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Not Sure What Im Infected With


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#1 treebranch

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Posted 16 November 2006 - 11:05 AM

i keep getting popups that say You're infected , please download winantivirus pro 2006 and remove these threats , its obviously fake , but im not sure whats causing these popups , spyware scanner/virus scanners dont find anything.
Could someone help?

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#2 quietman7

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Posted 16 November 2006 - 11:28 AM

Hello treebranch

What OS (Win XP/2000, etc) are you using? What type of anti-virus are you using and when was the last time you ran a scan? Have you performed any anti-spyware scans? Have your tried doing your scans in "SAFE MODE"?

Do the alerts look like any of the examples here or here?

If so and if your using Win XP or 2000, do this.

First, print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

Please download, install and update AVG Anti-Spyware 7.5. DO NOT perform a scan yet.
Print out the and follow the AVG Anti-Spyware Install-Scan Instructions for installing and upating.
DO NOT perform a scan yet.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.

Go here and follow the instructions for using SmitfraudFix. You will have to extract the zip file to you Desktop.
(Click here for information on how to do this if not sure. Win 9x/2000 users click here. A ZIP file requires an unzipping utility. If you need one, download 7zip (its free).

After using the tool as instructed, reboot again in "SAFE MODE" and double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Then scan with AVG Anti-Spyware 7.5 per the instructions you printed out and reboot normally.
Note: Close all open windows, programs, and DO NOT USE the computer while AVG Anti-Spyware is scanning. Doing so can hamper AVG Anti-Spyware's ability to clean properly and may result in reinfection.
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#3 treebranch

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Posted 16 November 2006 - 11:40 AM

im using windows xp sp2 , norton and zonealarm pro are currently installed.
here is what one of the popups looks like
Posted Image
Im going to follow these instructions and will post results when complete.
Thanks alot

#4 treebranch

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Posted 16 November 2006 - 01:26 PM

wow , thanks for this information , computers running great.
AVG Found alot more than i thought i had.
Thanks alot guys.

#5 quietman7

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Posted 16 November 2006 - 01:41 PM

Your welcome.

Now you should SET A NEW RESTORE POINT to prevent reinfection from an old restore point. Any malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to set a new RESTORE POINT:
1. Go to Start > Programs > Accessories > System Tools and click "System Restore".
2. Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
3. Then go to Start > Run and type: Cleanmgr
4. Click "OK".
5. Click the "More Options" Tab.
6. Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
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