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Synaptics Pointing Device Driver

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#1 lilmagick


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Posted 12 November 2006 - 12:13 PM

I just bought a HP Pavillion dv6000. I am trying to enable the scroll on the touch pad. When I go to the control panel to mouse a message come up stating: UNABLE TO CONNECT TO THE SYNAPTICS POINTING DEVICE DRIVER. Can someone tell what I need to do to connect.


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#2 usasma


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Posted 14 November 2006 - 11:00 AM

Sound like the driver may not be properly installed. First check Device Manager to see if it's working OK (Start...Run...type in "devmgmt.msc" (without the quotes) and press Enter. See if the device has a red x or yellow ! by it.

You can go to the HP site and download updated drivers for the touchpad if need be.

Then, check in Control Panel for the Mouse or Pointing Device option - then open it to see if the rest of the software is functioning correctly.

Finally, ensure that any switches that may enable this are turned on (there may not be a switch - I'm unsure about HP laptops). But I had a similar problem with a touchpad that took 2 hours to solve - and all it was was that the switch was off!
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#3 max3808


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Posted 17 November 2006 - 10:24 AM


I've got an HP Compaq Presario 2500. and there's a little bar-switch over the Synaptics touchpad that turns on a blue light on the top edge of the touchpad when it's ON. That' the simple test. If it still doesn't work, well...

IF you need to re-install the driver, try this:
Right-click "My Computer" (if it's on your desktop);
In the window, click on "Properties";
When that opens up, click on the tab "Hardware";
then "Device Manager";
In the next window, scroll down to "Mice and other pointing devices";
Click on that.
When you see "Synaptics PS/2 Port Touchpad", put your cursor on that and RIGHT-click;
Click on "Update Driver";
In the Hardware update wizard, click on the last selection.."NO not this time"; and NEXT;
Place the Compaq Utilities disk in the CD-ROM; and then click next to select "automatically";
That should do it....
your computer might have to reboot for the driver to be activated...

There's ALWAYS a better way....any takers? :thumbsup:


#4 MurphyCrab


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Posted 18 April 2009 - 12:20 PM

My daughter has a Dell Vostro 1000 and I got the error message too. Could not get into the Mouse file. Device manager did not show an error and said all drivers had the most current update.
I tried what Max3808 suggested and re-installed what came up in device manager by right clicking on the mouse icon. I tried two out of the three. Then I realized I had gone into msconfig and done a selective startup. I checked and sure enough I had un-checked Synaptics Pointing Device. I rechecked it and rebooted and voila, it was working!
Hope this can help ~ newbie to site ; )

Loves PC's, runs a MacBook Pro

#5 abi3009


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Posted 01 May 2009 - 02:06 PM

Hi, I have a Philips Freevents laptop who's mousepad is playing up. It won't scroll any more at all and there are other little problems, like having to click twice when I should only have to click once.

I've checked the device and tried to update the software but it says that the software it has is up to date.

Also when I try to open up the mouse option in control panel it says "unable to connect to the synaptics pointing device driver".

Do you have any idea what the problem might be? I'm tempted to uninstall the synaptics and download another version, but am a bit wary of messing it up...

Thanks in advance.

#6 garmanma


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Posted 01 May 2009 - 05:28 PM

I'm tempted to uninstall the synaptics and download another version,

That would be the next step to try
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#7 Darnold Duck

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Posted 09 May 2009 - 01:32 PM

Hi All,

My work laptop is a Dell Inspiron 9400 that I inherited from a previous user who was "casual" about his firewall, antivirus, and basic attention to detail, so besides the viruses, trojans, and malware, the Intel 3945ABG card and the Synaptics touch pad didn't work as they were supposed to when I got the machine.

It was easy to clean the viruses, etc., less easy to fix the wireless problem, and it took THREE DAYS to figure out how to get the Synaptics touch pad working right. Since that is the problem described in the string, here is what you have to do to fix it, and for those who are very experienced in the workings of XP, please excuse the "baby steps" instructions that are meant to help everybody including the newbie. Please note that I don't use Vista, so I don't know if this will work for it or if the file structure and folder location is the same as XP.

