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Get a gift--and a tech support headache


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#1 KoanYorel

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Posted 25 December 2004 - 06:34 PM

Do you hear what I hear? It's Dad, screaming about how he can't figure out the configure settings for the new flat-panel monitor.Published: December 23, 2004, 4:00 AM PST By Michael Kanellos Staff Writer, CNET News.com PCs and consumer electronics have become hot holiday gifts, but with that popularity comes a bulge in tech support calls that starts the morning of Dec. 25 and trails into January. In fact, the three busiest days for support lines are the day after Christmas, the Monday after Christmas and the Monday after New Year's, said Jim Kahler, North American consumer support manager for Hewlett-Packard. "We do certainly see an increase in calls," said Jennifer Davis, a spokeswoman for Dell. "We see hold times double for the immediate time period after Christmas." PCs from different vendors have become very similar to one another, so customer service, particularly during crunch times, can play a significant competitive role.
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#2 cowsgonemadd3

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Posted 25 December 2004 - 09:15 PM

Kinda like our new dvd player? Only took 10 mins to figure out!




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