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Not A Sound Was Heard.

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#1 Dr.Girlfriend


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Posted 13 November 2006 - 10:32 PM

Hey all.

I'm new here, but I've already perused and successfully employed several suggestions you've all made and I'm hoping that someone has some idea for this. I have a Compaq Presario 8000 with a Pentium 4, and have installed no additional hardward since purchase.

So my problem: after a series of serious issues, including 8 systems restores in one weekend, we are mostly up and running again. Except for sound. :thumbsup:

All we get is that nasty little "system critical" beep out of the box. The speakers are on, plugged in, volume up, unmuted, and working. I have done everything except open the box and yank the soundcard out to try and fix this. I have tried all the troubleshooting suggestions, I have downloaded a new driver, and rolled back the old one.

Additionally, I cannot figure out what soundcard I have. The computer, as I said, came from HP/Compaq put together with everything we picked out. I have hunted through some of the paperwork, but can't find the components list... yet.

Thanks for your help in advance! :flowers:

(Just as an aside, we have a 7 year old HP that is sitting in storage that I know has a soundcard in it... in desperation, do you think that would work?)
~To Err is Human; to really f*** things up, you need a computer.

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#2 buddy215


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Posted 13 November 2006 - 10:44 PM

The link below is to a program to use to identify your system hardware, etc.
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Enthusiast


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Posted 14 November 2006 - 12:31 AM

Go to your device manager and does it tell you the sound adapter is working?

It is unlikely a separate sound card unless you specifically ordered one with the system. Most Compaqs willhave an onboard sound adapter.

Do you have a driver cd in addition to the factory Restore cd?

If so, the driver for the sound card or adapter will be on it. It may not just automatically install with a Restore.

There are 59 variants of the Presario 8000. Can you tell me which it is so I can look up the sound card/adapter it is supposed to have so you can look in the device manager to see if it is installed?

Compaq Presario Desktop PCs - How Do I Find My Model Number?
Checking inside the CD storage door
Checking the labels on the case
Using CTRL + ALT + S
Finding support pages for your PC


If your Presario PC came with Windows XP you may be able to use a special function to find the model more easily. In Windows, press and hold down the Ctrl and Alt keys, then press the S key on the keyboard. An information dialog will be displayed. The information dialog contains the Model number and Serial number of the computer:

Edited by Enthusiast, 14 November 2006 - 12:34 AM.

#4 Dr.Girlfriend

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Posted 14 November 2006 - 08:27 PM

The Model is # 8000T
And the serial is MXP41000Y7

I did use the software that Buddy suggested, and it's showing that the sound on the motherboard is disabled...

Ugh. Infuriating. :thumbsup:

~To Err is Human; to really f*** things up, you need a computer.

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