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Suddenly Slow


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#1 G-Rocks

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Posted 27 November 2006 - 06:41 PM

Computer started running slowly a few days ago...ran Windows Defender, found nothing. CPU usage is at 100%...this is the only other thing I could think of. Thanks in advance!

Logfile of HijackThis v1.99.1
Scan saved at 5:36:13 PM, on 11/27/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\msCMTSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\DOCUME~1\CIRCUI~1\LOCALS~1\Temp\Temporary Directory 1 for HijackThis.zip\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presario.net/scripts/redirect...c02&lc=0409
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/yessentials_...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://store.presario.net/scripts/redirect...c02&lc=0409
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Optimized by Geek Squad
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=2c02&lc=0409
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/m...83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m...,20/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Compaq Advisor (Compaq_RBA) - Unknown owner - C:\Program Files\compaq\Compaq Advisor\bin\compaq-rba.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

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#2 DaveM59

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Posted 04 December 2006 - 11:10 PM

Hi G-Rocks,

Sorry for the delay. The forum is very busy right now.

If you still need help, please do the following:

You are running HijackThis from a temporary folder. Please install a copy in its own folder, as follows:First, delete the HijackThis .zip file currently on your computer.

Then, download the self-extracting installation file here. Save it to your desktop.

Next, double-click the HijackThis_SFX.exe file icon. A window will open. Accept the default installation folder by clicking Unzip on the right side of the window.

Navigate to the program by clicking Start, My Computer, then double clicking C:, Program Files. Find the HijackThis folder and double-click it to open.

If you would like to make a shortcut for your Desktop so it's more easily accessible, right click the HijackThis icon (it looks like a detonator with some dynamite sticks) and choose Send To > Desktop (create shortcut) .
Then, run a fresh HijackThis scan and post it to a reply here. Also please tell me what monitor program is telling you your CPU usage is 100%, and any further information it may provide.

Dave

#3 G-Rocks

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Posted 05 December 2006 - 05:57 PM

Thanks for the help, Dave. Here's the updated log file. Your second question: Windows Task Manager says 100% CPU usage, 31 processes. I have svchost.exe using a lot of memory, and it's on there about 5 times. Physical memory says total 490992K, 266856K available, 274632K system cache. I'd post what processes are running, but I can't copy the list. Let me know what else you may need. Thanks again!


Logfile of HijackThis v1.99.1
Scan saved at 4:41:43 PM, on 12/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\msCMTSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Optimized by Geek Squad
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\evntsvc.exe -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0a\AOL.EXE" -b
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=2c02&lc=0409
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/m...83/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m...,20/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - WRLogonNTF.dll (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\System32\drivers\CDAC11BA.EXE
O23 - Service: Compaq Advisor (Compaq_RBA) - Unknown owner - C:\Program Files\compaq\Compaq Advisor\bin\compaq-rba.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

#4 DaveM59

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Posted 05 December 2006 - 09:04 PM

Hi again G-Rocks,

I don't see any evidence of a malware infection in your log. Frankly that surprises me, because your machine has some security issues.

I can see no evidence that you have any antivirus software installed. If this is the case, you need to install an antivirus program immediately. Please download one of these free programs:

AVG Free is available at this site.

Avast Home Edition is available here.

Avira AntiVir can be downloaded here.

I personally use AVG Free, but all these programs have good reputations. If you don't like one, you can try another. Please consult the help files or online support for information on installing, updating, and using the program.

Also I don't see a firewall. If you have the Windows firewall enabled, that's good, but it only works in one direction. It is better to use a third-party firewall, to prevent unauthorised traffic both out of and into your computer. I recommend you download and install one of these excellent (and free) products:

Zone Alarm

Sygate

Outpost Firewall Free

Kerio personal firewall

For more information about firewalls, please read this tutorial.

On the other hand, I see two antispyware programs running -- AOL's and Windows Defender. I recommend that you only use one real-time antispyware scanner. You can keep both programs and use them to check your system, but only have one running in the background and disable the other's "guard" or "shield" feature.

Now, let's talk about your CPU usage.

