Posted 22 November 2006 - 02:56 PM
What did AOL tech support tell you? Did you recontact them after the reinstall since the problem continued?
In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. You should be able to see the error by looking in the Event Log. An alternative is to turn off the automatic reboot so you can actually see the error code when it happens.
To change the recovery settings and disable automatic rebooting, do this:
1. Right-click on My Computer and select Properties > Advanced tab.
2. Click the Advanced tab.
3. Under "Startup and Recovery" click on the "Settings" button and go to "System failure".
4. Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
5. Click "OK" and reboot.
Doing this won't cure your problem but instead of restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem.
Most Internet connectivity problems arise out of corrupt Winsock settings due to the installation of a networking software or Malware infestation.
If your using Windows XP SP2, log on as an administrator.
Go to Start > Run and type: cmd
Press OK or Hit ENTER.
A dos Window will appear. Type or copy/paste the following: netsh winsock reset
When the program is finished, you will receive the message: "Successfully reset the Winsock Catalog. You must restart the machine in order to complete the reset."
Reboot your computer.
.Windows Insider MVP 2017-2018Microsoft MVP Reconnect 2016Microsoft MVP Consumer Security 2007-2015 Member of UNITE, Unified Network of Instructors and Trusted EliminatorsIf I have been helpful & you'd like to consider a donation, click