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My Computer Is An Alien!

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#1 evolbob


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Posted 12 November 2006 - 10:32 PM

I recently have been infected with malware and adware. Avast antivirus made me aware of this. I've followed the advice given at this website within the "Do you have popups or other malware infecting your computer? If so, Start here!" link. I got to step 8, windows update. I cannot update my computer. I get a "0x800A0046" error. I'm about ready to just save my pictures and important files and just do a reload with the system restore disk that was included with my computer when I bought it. What should I do next?

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#2 boopme


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Posted 12 November 2006 - 10:41 PM

Hello , there are several options for solutions in this MSFT article
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#3 Enthusiast


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Posted 12 November 2006 - 10:55 PM

One other thing you may try is to run the Windows One Care Free Scan which may clear some problems in the registry. It's worth a try.

Go to Windows Live Onecare Free Scan (using Internet Explorer only)
It will say "Get a free PC safety scan"

Make sure you click "Full Service Scan" in the middle of the page and
not the "Try It Now Free" on the right side.

Allow it to download the Active X components.
Choose "Complete Scan" in the window that opens
Click "Next"
Do not click on anything else that offers you a free trial or to sign up if you live in the US.

Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.

If that does not work, take advantage of the fact that Microsoft's policy is to provide free support for problems involving critical updates.

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

You can access Microsoft from the Windows and Microsoft Update pages as well. When the Update page opens click "Get Help And Support" on the left side of the page.

#4 evolbob

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Posted 13 November 2006 - 12:46 PM


Thanks for the response. I do not have "Local Users and Groups" listed in Computer Management.


Thanks also for your response. I tried to load the scanner but get a "We were unable to install the scanner." I checked to see if I am logged on as the administrator and I am.

A little history on this: I was creating a backup on my hd using the "Tech in a box" software that was loaded on my Systemax computer. The partition wasn't big enough to do the back-up so the program prompted me to resize the partition which I acknowledged. It errored out, then rebooted the system, but would never launch Win. I had to take it to the local repair shop and they were able to do whatever it was they do to make it work without me losing any data. Once I got the system back to the house I bought an external USB 160Gb Hd by Storage sync. While backing up my Hd, Avast anti-virus warned me that I had malware and adware on my Hd. That's when I found this site and started the procedures listed earlier. I contemplated sending the box back to my local guys but can't afford to shell out any more cash. I was hoping I could resolve this with the limited knowledge that I have and the wealth of knowledge that is available at this site.

#5 usasma


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Posted 14 November 2006 - 08:11 AM

Your idea for a complete system restore isn't a bad one - but it is rather drastic.

Try the suggestions that others have posted. With malware, sometimes it won't allow you to visit anti-malware sites - so try other options.

Also, if you do save your pictures/data/etc and restore the system - remember that the stuff that you saved may be infected also.

And, when restoring your system, make sure to reinstall the Avast software, and then get yourself a good, free anti-spyware utility and a software firewall. Here's what I recommend:
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