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Startup Keeps Looking For Vmmdiag32.exe, And Have Automatic Emailing Problem


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#1 Tankgirl

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Posted 20 November 2006 - 02:25 PM

Hi,
I am totallly new to this and don't understand any of the Hijack this logs and where they come from or are found (sorry! I do learn fast though)

Recently installed Norton Internet Security 2007, since then I had a backdoor trojan, a few tracking cookies another trojan, carpe diem dialer (all removed now, I think!) and, now my computer keeps saying it "Cannot find vmmdiag32.exe, click search etc"when I open my user. My computer seems slower, and my boyfriend cannot use his Windows XP user, because as soon as he logs on to the internet Symantec email- scanning boxes start filling up the whole screen saying that they are scanning outgoing mail to many random email addresses that neither of us have heard of??

What the hell do I do?

If you explain it in laymans terms I'll get there in the end (I used to use Dos and Xtree but it's been years!)

Any help would be greatly appreciated as our internet is our life line to friends and family abroad, amongst many other things.

Cheers,
Rach

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#2 quietman7

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Posted 20 November 2006 - 03:36 PM

From what you describe, Windows is trying to load this file but cannot locate it. The file may have been removed but there is still a registry entry that is telling Windows to to load it when you start up. When Windows loads, it looks for any files associated with registry entries for programs that are set to run at startup. If the file was removed/deleted but not the associated registry entry, Windows will display an error message indicating that the file was not found. You need to remove the related registry entry so Windows stops searching for these programs when it loads. This is easily fixed but it sounds like you may not have found/removed all the malware.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. About half way down are instructions for downloading HijackThis and creating a log.

When you have done that, post a log in the HijackThis Logs and Analysis Forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make may cause confusion for the member assisting you and complicate the malware removal process.

BTW, keyloggers and backdoor Trojans can be dangerours. If your computer was used for online banking or has credit card information on it, all passwords should be changed immediately. You should consider them to be compromised. I suggest you change them by using a different computer and not the infected one. Banking and credit card institutions should be notified of the possible security breech. Because your computer was compromised please read How to report ID theft, fraud, drive-by installs, hijacking and malware.
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#3 Tankgirl

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Posted 21 November 2006 - 02:21 AM

Thankyou, shall follow instructions to the letter!

Cheers,
Rach

#4 quietman7

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Posted 21 November 2006 - 08:10 AM

Your welcome and good luck. :thumbsup:
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