A couple of things:
If this problem just recently began (less than three weeks)
she can run the Windows System Restore utility to reset the system state to a previously working condition.
To do so:
Windows restore from the taskmanager
From the Task Manager select "New Task".
Type in "CMD" without quotes.
From the Command Prompt type the following:
1. <c:\> is already displayed, if not type "cd\" (without the quotes) and hit enter.
2.cd c:\windows\system32\restore and hit enter again
3.rstrui and hit enter
4. choose a date that predated the onset of this problem and follow the directions on-screen
If that is successful it should resolve her problem permanently.
If it doesn't work, have her reopen the task manager and click "file" then "New Task" and type in explorer.exe
How did she get to the task manager?
Is the computer running but just extremely slowly? If she just waits will it complete the bootup by itself?
If it is extremely slow there may be a malware infection, her hard drive may be full, or other system files may be corrupted.
Instead of doing this third party, why not just have her come here and post so we can help her directly instead of having to relay our suggestions through you which will speed things up and prevent the possibility of a typo from preventing a successful fix.
Edited by Enthusiast, 18 November 2006 - 03:22 PM.