Were you following the generic instructions for using SmitfraudFix
in BC's "How to remove the Smitfraud / Generic Zlob
"? From what you describe it seems the tool did not work properly. Did you run any anti-virus or malware scans prior to running smitfraudfix? Some anti-virus programs will flag certain files with the tool as a "RiskTool
". Another common cause cause for the tool failing to work is not extracting the file properly. Read "How to create and extract a ZIP File in Windows
" and try running the tool again.
If your still have problems getting the tool to work, then please read and follow all instructions
in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log".
You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log
When you have done that, post a log
in the HijackThis Logs and Analysis Forum
, NOT here
, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.
Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information
. An expert will analyze your log and reply with instructions advising you what to fix.