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Can't Install Ie7


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#1 c.p.u

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Posted 27 November 2006 - 08:18 AM

every time i try to install the final version of IE7 i get an error message that says"installation cannot complete.please reboot to undo any changes made to your system".and it puts a trouble shooting guide on my desktop.i have even tried safemode but it still won't install.i had no problems with the rc1 beta version.any ideas ?.

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#2 c.p.u

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Posted 27 November 2006 - 10:21 AM

heres part of the log.


92.373: DoInstallation: Installing assemblies with source root path: c:\b55046dc33f8fecb1c7e1ccc11b5\
92.373: Num Ticks for Copying files : 21701
100.735: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for ProductInstall.GlobalRegistryChanges.Install error: 0x5
100.735: INF_REGISTRY Failed
100.735: DoInstallation:DoRegistryUpdates failed
100.775: Access is denied.
100.815: Internet Explorer 7 installation did not complete.

Select 'OK' to undo the changes that have been made.
100.815: Starting process: C:\WINDOWS\ie7\spuninst\spuninst.exe /~ -q -z
151.528: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
151.528: Internet Explorer 7 installation did not complete.

Internet Explorer 7 has been partially updated and may not work properly.
151.528: Update.exe extended error code = 0x5

#3 nlinecomputers

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Posted 27 November 2006 - 10:25 AM

Did you uninstall the beta?

I would get the machine back to IE 6 before trying to install ie7
How to kill a programmer: Give him a shampoo bottle.
Lather, Rinse, and Repeat

http://www.wtc7.net

#4 c.p.u

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Posted 27 November 2006 - 10:29 AM

Did you uninstall the beta?

I would get the machine back to IE 6 before trying to install ie7



yes i uninstalled the beta version no problem.

ie6 is working ok.

#5 HitSquad

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Posted 27 November 2006 - 11:24 AM

Hi c.p.u
From the looks of your log, it appears something is preventing IE7 from writing to your registry.
ZoneAlarm is a known cause of that issue. If you have ZoneAlarm installed, remove it prior to installation of IE7. Temporarily shutdown all running apps as well.
See "Before installing IE7" on this page.

#6 c.p.u

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Posted 27 November 2006 - 11:31 AM

the only firewall i have is windows.

#7 nlinecomputers

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Posted 27 November 2006 - 12:19 PM

This may be of some help:

http://support.microsoft.com/default.aspx/kb/917925
How to kill a programmer: Give him a shampoo bottle.
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#8 c.p.u

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Posted 27 November 2006 - 01:03 PM

thanks.
but i've already tried that.

#9 nlinecomputers

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Posted 27 November 2006 - 01:43 PM

Ok I'd try the steps in this link:
http://www.digitalport.co.uk/digital/showthread.php?t=34678

Using Regmon you should be able to find which registry keys are being accessed and from there setup the proper permissions needed to get this installed.
How to kill a programmer: Give him a shampoo bottle.
Lather, Rinse, and Repeat

http://www.wtc7.net

#10 c.p.u

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Posted 27 November 2006 - 02:42 PM

thanks again.
but nothing seems to work. :thumbsup:

#11 nlinecomputers

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Posted 27 November 2006 - 02:49 PM

How so?

What registry keys is the program faulting on.
How to kill a programmer: Give him a shampoo bottle.
Lather, Rinse, and Repeat

http://www.wtc7.net

#12 c.p.u

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Posted 27 November 2006 - 02:56 PM

to be honest i don't know.
i downloaded the program but i don't really know what i'm supposed to be
looking for.

Edited by c.p.u, 27 November 2006 - 02:56 PM.


#13 nlinecomputers

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Posted 27 November 2006 - 03:34 PM

Ok lets backup a step. If you can't figure out Regmon then I suspect that you overlooked something in the Microsoft KB article I sent you.

Please . Click Start, click Run, type %windir%\ie7.log, and then click OK to open the ie7.log file.

Note By default, the ie7.log file is located in the C:\Windows folder.
b. Press CTRL+END to move to the end of the ie7.log file.
c. On the Edit menu, click Find.
d. In the Find what box, type IECUSTOM: Key is still unwriteable.
e. Under Direction, click Up, and then click Find Next.

Post here any of those you find.
How to kill a programmer: Give him a shampoo bottle.
Lather, Rinse, and Repeat

http://www.wtc7.net

#14 c.p.u

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Posted 27 November 2006 - 03:38 PM

iv'e done that.nothing shows up.

#15 nlinecomputers

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Posted 27 November 2006 - 03:42 PM

Post the entire log.
How to kill a programmer: Give him a shampoo bottle.
Lather, Rinse, and Repeat

http://www.wtc7.net




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