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Blue Screen, Adware, Hacktools, Etc! Help!


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#1 tuba75

tuba75

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Posted 15 November 2006 - 10:32 AM

I am trying to clean my dads computer, but there are multiple problems and I am to the point where I don't know where to go from here. He is running Win XP.

BLUE SCREEN!!!

When I boot up, I get 4 messages: EXPLORER.EXE-Bad Image (DLL C:\Windows\WinMM.dll is not a valid Windows image. Please check this against your installation disk.); AGRSMMSG.exe-Bad Image (same msg); ALCXMNTR.exe-Bad Image (same msg); LTMSG.exe - Bad Image (same msg).

ALso Windows Installer comes up - Preparing to Install - then it goes away. What is that about?

Now for the rest of the problems. I downloaded and ran ATF Cleaner, did System Restore after that,
then ran AVG Anti-Spyware. The first scan found 247 items. Second scan found 108. Third scan found 38. Last scan found 2. All scans seemed to get rid of all items.

Then went online and ran Panda ActiveScan. It found 17 problems. I have attached the report below.

Then did Windows updates. Ran Reboot Test. Then ran Hijack this. Log file is also below along with Uninstall List file.

Panda ActiveScan File:

Incident Status Location

Adware:adware/searchaid Not disinfected c:\windows\system32\atlov.dll
Adware:adware/adshooter Not disinfected c:\windows\system32\syscr.dll
Adware:adware/thespyguard Not disinfected c:\windows\system32\winbl32.dll
Spyware:spyware/smitfraud Not disinfected c:\windows\system32\wp.bmp
Adware:adware/exact.bargainbuddy Not disinfected c:\windows\msxct1.ini
Dialer:dialer.xd Not disinfected c:\windows\switchagreement.txt
Adware:adware/ieplugin Not disinfected c:\windows\systb.dll
Adware:adware/wupd Not disinfected c:\program files\AdTools Service
Adware:adware/surfaccuracy Not disinfected Windows Registry
Adware:adware/ncase Not disinfected Windows Registry
Adware:adware/ist.sidefind Not disinfected Windows Registry
Adware:adware/psguard Not disinfected Windows Registry
Hacktool:exploit/mhtredir.gen Not disinfected HKEY_LOCAL_MACHINE\Software\Microsoft\Code Store Database\Distribution Units\{64311111-1111-1121-1111-111191113457}
Adware:adware/mediatickets Not disinfected Windows Registry
Adware:adware/dyfuca Not disinfected Windows Registry
Potentially unwanted tool:Application/KillApp.B Not disinfected C:\hp\bin\KillIt.exe
Dialer:Dialer.ATS



HIJACKTHIS log file:

Logfile of HijackThis v1.99.1
Scan saved at 9:26:17 PM, on 11/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\svchost.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\igfxtray.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Cookie Washer\aolwasher.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\Quicken\bagent.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08\hpqtra08.exe
C:\WINDOWS\System32\msiexec.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\neszy.dll/sp.html#93256
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [intel32.exe] C:\WINDOWS\System32\intel32.exe
O4 - HKLM\..\Run: [Jgdibyqe] C:\Program Files\Jafzu\Lchl.exe
O4 - HKLM\..\Run: [yh$v/fNbC:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\rxvtyt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [ntsv32.exe] C:\WINDOWS\system32\ntsv32.exe
O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [OPSE reminder] "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\Ereg.exe" -r "C:\Program Files\ScanSoft\OmniPageSE2.0\EregEng\ereg.ini"
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\RunServicesOnce: [washindex] C:\Program Files\Cookie Washer\washidx.exe "Owner"
O4 - HKCU\..\Run: [ccWasher] C:\Program Files\Cookie Washer\aolwasher.exe /0
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Corel Network monitor worker - {3BDBBCC9-404E-49A9-87EE-F056A242E98A} - (no file)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {3BDBBCC9-404E-49A9-87EE-F056A242E98A} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Corel Network monitor worker - {3BDBBCC9-404E-49A9-87EE-F056A242E98A} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Corel Network monitor worker - {3BDBBCC9-404E-49A9-87EE-F056A242E98A} - (no file) (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {43331111-1111-1111-1111-611111195622} - file://c:\ex.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.aol.com/molbin/shared/m...83/mcinsctl.cab
O16 - DPF: {64311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m...,20/mcgdmgr.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: pmnno - C:\WINDOWS\system32\pmnno.dll (file missing)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe


UnInstall List Log File:

