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Word Closes By Itself


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14 replies to this topic

#1 lori84

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Posted 26 November 2006 - 05:16 PM

I have moved to Mexico to teach English, but for my course i have to write essays and i'm staying with a mexican family. Unfortunately the only computer in the house that has word it closes as soon as i try to type anything.

I downloaded hijack this but don't really know what to do with it, also have updated windows. I don't know what else to do. If theres a topis covering this already, i'm really sorry, just point me in the right direction.

thanks

Lori

Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Edited by Animal, 26 November 2006 - 05:35 PM.


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#2 nlinecomputers

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Posted 26 November 2006 - 05:25 PM

delete the normal.dot file.
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#3 projectfocus

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Posted 26 November 2006 - 05:30 PM

yes deleting that file is the first thing to try. Make sure that word is not open at the time as it will not allow you to delete it if it is. Does Outlook work OK? this also uses normal.dot file when composing a email by default. It could be a font issue. Maybe the default font has been deleted. Try changing the font and see if it will allow you to type then.
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#4 Enthusiast

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Posted 26 November 2006 - 05:43 PM

Are you saying that "Word" closes when you try to use it or that the computer shuts down?

What version of Word is this?

Try the following:
Open a blank Word document.

Click on "Help"

See if it offers a choice for "Detect and Repair".

#5 lori84

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Posted 26 November 2006 - 05:50 PM

where's the normal.dot.file? will it be in the notes from hijack this? I'm not very computer literate, can you say things to me simply

Also everythings in spanish so i've tried to look for detect and repare, changed fonts but it still wouldn't work.

Lori

#6 lori84

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Posted 26 November 2006 - 05:54 PM

also i'm using windows xp, not sure how to check what version it is

the word program closes as soon as i type anything, computers running fine otherwise

Edited by lori84, 26 November 2006 - 05:57 PM.


#7 nlinecomputers

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Posted 26 November 2006 - 06:05 PM

1. Double click on My Computer.

2. Click on the Tools menu in the top menu bar.

3. Click on Folder Options...

4. Click on the View Tab

5. Click on the little button next to "Show hidden files and folders" (in the Advanced Settings box)

6. Click OK.

7. Double click on Local Disk (C:)

8. Double click on the Documents and Settings folder

9. Double click on the folder with your user name

10. Double click on Application Data. (That folder will be dimmed)

11. Double click on the Microsoft folder.

12. Double click on the Templates folder.

13. Right click on the Normal.dot file and delete it

14. Now you need to hide your hidden folders again

15. Click on the Tools menu in the top menu bar.

16. Click on Folder Options...

17. Click on the View tab.

18. Click on the little button next to "Do not show hidden files and folders" (in the Advanced Settings box)

19. Click on OK.

20. Close all the open windows and you are done!



That's it when you start Word again, you will have a new blank document - a new Normal.dot.
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Lather, Rinse, and Repeat

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#8 lori84

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Posted 26 November 2006 - 06:15 PM

yeh i just searched for that and did it but no joy, i think i deleted it anyway. Not exactly sure - but followed the intructions and delelted the file that i found in application data. It stil closes

#9 nlinecomputers

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Posted 26 November 2006 - 06:27 PM

Have a look here:
http://word.mvps.org/FAQS/AppErrors/ProbsOpeningWord.htm
How to kill a programmer: Give him a shampoo bottle.
Lather, Rinse, and Repeat

http://www.wtc7.net

#10 lori84

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Posted 26 November 2006 - 06:43 PM

you are trully amazing, i typed in winword.exe /a into run on the start menu and it worked. thank you so much, now i'll be able to hand my work in...i think i might cry

I don't suppose you know what what wrong with it do you? Just so i know

Edited by lori84, 26 November 2006 - 06:43 PM.


#11 lori84

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Posted 26 November 2006 - 06:47 PM

no i tell a lie, it did work until i tried to paste something into it, and then it closed again - and now its not working again

#12 nlinecomputers

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Posted 26 November 2006 - 07:24 PM

winword.exe /a is NOT A FIX. It just is a diagnostic mode. If it works in that mode in means you have problems with your normal.dot file or the in the registry. Did you follow the link in that article to the registry fix.

If that doesn't work uninstall and reinstall word.
How to kill a programmer: Give him a shampoo bottle.
Lather, Rinse, and Repeat

http://www.wtc7.net

#13 lori84

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Posted 26 November 2006 - 09:26 PM

thanks for your help, i've just done it in wordpad and i'll swap it over at school. Don't know if the family have the installation disc, but if they do i'll try that

thanks again

#14 Cookij

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Posted 15 September 2010 - 05:14 AM

Solution:
In Word> Tools> AutoCorrect Options...> in Smart Tags Tab> UNCHECK anything that has to do with OUTLOOK in parentheses

#15 hamluis

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Posted 15 September 2010 - 11:32 AM

FWIW: You have responded to a thread from 2006, I'm sure it has been resolved by now :thumbsup:.

Louis




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