Posted 20 November 2006 - 11:57 AM
On 10/30/06, my system was attacked by a Symantec Email Proxy virus. Small pop-up windows started replicating and covering my screen, and I couldn't access any of my programs--the system froze. Norton tech support was completely useless. After having me attempt to go into safe mode 3 times, the system would not do it and the rep said my computer was fried, useless. Then I asked him if they had a standard fix they could email me to me (a previous rep said that option was possible, that I could try the fix myself rather than asking support to take control of my system), and he promised to email it to me within the hour--he never did. He lied to me just to get me off the line. Anyhow, I continued to attempt safe mode and finally succeeded after 6 tries and disconnecting from the Internet. Once I disconnected the system went back to normal. I didn't lose any data.
I removed Norton's and ran VundoFix per another posting on this site, and then added McAfee (scan removed 4 items, two with the name of Trojan, one named Exploit-MIME.gen.c), and it seemed to work, but after a few hours, the pop-ups came back. Unlike the Symantec popups though, just one popup comes up, and if I leave it there, it doesn't keep coming up, but the annoying thing is that I keep getting the Microsoft error messages (approx. one per minute, but it varies) "Email Proxy". Plus, it is slowing done my system.
Also, the system tray shows an icon with a flashing envelope and a note listing "Total=23, Sent=12, Unsent=11". As I understand this virus (please enlighten), it is trying to use my system as a spyware terminal and trying to send out emails from it.
I have downloaded HijackThis, but I have not done anything with it yet, as I would like someone to walk me through it.
I will greatly appreciate the help.