First, an explanation. When Windows doesn't like something about your touchpad driver, it justs reverts it to a basic PS/2 mouse driver. This gives you mouse buttons and cursor movement, but no scrolling or gestures. That way, when you look at the hardware manager under the "Mice and other pointing devices" section, (control panel, double-click System, select Device Manager) you don't see a yellow ? or a red X. I could have lived with that, but my version of the problem also had a very sensistive "tap to click" function working that I could not stop, and it was driving me batty.

So, first of all, delete any Synaptic driver that may be semi-installed by going to your control panel, selecting "Add or Remove Programs" (who adds programs with this thing?) and waiting while it "populates" the list. Scroll down (by using the elevator box, since your touchpad can't scroll) to the entry "Synaptics Pointing Device Driver," clicking on it and then click again on the Remove button. Windows will want to reboot after this, so REBOOT WINDOWS after the driver is removed.

Next, go to the Synaptics website and download their latest driver to your desktop. Alternatively, you could go to your computer manufacturer's web site where you haven't found any useful information about this problem and download their outdated version of the touchpad driver - it is up to you. Either way, have a new Synaptics driver installer sitting on your desktop ready to be clicked upon.

Once Windows is back up you have to make hidden system files visible. To do this, go to any open WINDOWS Explorer (not Internet Explorer) window and select "Tools" then "Folder Options" from the menu at the top of the window. The menu for Folder Options should have 4 tabs - "General, View, File Types, and Offline Files" - and if it doesn't, you have a malware problem that gets fixed in a different answer from this. On the View tab, find the folder icon titled "Hidden Files and Folders" and select the button labelled "Show hidden files and folders." Windows may whine about this, but do it anyway. Next, be sure that the box titled "Hide extensions for known file types" is NOT CHECKED. Click the "Apply to All Folders" button at the top of the tab, then answer Yes to the next question, and finally click OK to close the Folder Options dialog.

Now that you can see hidden files, get to where you can see "My Computer" on whatever version of the desktop you use, then OPEN it so that you see a window with icons of your hard disk(s) etc. Double click on the disk icon that is your bootdisk and has the system files on it, usually the "C" disk. Find and double-click the folder titled "Windows," and if this is your first time doing so, Windows will whine again with a warning about how you are too stupid to see their inner workings, but just click Yes or OK to display the files in the Windows folder. Start to scoll down by using the elevator box/bar untill your find the folder "inf."

Open the "inf" folder, select "View" from the menu bar, and choose "Details" This changes the view in the main part of the window to show information under columns labelled Name, Size, Type and Date Modified. Your display may show some other choices as well. Click on the word Name in the column labels once to sort the display into Z to A order, then click it again to sort it into A to Z order. Now click the word Type to sort the display into reverse order by Type.

The topmost entries you should see should be of the Type "Setup Information" and the rightmost three letters of each filename should be "inf." Scroll down until you get entries "oem--.inf" where "--" is a number or numbers. Look for a big file (mine was 371 KB) and OPEN the inf file using Wordpad or Notepad by selecting the file name, then right-clicking it. On the pop-up window choose OPEN or Open With... to open it.

If you have found the correct inf file to work with the first few lines will look close to this:

; SynPD.inf
; Installs Synaptics Pointing Device driver files on Windows 2000, XP and Vista.
; Copyright © 1996-2007, Synaptics, Inc.

also, close by to the above inf file there MAY be a much smaller inf (mine was 9 KB) that looks close to this:

; SynHID.inf
; Installs Synaptics USB filter driver.

If you have found one or both of these files, then close the Wrdpad or Notepad windows and single-click the oem--.inf file that is the SynPD file, then single click it again. You should now be able to change the name of the inf file. To be paranoid, if you just change the "inf" to "fni" no changes will be made to the content of the file, but Windows won't know what to do with it the next time you boot your PC. When you make the change, Windows will whine again, but click Yes. If you also had the SynHID file, do the same for that file, and then reboot the PC.

You are almost there - once the PC is back up, double click on the Synaptics driver installer that you put on your desktop and follow the directions (just say Yes, which is my philosphy of life), and guess what, you get to reboot again!! Isn't Windows great?

The nice part is that when Windows finally comes up you should get a "splash screen" about the Synaptics touchpad, and you should have an icon in your system tray for it. Enjoy!!

DarnOld Duck :thumbsup:

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