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Gateway Timeout/server Error.


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#1 Kayman

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Posted 20 November 2006 - 03:15 AM

Gateway Timeout/Server Error.

OS: WinXP Pro SP2 (IE6).

Hi;

I consulted the Wilders Security forum concerning problems with (manually) updating Spywareblaster through remote (no proxy) connection (dial-up 56K) and was referred to some websites which unfortunately am not able to access, they are:

http://www.javacoolsoftware.com
http://www.javacoolsoftware.info/kb/
http://www.spywareblaster.net/spywar...ckdatabase.dtb

I am receiving the following message(s):

Gateway Timeout
The following error occurred:
[code=GATEWAY_TIMEOUT] A gateway timeout occurred. The server is unreachable. Retry the request.
Please contact the administrator.

Or

Server Error
The following error occurred:
[code=CANT_CONNECT] Could not connect because of networking problems.
Contact your system administrator.
---
I am the system administrator and don't have *any* problems whatsoever accessing *any* other websites!

It it seems that the good people at Wilders Security Forum have run out of suggestions and I hope that somebody here may have a fix for my problem.

My OS is current with all applicable MS security patches.

Here is what I have done thus far:

1. Check Disk WinXP;
Automatically fix file system errors, and
Scan for and attempt recovery of bad sectors.
Note: All Okay.
--
2. sfc /scannow (with disk inserted)
Note: All Okay.
--
3. Scanned for viruses/malware with good quality applications.
Note: All Okay.
--
4. Defragmentation.
Note: All Okay.
--
5. Scanned with:
sockfix.exe (Lavasoft)
LSPFix.exe (cexx.org)
winsockxpfix.exe (option explicit software solutions)
Note: All Okay.
--
7. re-set (lowered) IE security settings to Default level.
8. Added the above mentioned wesites to Trusted zone.
10. Disabled FireWall before trying to access the above mentioned websites.
Note: Websites were still not accessible.
--
11. On LAN button, unchecked [ ] Automatically Detect Settings. closed IE properties and tried to access the websites.
Note: Websites were still not accessible.
--
12. A scan with Network Diagnostics did not reveal anything out of the ordinarily
--
13. 'Tracert' 67.43.10.91 ( 18 hops) - the trace scan appears to be okay;
If required, I could provide exact information.
--
14. I opened Event Viewer, in Application, under Type/Source, right-clicked Error/Application Hang and clicked Properties.
In the Error Properties Window, 'Event' tag the following is displayed:

Description:
Hanging application spywareblaster.exe. version 3.5.0.1 , hang module hungup, version0.0.0.0. , hang address 0x00000000.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data: the radio button 'Bytes' is activated, and the box below displayes the followong information:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 73 70 79 77 61 72 spywar
0018: 65 62 6c 61 73 74 65 72 eblaster
0020: 2e 65 78 65 20 33 2e 35 .exe 3.5
0028: 2e 30 2e 31 20 69 6e 20 .0.1 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00
---

I clicked on http://go.microsoft.com/fwlink/events.asp., the following details were provided:

Details
Product: Windows Operating System
Event ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5.

Explanation
The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.

User Action
No user action is required.
---
It was suggested by a newsgroup participant:
1. To delete HKEY_LOCAL_MACHINE\Software\Microsoft\COM3 , reboot, run - command: regsvr32/s ole32.dll and regsvr32/s oleout32.dll which I didn't do as am not very confident tweaking with registry items (if it's considered that this is the only solution, than I will have to bite the bullet and try it).
2. To re-install Internet Information Services (ISS).
Note: I am almost certain that ISS was never installed to my pc in the first place, so haven't re-installed it.
---
Most recently I installed MS .NET Framework 3.0 but uninstalled again as I thought this to be the cause for not being able to update Spywareblaster. I also installed MS Baseline Security Analyzer 2.0.1.

Would any of the experts in this forum have any idea as to what's causing this behaviour?

TIA.....................Kayman.