Adobe Acrobat 5.0
Adobe ActiveShare 1.5
Adobe Photoshop Album Starter Edition
Adobe Reader 6.0
Agere Systems PCI Soft Modem
America Online (Choose which version to remove)
ArcSoft PhotoStudio 5.5
AVG Anti-Spyware 7.5
Blackhawk Striker from Compaq (remove only)
Blasterball 2 from Compaq (remove only)
Bounce Symphony from Compaq (remove only)
Canon CanoScan Toolbox 4.5
Canon i250
Collapse! Deluxe
Compaq Connections
Compaq Instant Support
Cookie Washer (AOL)
Easy Internet Sign-up
Excavation from Compaq (remove only)
Five Card Frenzy from Compaq (remove only)
HijackThis 1.99.1
Hotfix for Windows XP (KB914440)
Hotfix for Windows XP (KB915865)
HP Deskjet Preloaded Printer Drivers
HP Photo & Imaging 3.1
HP Photo and Imaging 2.0 - Photosmart Cameras
HP PSC & OfficeJet 3.0
HP Share-to-Web
HP Software Update
Intel® Extreme Graphics Driver
IntelliMover Data Transfer Demo
Java 2 Runtime Environment, SE v1.4.2
KBD
Learn2 Player (Uninstall Only)
Lexmark Z600 Series
Manual CanoScan LiDE 35
Memories Disc Creator 2.0
MGI PhotoSuite 8.1 (Remove Only)
MGI VideoWave III (Remove Only)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB886903)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Plus! Digital Media Edition
Microsoft Works 7.0
MUSICMATCH Jukebox
NVIDIA GART Driver
OmniPage SE
Orbital from Compaq (remove only)
Otto from Compaq (remove only)
Overball from Compaq (remove only)
Panda ActiveScan
PC-Doctor for Windows
Personal Ancestral File Version 4.0
Photosmart 140,240,7200,7600,7700,7900 Series
Polar Bowler from Compaq (remove only)
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
Quicken 2004
QuickTime
RealOne Player
RecordNow!
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913433)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB925486)
Slyder from Compaq (remove only)
Sonic Update Manager
SpamSubtract
SpywareBlaster v3.5.1
SpywareGuard v2.2
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Viewpoint Media Player
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Player 9 Hotfix [See KB885492 for more information]
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
Yahoo! Companion
Zone Deluxe Games


THANKS! Tuba75

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#2 DaveM59

DaveM59

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Posted 18 November 2006 - 05:14 PM

Hi Tuba75,

Welcome to Bleeping Computer. :thumbsup:

Sorry for the delay, the forums are very busy.

Before we start cleaning malware, I need to ask a few questions.

I downloaded and ran ATF Cleaner, did System Restore after that,then ran AVG Anti-Spyware.



Did you actually restore the system to an earlier date? Or did you disable System Restore?

Then did Windows updates. Ran Reboot Test.


What is the Reboot Test?

And finally, what type of video display adapter is installed in this computer? Click Start, right click My Computer, and select Properties. Click Hardware tab, then click Device Manager. click the "+" next to Display Adapters, and note what is listed. I need that information, because your HJT log shows files associated with three different graphics cards.

Full disclosure -- you have already done a lot, but there's quite a bit left to do. Please don't quit as soon as the machine seems to be working all right, we need to make sure it's clean so the baddies won't come back. Your dad has quite a collection of malware on his machine.

Since Panda has found a Smitfraud file, we'd better start with that.

SmitfraudFix Scan

Please download SmitfraudFix. Save the .zip file to your desktop.
Right click the file icon and Extract the content (a folder named SmitfraudFix) to your Desktop.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #1 - Search by typing 1 and press <Enter>; a text file will appear, which lists infected files (if present).
Please save that file and copy/paste the content of that report into your next reply.

Do not run any other option until you are instructed to do so.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

http://www.beyondlogic.org/consulting/proc...processutil.htm


Fresh hijackThis scan, and get back to me

Open HiJackThis and run a fresh scan. Post that log, along with the Smitfraudfix log, to a reply here. Let me know if you encountered any problems. Also please answer my questions.

Good luck!

Dave

#3 DaveM59

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Posted 25 November 2006 - 08:40 PM

Tuba75, are you still there?

#4 DaveM59

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Posted 03 December 2006 - 10:17 PM

Due to lack of feedback, this topic is now closed. If you want it re-opened, please PM me and put the url in your request.

This applies to the original poster only. Everyone else please start a new topic.




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