I have svchost.exe using a lot of memory, and it's on there about 5 times.


Multiple instances of svchost.exe are normal. Does one of them show high CPU usage with the system at idle? Memory is a separate issue. Could you look to the right of the CPU usage at the bottom of the Task Manager window, and tell me what the "Commit Charge" numbers are?

I'm going to refer you to an excellent tutorial about service hosting, it also includes instructions for downloading a great tool for exploring your system.

http://www.bleepingcomputer.com/tutorials/list-services-running-under-svchost.exe-process/

Please read this tutorial carefully. Download Process Explorer according to the instructions and run it while you follow the tutorial. Be sure to expand the tree fully so you can see the CPU usage of each process. If the only things running on your machine are your browser (for reading the tutorial) and Process Explorer, then most of the time, except for momentary spikes when the program does something, System Idle Process should be showing about 95 to 98 percent. If you see that one of your svchost.exe instances has high continuous CPU usage, even with the system at idle, then you should explore that process by viewing its properties as the tutorial explains. In addition, there's another trick you can use to get a copy of the services running under that process.

In the program taskbar, click View. Then select Lower Pane View, and choose DLLs. Then press <Ctrl>-L to show the lower pane. Now, a request: please widen the columns in that lower pane so that all the words show in each column. That will make the file easier to read. Also please note which process was highlighted when the file was saved, the highlight will not show in the file. Now click File on the taskbar, then Save As, and save the file (svchost.exe.txt) to your desktop.

If by any chance none of the instances of svchost.exe is the culprit, then scroll down the list until you find the process responsible. It might be a program (listed under Explorer in the lower part of the tree), programs are processes too. Whatever it is, highlight it and then save the file.

Post a copy of that file to your next reply here. Also answer my questions, and tell me what the PID of that Svchost.exe is (or the name of the process if it is not svchost.exe), and whether you had any trouble with carrying out my instructions. Also tell me (should have asked earlier) whether the sudden slowdown coincided with any change to your computer. New software, a new piece of equipment, a Windows update, anything.

Good luck,

Dave

#5 G-Rocks

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Posted 06 December 2006 - 06:28 PM

No problems, your instructions were clear. After using Process Explorer, it appears the SVChost is not the problem. Something called evntsvc.exe seems to be using about 98-100%, with Process Explorer using the other 1-2%. The PID on the evntsvc is 1484, evntsvc.exe is what was highlighted when I saved the file. As for what may have caused the slowdown, I think there may be a power issue. Our power went out a couple weeks ago, and when the power goes it, it tries to come back on a few times-some sort of backup, I presume. The power supply in this computer is pretty wimpy anyway, the number 150 sticks in my mind but I'm not sure-found that out when I wanted to install a new graphics card last year. Any way to tell for sure if this is the problem? Thanks!
Process PID CPU Description Company Name
System Idle Process 0
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 420 Windows NT Session Manager Microsoft Corporation
csrss.exe 468 Client Server Runtime Process Microsoft Corporation
winlogon.exe 492 Windows NT Logon Application Microsoft Corporation
services.exe 536 Services and Controller app Microsoft Corporation
svchost.exe 720 Generic Host Process for Win32 Services Microsoft Corporation
svchost.exe 780 Generic Host Process for Win32 Services Microsoft Corporation
MsMpEng.exe 844 Service Executable Microsoft Corporation
svchost.exe 888 Generic Host Process for Win32 Services Microsoft Corporation
wuauclt.exe 1208 Automatic Updates Microsoft Corporation
svchost.exe 924 Generic Host Process for Win32 Services Microsoft Corporation
spoolsv.exe 1108 Spooler SubSystem App Microsoft Corporation
svchost.exe 1288 Generic Host Process for Win32 Services Microsoft Corporation
AOLacsd.exe 1608 AOL Connectivity Service America Online
aoltsmon.exe 1624 AOL TopSpeed™ Monitor America Online, Inc
aoltpspd.exe 1684 AOL TopSpeed™ America Online Inc
CDAC11BA.EXE 1660 Macrovision RTS Service Macrovision
msCMTsrvc.exe 1712
svchost.exe 1784 Generic Host Process for Win32 Services Microsoft Corporation
wanmpsvc.exe 1852 Wan Miniport (ATW) Service America Online, Inc.
alg.exe 1600 Application Layer Gateway Service Microsoft Corporation
lsass.exe 548 LSA Shell (Export Version) Microsoft Corporation
taskmgr.exe 6768 Windows TaskManager Microsoft Corporation
explorer.exe 1248 Windows Explorer Microsoft Corporation
qttask.exe 1476 QuickTime Task Apple Computer, Inc.
evntsvc.exe 1484 100.00 RealNetworks Scheduler RealNetworks, Inc.
MSASCui.exe 1496 Windows Defender User Interface Microsoft Corporation
ctfmon.exe 1552 CTF Loader Microsoft Corporation
iexplore.exe 824 Internet Explorer Microsoft Corporation
iexplore.exe 6456 Internet Explorer Microsoft Corporation
procexp.exe 148 Sysinternals Process Explorer Sysinternals