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#2 usasma

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Posted 20 November 2006 - 09:20 AM

Have you uninstalled SpywareBlaster? If not, try it and then see if you can access the sites above. If you can, then download a new copy of SpywareBlaster and install it - can you still access the sites?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 acklan

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Posted 20 November 2006 - 11:00 AM

You made have a bad Rcache (Resolver Cache). Clear it and see if that helps.
Start> Run> cmd> ipconfig /flushdns
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#4 Kayman

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Posted 20 November 2006 - 05:59 PM

Thanks for responding.

usasma;
I unisnstalled and re-installed Spywareblaster three (3) times which id not make any difference :thumbsup:
--
acklan;
Followed your advice and run ipconfig /flushdns. I opened the file with Internet Explorer and 'ipconfig' is saved on my desktop :flowers: . Not sure as how to proceed furhter :trumpet: .
--
Kind regards............................Kayman.

#5 DemonSui

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Posted 20 November 2006 - 06:10 PM

you should Run ipconfig/flushdns from CMD, not IE
Let free your emotions so I can destroy them!

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#6 Kayman

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Posted 21 November 2006 - 02:19 AM

Hi DemonSui.

Thanks for responding :thumbsup: . Things are getting confusing for me.

Here is what I did:

Start> Run> typed ipconfig /flushdns in the space provided for then hit OK.
A window popped-up called: "Open With" which displays the following text:
Choose the program you want to use to open this file:
File: ipconfig
---
I then chose Internet Explorer.
A window popped-up called: "File Download - Security Warning which displays the following text:
Do you want to save this file?
Name: ipconfig
Type: Unknown File Type
From: C:\Documents and Settings...
---
I clicked onto Save and chose to:
Save in: Desktop
File name: ipconfig
Save as type: Document
---
The file called ipconfig is now sitting on my desktop.
I opened the file and a widow popped-up called "Open With" which displays the following text:
Choose the program you want to use to open this file:
File: ipconfig
---
What am I missing here please :flowers:

TIA........................Kayman (a reluctant technophobe :trumpet: ).

#7 acklan

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Posted 21 November 2006 - 02:30 AM

Hi DemonSui.


Start> Run> typed ipconfig /flushdns in the space provided for then hit OK.
A window popped-up called: "Open With" which displays the following text:
Choose the program you want to use to open this file:
File: ipconfig

Hi Kayman
You missed a step. It's my fault in the way I worded my response.
First select Start then Run. When the dialog box pops up type in cmd and then press the ENTER key. Next a black command line window will appear. That is where you type in ipconfig /flushdns. Make sure you leave a space between ipconfig and flushdns.
I hope this clears this up.

Edited by acklan, 21 November 2006 - 02:37 AM.

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#8 Kayman

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Posted 22 November 2006 - 01:52 AM

Thanks for clarification, acklan.

Proceeded as recommended:

>ipconfig /flushdns

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.
---
I discovered that in Services the DNS Client was disabled (Start up) which is
recommended by HostsMan 3.0 beta (http://www.abelhadigital.com/).
I then changed DNS Client from disabled to automatic (Start up), rebooted -same result.
Then I changed DNS Client from automatic to manual (Start up), rebbooted -same result.

I then uninstalled HostsMan (log,stock and barrel), changed DNS Client from manual to
automatic (Start up), rebooted -result:

>ipconfig /flushdns

Widows IP Configuration

Successfully flushed the DNS resolver Cache.
---
Rebooted; Attempts to update Spywareblaster were still unsuccesful ("Cannot establish a
connection to download. Please check your Internet connection and try again.")
---
Hope to receive more suggestions as to solve this issue.

TIA..................................Kayman.

#9 acklan

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Posted 22 November 2006 - 02:45 AM

Which site are you trying to download from? Have you the alternate server? I would believe you have but I ask the obvious question to rule it out.
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#10 Kayman

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Posted 23 November 2006 - 01:56 AM

I am unable to access the sites as indicated below:

http://www.javacoolsoftware.com
http://www.javacoolsoftware.info/kb/
http://www.spywareblaster.net/spywar...ckdatabase.dtb
---
These sites are recommended when one opts to manual download updates for Spywareblaster.

The reason for trying to update manually is that I am not able to download updates from the Spywareblaster application directly.
---
In all cases, I get Error messages as described in my original post.
---
I don't know anything about alternate server.
---
Regards............................Kayman.




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