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8e Bsod Only When Installing Microsoft Products...


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#1 boofie75

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Posted 20 November 2006 - 01:42 AM

About a month ago I decided to upgrade to IE7 and WMP11. Upon installing both upgrades (actually about 20% into installing each one), I'd crash to a BSOD with an 0x0000008e error. I didn't really need either update, so I let it go.
Friday I bought a Zune and attempted to install the software necessary to use it. Sure enough, 20% into the installation, it locked up. I can get it to do this every single time. Furthermore, when I attempt to install certain Windows updates (KB886185 being one of the update numbers I managed to catch), I crash. I know it's these particular updates because I've downloaded them individually, and as soon as I double-click on one to execute it, it's another blue screen.
I looked it up on the net, and also called Microsoft. Both told me it's probably a RAM problem. I doubt this, because I can install any other program with no problem, but Microsoft's software is just giving me headaches.
Can anyone help me?

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#2 usasma

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Posted 20 November 2006 - 09:16 AM

http://aumha.org/win5/kbestop.php#0x8e

These are usually hardware compatibility issues - but also may be driver related or BIOS related. It has to do with how they access the different parts of your system - so you can't rule it out just because other programs don't do it (because they'll access your system differently).

Did you change/add any hardware just before this started to occur? If so, that's likely to be the culprit here.

Also, you can check your Event Viewer for details of the error messages by using this HowTo: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 HitSquad

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Posted 20 November 2006 - 09:19 AM

Hi boofie75, welcome to BC.
MS supplied a hotfix in SP2 for XP that addressed that same issue. Do you have SP2 installed?

#4 boofie75

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Posted 20 November 2006 - 11:31 PM

Thanks for the info and warm welcome, guys. Yes, I do have SP2 installed. I'll try running memtest86, but I will also check into usasma's suggestions as well.
Don't know if it matters, but I downloaded the KB886185 update separately, and as soon as I double click on it, my PC crashes to the same blue screen. Another example from today is that I would get a message saying new Windows updates are available, then a minute or two later my PC would crash again. I turned off automatic updates and I haven't crashed (unless I try to install the Microsoft software).

I purposely induced a crash through the aforementioned KB886185 update at 10:40pm, then used the event viewer tutorial. Under System at 10:42, I found this:

BRAD-8C1CBAF5E2
Error 11/20/2006 10:42:15 PM Service Control Manager None 7000 N/A BRAD-8C1CBAF5E2
Error 11/20/2006 10:42:15 PM Service Control Manager None 7000 N/A BRAD-8C1CBAF5E2
Error 11/20/2006 10:42:15 PM Service Control Manager None 7000 N/A

The full STOP code was as follows: 0x00000008E (0xC0000005, 0xAF8369FE, 0xA92AEA20, 0x00000000)

Is this enough info? Tomorrow morning I'm going to run memtest86 and leave it while I go to work, hopefully that will help find the problem. As far as drivers go, I haven't installed any new hardware recently...

Edited by boofie75, 20 November 2006 - 11:53 PM.


#5 usasma

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Posted 21 November 2006 - 08:50 PM

STOP 0x8e info: http://aumha.org/win5/kbestop.php#0x8e

Primarily hardware compatibility issues, may be drivers or BIOS.

So, the most important thing right now is to figure out what changed just before these errors started appearing. I'm just guessing here, but I suspect that it's a driver/program that's not compatible with SP2.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 boofie75

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Posted 21 November 2006 - 10:48 PM

STOP 0x8e info: http://aumha.org/win5/kbestop.php#0x8e

Primarily hardware compatibility issues, may be drivers or BIOS.

So, the most important thing right now is to figure out what changed just before these errors started appearing. I'm just guessing here, but I suspect that it's a driver/program that's not compatible with SP2.



It's got to be a driver, I upgraded the BIOS to the most current version the other day and that didn't work, and I just got done running memtest86, which came up all pass with no errors. I'll look into what may have changed. Thanks for your help!

