site and perform the Windows One Care Free Scan

Go to Windows Live Onecare Free Scan (using Windows Explorer only)
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download the Active X components.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.


Let us know the results.

#11 1972vet

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Posted 30 November 2006 - 10:33 AM

F-Secure Online Scanner Next Generation Beta
1. Click on the link "F-Secure Online Scanner Next Generation Beta".
2. You may receive an alert on the address bar at this point to install the ActiveX control.
3. Click on that alert and then Click Insall ActiveX component.
4. Read the license agreement and click "Accept".
5.Click "Custom Scan" and be sure the following are checked:
  • Scan whole System
  • Scan all files
  • Scan whole system for rootkits
  • Scan whole system for spyware
  • Scan inside archives
  • Use advanced heuristics
6. When the scan completes, click the "I want to decide item by item" button.
7. For each item found, Select "Disinfect" and click "Next".
8. When finished, click the "Show Report" button, then copy and paste the entire report into a notepad so you can save it to your Desktop for your benefit later if you need to research any of the items.

I would also advise performing one or all of these:
Bitdefender <--Add a check by Autoclean.
eTrust <--Cure whatever is found...delete if unsuccessful
Housecall <--Put on Autoclean and delete what it can't clean.
Panda ActiveScan <--Accept default settings


If your scans produce any results that you don't know how to interpret or you feel you need more help with please post the information back here in this thread. Thanks!

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#12 Enthusiast

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Posted 01 December 2006 - 04:06 AM

All the above are good, especially when used in a layered approach, but the Windows scan I linked is far more than just a virus-malware scan and it was made for your specific operating system by the same engineers who wrote your XP system..

It, being manufactured by Microsoft specifically for XP computers should be far more effective, (and safer as far as the registry functions go) than any third party software. Use it first, and then choose a couple of the others.




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