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Windows Installer Refuses To Work


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#1 smoky299

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Posted 19 November 2006 - 11:47 AM

Hi

Whenever i try to install anything that needs windows installer i get this

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Contacted microsoft no avail
Re-installed Windows Installer no avail
Removed 500 traces of Win32.FakeAlert no avail

anyone else got any ideas
Gordon Reid

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#2 Enthusiast

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Posted 19 November 2006 - 01:23 PM

Do you have SP2 and subsequent critical updates installed?

Who (which department) did you contact at Microsoft?

The following is the department that you should contact for support:

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

If you prefer, you can also use messages to get support by clicking on "Get Help And Support" on the left side of the Windows Updates page.
It has been my experience with them that they respond quickly.

Before you do that you need to address the infection you have evidenced by the 500 traces of Win32.FakeAlert you said you removed.
What did you do to remove it?

First, I suggest that you run the Windows OneCare Free Scan (on-line scan)
To run the Windows One Care Free Scan
Go to Windows Live Onecare Free Scan site using Internet Explorer.
It will say "Get a free PC safety scan"
http://safety.live.com/site/en-us/default.htm

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" offer on the right side.

Allow the download of an Active X component.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite a while, possibly two hours or so depending on the size of your hard drive is and how fragmented your registry and drive may be.

After completing the Windows OneCare Free Scan run both Adaware and Spybot Search and Destroy from safe mode, updating each program’s malware definitions before you reboot into safe mode to scan and allowing both to fix what they find.

If you do not already have these freeware aps installed on your computer, you can get them at the following sites:

*AdAware SE:
http://www.majorgeeks.com/download506.html

*Spybot S&D:
http://www.safer-networking.org/en/index.html

Following that that I suggest you post a “HijackThis” log in the “Hijack This” Logs and Analysis Forum for expert assistance with your malware infection.

Read the pinned post in our “HijackThis Logs and Analysis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions carefully.

Following the instructions create a HJT log, and POST THE HJT LOG THAT YOU CREATED IN OUR HJT LOGS AND ANALYSIS FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (i.e., what processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a short period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Posting your Hijack This log anywhere but in the Hijack This Logs and Analysis forum will delay their response as it will require a moderator to move the log there before the HJT Team will see it and it will fall behind other logs posted after yours was posted, so be sure to post your log in the Hijack This Logs and Analysis forum.

Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT Logs and Analysis forum thread you created until you get a response from a member of our HJT expert team, and do not make any additional changes to your system (changes, including any attempted repairs, will make your computer to be different than as represented in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having had 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

After you post your log, please do not make any changes to your computer. Discontinue trying to delete anything with any program as changes will make your HJT log obsolete and waste valuable time spent by our HJT experts analyzing the log made inaccurate by changes and therefore their plan formulated to address the problems will also be obsolete.

If after 5 days you still have gotten no response, then post a re-request and a link to your HJT log HERE.
http://www.bleepingcomputer.com/forums/topic14717.html

Make sure you post your HJT log in the HJT forum, not here, because if you post it here in this forum the response from our HJT Team will be delayed because the post will have to be moved before they see it and it will fall in line behind many others posted that same day.


If the above does not resolve your Windows Installer problem contact Microsoft Support as above.

#3 usasma

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Posted 19 November 2006 - 07:15 PM

If you have already submitted a HiJackThis logfile - DO NOT follow this advice. Please wait until your HJT log has been processed by the HJT Team before trying any fixes!

Try to re-register the Windows Installer files using this free app: http://wiki.djlizard.net/Dial-a-fix#Standard_version
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 smoky299

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Posted 20 November 2006 - 12:01 PM

Thanks for the quick reply

I have Windows XP Home Edition SP2 Build 2600.xpsp_sp2_gdr.050301-1519 (cant access windows update)

I contacted the UK Technical Support Base as instructed when i asked the US version.

To remove the Fakealert i quarantined them using AVG anti-spy (latest version) then removed them from quarantine.

Ran all the programs on my computer Spybot Ad-aware and also the online Windows One Care. Found Nothing

Before i download HJT i am trying the Dial-a-fix.

Will reply after Dail-a-fix is finished and i have restarted my computer

FINGERS CROSSED
Gordon Reid

#5 usasma

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Posted 20 November 2006 - 12:11 PM

DialAFix has worked for me many times when everything seemed hopeless. Others with more knowledge than I have can tell you the specifics about registering dll's - but I just know that it works often enough to give it a try (and it won't hurt anything to use it).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 smoky299

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Posted 20 November 2006 - 12:23 PM

ok dialafix didn't work for windows installer for me

will submit a HJT log
Gordon Reid

#7 DemonSui

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Posted 20 November 2006 - 12:40 PM

are you sure you didn't accidetly shut it off with MSConfig?
Let free your emotions so I can destroy them!

PSP M33 USER.

MY new PC is a laptop and I love it.

#8 smoky299

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Posted 20 November 2006 - 12:43 PM

i am sure

just checked there

all services on start-up
Gordon Reid

#9 DemonSui

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Posted 20 November 2006 - 12:50 PM

ok, well thought I'd suggest that. I've been known to do it :thumbsup:
Let free your emotions so I can destroy them!

PSP M33 USER.

MY new PC is a laptop and I love it.

#10 smoky299

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Posted 20 November 2006 - 12:53 PM

lol

i have taken some stuff out of the start-up list

none of them are in the WINDOWS folder all are in the program files folder like Free RAM XP Pro and Real Update.

Quick Question
if i dont get a solution will it be easier to repair the windows installation
Gordon Reid

#11 DemonSui

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Posted 20 November 2006 - 12:57 PM

it's easy enough.

check for %systemroot%/I386

(start > Run)
Let free your emotions so I can destroy them!

PSP M33 USER.

MY new PC is a laptop and I love it.

#12 smoky299

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Posted 20 November 2006 - 01:00 PM

Windows cant find C:\WINDOWS/I386

interesting

the folder is under C:\i386 in mine

does this make a difference?????
Gordon Reid

#13 usasma

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Posted 20 November 2006 - 01:01 PM

A repair is a nice option - but don't forget to do the Windows Update thing afterwards (and prepare to spend a lot of time at it).

A repair is a blanket replacement of the Windows operating system files from the CD/i386 directory. Slipstreaming SP2 into it (if you don't have it) will ease the process immensely.

It will leave your programs and data intact - but backup just in case!
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 smoky299

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Posted 20 November 2006 - 01:03 PM

yeh i have done the repair 3 times in october

i hate MS
Gordon Reid

#15 DemonSui

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Posted 20 November 2006 - 01:03 PM

Windows cant find C:\WINDOWS/I386

interesting

the folder is under C:\i386 in mine

does this make a difference?????


no, sorry, just the way my PC was setup.

And usasma is right, SP2 will most likely fix that issue too.
Let free your emotions so I can destroy them!

PSP M33 USER.

MY new PC is a laptop and I love it.




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