Process: evntsvc.exe Pid: 1484

Name Description Company Name Version
advapi32.dll Advanced Windows 32 Base API Microsoft Corporation 5.01.2600.2180
ctype.nls
evntsvc.exe RealNetworks Scheduler RealNetworks, Inc. 0.01.0000.0880
gdi32.dll GDI Client DLL Microsoft Corporation 5.01.2600.2818
imm32.dll Windows XP IMM32 API Client DLL Microsoft Corporation 5.01.2600.2180
kernel32.dll Windows NT BASE API Client DLL Microsoft Corporation 5.01.2600.2945
locale.nls
lpk.dll Language Pack Microsoft Corporation 5.01.2600.2180
msctfime.ime Microsoft Text Frame Work Service IME Microsoft Corporation 5.01.2600.2180
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
ntmarta.dll Windows NT MARTA provider Microsoft Corporation 5.01.2600.2180
ole32.dll Microsoft OLE for Windows Microsoft Corporation 5.01.2600.2726
rpcrt4.dll Remote Procedure Call Runtime Microsoft Corporation 5.01.2600.2180
samlib.dll SAM Library DLL Microsoft Corporation 5.01.2600.2180
sortkey.nls
sorttbls.nls
unicode.nls
user32.dll Windows XP USER API Client DLL Microsoft Corporation 5.01.2600.2622
usp10.dll Uniscribe Unicode script processor Microsoft Corporation 1.420.2600.2180
uxtheme.dll Microsoft UxTheme Library Microsoft Corporation 6.00.2900.2180
wldap32.dll Win32 LDAP API DLL Microsoft Corporation 5.01.2600.2180

#6 DaveM59

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Posted 06 December 2006 - 07:08 PM

Hi G-Rocks,

Great detective work! :thumbsup:

Since this program is part of an older version of RealOne player, and is not required to run at startup, I suggest you disable evntsvc.exe or else remove RealOne (of which it is a component) altogether.

To play the proprietary file formats you can use RealPlayer classic, which does not include this "feature."

Here is a link with information about what this program does and how to disable it. In newer versions it has been renamed realsched.exe, but it's the same program and does the same things. I see it all the time in HijackThis logs, usually I don't say anything about it, but since it's causing you trouble you should get rid of it.

There's another good writeup here which gives even more reasons for removing this program.

As to why it started eating all your CPU cycles, I don't know. Your power failure might have something to do with it -- might have caught it in the middle of some operation that it could not close, so it got "stuck." Just speculation, somebody who understands this stuff might laugh at this WAG.

Anyway, if you need any further help, just ask. And whether you need help or not, please let me know how you make out and whether it solved your problem.

Good luck,

Dave

#7 DaveM59

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Posted 14 December 2006 - 01:40 PM

G-Rocks, are you still there?

Did you solve the problem?

#8 DaveM59

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Posted 21 December 2006 - 09:32 PM

Dues to lack of feedback, this topic is now closed.

If you need it re-opened, please PM me and include the url.

This applies to the original poster only. Everyone else please start a new topic.




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