#7 usasma

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Posted 21 November 2006 - 10:57 PM

I've been doing this stuff (STOP errors) for quite a while now, and many of them have been when someone says "I'm not sure if this matters, but..." That has led to more successful quick fixes than any other method that I've used.

Finding the driver is difficult. Start by searching your Event Viewer for instances of the STOP error. Then look for any associated filenames - they'll be the starting point for finding the driver. Here's a HowTo on the Event Viewer: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 boofie75

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Posted 23 November 2006 - 12:32 AM

Ok, I'm checking the system errors in the event viewer, and there are always three in a row. They always say the same three things:

The Input and output operations service failed to start due to the following error:
The system cannot find the file specified.

The dmscript.exe service failed to start due to the following error:
The system cannot find the file specified.

The dmocx.exe service failed to start due to the following error:
The system cannot find the file specified.


What are dmscript.exe and dmocx.exe? Could this be causing the problem?

#9 usasma

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Posted 23 November 2006 - 07:00 AM

There's a chance that these errors are being caused by an infection. I'd suggest a free, online scan here: http://safety.live.com/ Select the Full Service Scan.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 I_am_CanadianEh?

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Posted 23 November 2006 - 01:01 PM

Hi There. :thumbsup:

Have you tried System Restore to a point before your problems began? :flowers:

This is a little "out of the box thinking":

All Microsoft products use the Windows Installer utility to install on your computer. The fact that you're ONLY getting crashes when installing MS products seems to indicate there is a problem with Windows installer or a file associated with this program.

- you might want to look here: http://support.microsoft.com/kb/290301

Do you have a Firewall running? If so, check the program listings and make sure all MS products (especially Windows Updates & automatic updates are allowed to run, and access the internet. Recently I was installing a MS add-on and my firewall immediately displayed an alert that told me:
"The application is trying to access the file MSIEXEC.exe". I allowed it since this is the Windows Installer file trying to be executed to install my MS program. If you had inadvertently blocked something like this, the firewall would "remember" the setting and might cause your BSOD.

Again, this is just a thought....I'm no computer guru and I could be totally wrong.

BTW - Try installing an Adobe or Norton product. If it crashes to the BSOD, then I would DEFINATELY suspect Windows Installer since both these companies use the WI to load their software.

Hope this helps, sorry for the long winded message. :trumpet:

#11 usasma

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Posted 23 November 2006 - 01:12 PM

Which spawns this thought...Try this free utility to re-register the dll's associated with the Windows Installer (it does other Windows programs also): http://wiki.djlizard.net/Dial-a-fix#Standard_version
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 boofie75

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Posted 23 November 2006 - 07:51 PM

I did dial-a-fix, I did the regsvr32 command, and when I re-installed Adobe Illustrator, it worked fine. Then again, it said it was using the Adobe Creative Suite Installer, not Windows Installer. I'm going to try to find a program that uses Windows Installer. Anyway, still getting the BSOD. I have the Windows firewall active, but I won't let it install, since when it installs certain updates, my comp will crash. I told the firewall to notify me first. I also did the scan usasma mentioned, and it came up with a couple of serious and high-risk entries. These are the ones that couldn't be cleaned:

ClickSpring.PuritySCAN
PopupWithCAst
SystemDoctor
TrojanDownloader.Win32/Zlob.gen!dll

I'm going to try to find a way to clean each of those and try again. Thanks again for all your help, guys!

#13 Enthusiast

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Posted 23 November 2006 - 09:04 PM

Well, you obviously are infected with malware.

I suggest running the Windows scan usasma suggested in his post above.
Hopefully it will remove the malware.

#14 boofie75

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Posted 23 November 2006 - 10:30 PM

Like I said, I RAN the scan he mentioned. It couldn't clean those instances. I'm going through one by one to find a solution for each now.

#15 usasma

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Posted 23 November 2006 - 11:53 PM

I'd suggest reading the instructions here: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/

and here: http://www.bleepingcomputer.com/forums/f/55/spyware-and-malware-removal-guides-and-reading-room/

Then, if it's still not gone, follow the instructions to post a HiJackThis log here: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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